Can’t start laptop.

  • Hi there and welcome to PC Help Forum (PCHF), a more effective way to get the Tech Support you need!
    We have Experts in all areas of Tech, including Malware Removal, Crash Fixing and BSOD's , Microsoft Windows, Computer DIY and PC Hardware, Networking, Gaming, Tablets and iPads, General and Specific Software Support and so much more.

    Why not Click Here To Sign Up and start enjoying great FREE Tech Support.

    This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.
  • Hello everyone We want to personally apologize to everyone for the downtime that we've experienced. We are working to get everything back up as quickly as possible. Due to the issues we've had, your password will need to be reset. Please click the button that says "Forgot Your Password" and change it. We are working to have things back to normal. Emails are fixed and should now send properly. Thank you all for your patience. Thanks, PCHF Management
Status
Not open for further replies.
miqi222

miqi222

PCHF Member
Mar 14, 2020
5
0
37
So I was updating my device drivers using an app on steam and had it automatically restart my computer. I was downloading a game while it restarted. When it restarted, there was a message saying that my computer will be restarted and gave me the error code :
SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
I tried doing what the Microsoft website said but couldn’t get to safe mode because I can’t even get into the computer it just keeps looping the error message and the automatic repair page. I’ve tried resetting my computer and every option on the automatic repair page, nothing works. Please help me try get my laptop back, thanks.

Also, my laptop battery is completely broken and can’t charge so I have to keep my laptop plugged in at all times.
 

Attachments

  • image.jpg
    image.jpg
    833.8 KB · Views: 7
  • image.jpg
    image.jpg
    999.6 KB · Views: 9
in the Automatic Repair, did you try the Restore Points?
if so, and it didn't help, and you have tried resetting your PC, you have little option except to reload a fresh Windows version.
don't suppose you have ever done a system image backup?
 
Bruce said:
in the Automatic Repair, did you try the Restore Points?
if so, and it didn't help, and you have tried resetting your PC, you have little option except to reload a fresh Windows version.
don't suppose you have ever done a system image backup?
Click to expand...
I’ve tried everything. Nothing seems to work...
 
if I've understood your original post correctly, you updated drivers using a 3rd party program.
all I can say is, from my experience, those driver update programs are complete crap and nothing more than snake-oil peddlers.
they more often than not simply make things worse. admittedly, I stopped using them years ago after them similarly bit me on the bum as well.
who knows, maybe they have improved.

it's a catch-22 but if you could get into Windows you could use Restore Points to 'go back in time' before the driver update.
similarly, and we all know that horse has already bolted, have a recent system image comes in handy occasionally as well.

so for me, your issue stems from that Steam driver updater.
why the Automatic Repair options aren't working for you, I cannot say at this stage.
and from all the things you have tried, I think it's time to 'nuke it from space' and go the full rebuild path.

glad to be wrong and if so, hopefully others may chime in and offer alternatives for you.
 
Bruce said:
if I've understood your original post correctly, you updated drivers using a 3rd party program.
all I can say is, from my experience, those driver update programs are complete crap and nothing more than snake-oil peddlers.
they more often than not simply make things worse. admittedly, I stopped using them years ago after them similarly bit me on the bum as well.
who knows, maybe they have improved.

it's a catch-22 but if you could get into Windows you could use Restore Points to 'go back in time' before the driver update.
similarly, and we all know that horse has already bolted, have a recent system image comes in handy occasionally as well.

so for me, your issue stems from that Steam driver updater.
why the Automatic Repair options aren't working for you, I cannot say at this stage.
and from all the things you have tried, I think it's time to 'nuke it from space' and go the full rebuild path.

glad to be wrong and if so, hopefully others may chime in and offer alternatives for you.
Click to expand...
Thanks, I won’t use driver updates again even if they’re on steam.
 
Bruce said:
if I've understood your original post correctly, you updated drivers using a 3rd party program.
all I can say is, from my experience, those driver update programs are complete crap and nothing more than snake-oil peddlers.
they more often than not simply make things worse. admittedly, I stopped using them years ago after them similarly bit me on the bum as well.
who knows, maybe they have improved.

it's a catch-22 but if you could get into Windows you could use Restore Points to 'go back in time' before the driver update.
similarly, and we all know that horse has already bolted, have a recent system image comes in handy occasionally as well.

so for me, your issue stems from that Steam driver updater.
why the Automatic Repair options aren't working for you, I cannot say at this stage.
and from all the things you have tried, I think it's time to 'nuke it from space' and go the full rebuild path.

glad to be wrong and if so, hopefully others may chime in and offer alternatives for you.
Click to expand...
I just did the full reset, I deleted all the files and saved the important, it gave me two options, I chose the option to keep using my computer.

After the reset, I tried to log in but I couldn’t log into my computer, how do I make another account to log into my computer?
 
not sure why you couldn't log back in - i assume it's asking for a password you don't know?
how many accounts did it have, and have you tried any of the others that you can?
what about the Administrator account?
have you tried starting in Safe Mode?

what is the actual error it is giving you?
and lastly, since you have backed up the important stuff, you could always try the other option and don't keep important files (you have them backed up seperately from the PC???) and reinstall a FRESH copy of Windows.
 
Last edited:
Please @miqi222 no need to quote previous posts, only contributes to forum clutter and unneeded mess.

You asked before what you did wrong.

Firstly using a driver downloader, ONLY EVER get drivers from the manufacturer of your hardware, and only when your existing drivers have an issue. If the driver is not broken DON'T FIX IT.

Secondly there is no excuse for not having system backups. Sorry but data you have not backed up is data you do not care about. Here is two free apps that could have saved you from this.


How to make a system image (backup) with Aomei Backupper.

If you have ever been caught out losing valuable data, or had a hard drive fail you'll realize the importance of backing up your PC. Newer versions of Windows are easier to recover than older ones but it still can take ages to get the operating...
pchelpforum.net pchelpforum.net

How to make a system image (backup) with Macrium Reflect Free.

If you have ever been caught out losing valuable data, or had a hard drive fail you'll realize the importance of backing up your PC. Newer versions of Windows are easier to recover than older ones but it still can take ages to get the operating...
pchelpforum.net pchelpforum.net
 
Last edited:
Status
Not open for further replies.
Top Bottom