Computer attempts to wake from sleep, and then has issues

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let's back up a bit...

when you reset the PC, what sort was that - a repair reinstall leaving the apps and files alone, or a complete nuke from space?

despite how your RAM is situated, I think it's time to bite the bullet and dismantle the rig, give it a thorough clean and reassemble.
sucks - but we are at the pointy end now.

and to reiterate the main issue - once the PC starts, it's all systems go, your issue is only when coming out of a reduced power state, ie, sleep mode???
 
Addressing these questions in the order asked:

A complete nuke, I have retrieved a few files I needed from a system image, but other than that, everything has been installed new from manufacturers and system files/drivers should all be up to date.

That's a real bummer, but I suppose at that rate, might as well.

The main issue being some sort of port-shutdown. I will press a key on the keyboard to wake up, the lights on the keyboard will briefly turn on, the computer will make a click noise from the PSU (the one it always does when I shut off), I press the power button to turn the computer on, and it outputs nothing to the monitors,and does not light the keyboard up.

This same issue has presented itself from a shutdown hard-startup, with the same issues mentioned above.

I did notice, when it was in the no-output mode, I was able to get the keyboard to temporarily light up if I started punching keys.


As far as troubleshooting since a lot has been lost I feel:
I have reseated some components, such as the GPU and some power connectors, ran a bare installation of windows while installing programs slowly, and uninstalled what I thought was the trouble program (Sonic Radar/Studio).

For reference, the GPU and Motherboard have both been sent in for service to their respective manufacturers and come back with a green-light.

On a slightly off-topic sidenote, is it possible this has something to do with that VGA warning "Q-LED" my motherboard shoots up when the monitors are not turned on before the computer?
 
My neither, the board was serviced a year ago and came back fine.

I do not have a backup to test it against, but supposedly the click is normal: a relay or something - It is a seasonic unit. (Seasonic FOCUS Plus Platinum 750 W 80+ Platinum Certified Fully Modular ATX Power Supply) It is only 3 years old at this point.

Is there anyway to test the PSU against itself? I know it comes with a 24pin connected that simulates a load or something along those lines.
 
Just letting you know hardware issues are above my skill set.

You are in good hands, just letting you know. :)
 
PSU testers tell you when a unit is bad, LED indicators are red instead of green, but when they say a PSU is good, it is no guarantee, and can still be bad.
in short, when their bad, their bad - when their good, they can still be bad.

trying another PSU, just temporarily, from any other rig (neighbour, friend, family, work PC) will let you know whether the it is the cause of your issue.

here is some info on the VGA Q-LED light; https://www.asus.com/support/FAQ/1042678/##4

during the course of all this troubleshooting, have you tried leaving the GPU out and running the PC on just the onboard graphics?
 
Thank you very much for your help Malnutrition, all the best to you.

Bruce, when I sent my previous GPU in for service, I recall the light coming on even without the GPU altogether. (I will test against this within the next week or so).

I am interested if there is an issue in the CPU seating, I suppose a complete dismantle/repasting might be in order.

Would you recommend this?
 
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Just wanted to double check, I'm sure you can appreciate the redundancy! :LOL:

I'll go through and test a few things, primarily whether the light comes on with the GPU out of the system, along with giving it a tear-down to the board and a repaste.

I'll update this thread with anything I find out.
 
Alright, I took some time to disconnect connectors, unplug the GPU, boot the system, reseat the ram, reseat the CPU, reseat the GPU and look for anything out of the ordinary.

The light still comes on without the GPU installed, i had trouble getting it to output to the monitors as well but that could very well be operator error or something of the sort, it worked eventually but sometimes it required a restart or something of that nature.

What I did find that made me raise an eyebrow, was this:
IMG_0997.jpg


My 24-pin motherboard connector seems to have turned itself into a 23-pin connector :ROFLMAO:

I'm not sure how or why, but I can't imagine this is normal, could this be the cause of my issues?

The unit is a Seasonic 750PX for reference.
 
I see, that post doesn't tell too much in light of solutions, other than soldering in a new connector.

I will reach out to Seasonic for their advice and see if they want to send me a new cable or something of the sorts.

Other than that however, does this process tell you anything? The only feeling I get is that there is a possible CPU/socket issue, but, upon inspection I didn't notice any bent pins or anything strange (other than some old darkened thermal paste. :)
 
my feeling is the PSU or GPU is the primary potential reasons.
next would be the mobo or memory.

you have had better success after cleaning, and further success after a memory tweak - so right now my money is on RAM.
but that Tom's Hardware link suggests that your missing pin20 is worth exploring further.
 
I reseated the ram, nothing seemed out of the ordinary, the connectors looked to be clean, free of any marks or bends. (XMP is disabled for reference)

The GPU just came out of the factory after passing all standards for a refurb card (EVGA's standards, whatever those may be).

The motherboard was sent in to ASUS about a year ago and came back clean (the light issue was happening back then as well).

I am followed up with Seasonic about the missing 20-pin just to ensure, however, it seems like it is as you suggested, along with the motherboard manual suggesting nothing about a necessary full 24-pin or 20-less connector.

I'm having difficulty trying to source myself a loaner unfortunately, at this exact moment I cannot test that unfortunately.
 
Plugged it straight into the wall, been troubleshooting and looking at that. I think I have found a power supply I could swap, but I want to re-verify that the issues weren't caused by my surge-protector.

Wanted to update with what I currently know :)
 
Bruce, I am still troubleshooting. I haven't had the issue yet, but I have found it difficult to replicate since I reset windows. To be blunt, I am unsure, still working on that warning LED as well.

Sorry for the delays, this is proving to be quite bothersome.
 
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