Solved Cant connect to websites

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Lets get a fresh start sometime tomorrow or whenever its convenient for you. You have been so awesome and patient. I clicked twice and the circle goes around and around saying trying to connect. then it stops and there is just a blank screen. Im sure its been a long day for you and me. Im so sorry roadblocks keep popping up. THIS WILL BE FIXED!! Im going to lay down. You dont know how much i appreciate your help.
 
It already is some better thanks to you. One site is connecting after not connecting yesterday. Most sites work fine and the videos are louder and it seems a touch faster.
 
Ok, we will clear the other download and run it like this.
Download KpRM
start the program
Check Delete Tools'
Do the steps below in order this should get you going.
Then download the fixlist Click me to download fixlist.
Then download FRST 32 bit
Go to your downloads folder, hit the wndows key and r at same time type downloads hit ok.
Find FRST Right click FRST run as admin and hit the fix button.
 
I just woke up. I have a few medical problems. I did all th steps and downloaded everything. When i get to the final step and run as admin its all fine but when i click fix it says no fixlist text found. It says the fixlist txt should be in the same folder/directory as the tool is located in
 
FRST and fixlist should be on your desktop side by side.

1671333689710.png


Then right click FRST run as admin click fix.
 
kprm is on the desk top but the other 2 arent and i dodnt know how to drag frst in downloads. fixlist isnt in downloads
 
I did. its in the firefox download box right with frst and kprm. Its going to notepad
 
Everything has bogged down to a crawl. This page just went black. Just came back
 
Hit windows key and R at the same time.
Type CMD hit ok.
In the command prompt copy and paste
move %userprofile%\downloads %userprofile%\desktop
hit enter.
This will move the downloads folder to the windows desktop.
Also force windows to download to the desktop.
Redownload FRST and the fix list they will be auto directed to the desktop.

 

You should be able to find anything with this tool.




Alternatively we can use another tool which may be easier for you.

Download ZHP Suite to your desktop.
Right Click Run as admin.
Hit the scanner button.
Once it is complete a file name ZHPdiag.txt will be on your desktop.
Copy and paste it here.
 
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Hit windows key and R at the same time.
Type CMD hit ok.
In the command prompt copy and paste
move %userprofile%\downloads %userprofile%\desktop
hit enter.
This will move the downloads folder to the windows desktop.
Also force windows to download to the desktop.
Redownload FRST and the fix list they will be auto directed to the desktop.

I did that and it didnt change anything. Still says wont work because they arent in the same place and they need to be for the tool to work. Even worse is now when i click windows r and put it downloads it says windows cant find downloads. I think this move %userprofile%\downloads %userprofile%\desktop messed thing up big time
 
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