amazon scam question

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hanger644

PCHF Member
Sep 29, 2020
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amazon account locked scam help

Amazon Locked scam question

I recently accidentally clicked on a Amazon scam email that claimed that I was locked out of my account. Upon later inspection I realized that the message claimed to need my account info, and credit card info; but at the time i had been too hasty. however the link took me to a “page could not be found” page. needless to say i did not input my info.

I have norton installed on my system which did not notify me of any downloads as this happened.

I promptly changed all my passwords associated with that email, even my amazon account.

since then I have run rigorous anti virus scans, and I even sent in my PC to be scanned by professionals, none of which found any sign of malware of any kind.

Furthermore, I scanned the scam link URL on the norton and Google URL scanner, all of which said it was safe.

However I am still suspicious that I might have something like a rootkit that is somehow remaining undetected.

my main question is, could i have gotten malware, having not even able to visit the site I was linked to? (i was brought to a “page could not be found” sign)

second question is whether Norton would have notified me if malware was being installed by saying something like “this is not safe to download” or if the malware could have bypassed that.

Also is it possible any malware or rootkit could have survived this amount of scanning?

I appreciate the help. sorry for the long message.
 
Please download the FRST 32 bit or FRST 64bit version to suit your operating system. It is important FRST is downloaded to your desktop.

If you are unsure if your operating system is 32 or 64 Bit please go HERE.
Once downloaded right click the FRST desktop icon and select "Run as administrator" from the menu"
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If you receive any security warnings, or the User Account Control warning opens at any time whilst using FRST you can safely allow FRST to proceed.
FRST will open with two dialogue boxes, accept the disclaimer.


frst disclaimer.jpg





  1. Accept the default whitelist options,
  2. If the additions.txt options box is not checked please select it.
  3. Then select Scan
frst.jpg
Frst will take a few minutes to scan your computer, and when finished will produce two log files on your desktop, FRST.txt, and Addition.txt. They will display immediately on the desktop, but can be reopened later as a notepad file.


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Please Copy and Paste the contents of these logs in your next post for review by our Security Team
 
With these logs I will be able to see if your machine is infected.
 
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