Hello experts-
Here's what's happening. My son has a gaming PC (specs below) and has only middling success being able to run and play games without the PC suddenly revving up (loud whirring sound) and crashing. The PC seems to remain on (lights, sounds, etc.) but the screens go black. *We did try going to one screen to see if it made a diference, but no luck....setting graphics to the lowest levels didn't help either)
Here's why it's weird: He can play Minecraft for hours without any issues, as well as edit large videos using Filmora without any issues. When he tries to play Super Hot, TABS, or Jedi: Fallen Order on Steam, though, it crashes. We thought it might have been a Steam issue (already verified the integrity of game cache, but no problems there), but other Steam games (Jackbox, Among Us) work fine and he can play them with no issue.
At first we thought it was a thermal issue or maybe a Power Source problem. We downloaded measuring apps and the temperature never goes above acceptable limits and the power supply appears to be sufficient. After no luck, we took it to a PC repair shop and they couldn't find ANY issues. (They even ran one of the crashing games for over two hours without issue.) We even swapped out the power cord and tried plugging into different outlets in his bedroom in case it was an incoming power issue (since it worked at the repair shop, but not at home). Could it be possible that the outlets aren't providing enough "oomph" to run the PC? (I have a voltmeter coming in the mail to check the outlets).
I'm literally out of ideas to try. The professional repair folks we went to said it SHOULD be able to run, but we can't seem to figure it out. Is it possible that particular shop didn't know what to look for? Any other suggestions? Has anyone run into a similar issue with inconsistent gaming performance?
PC Stats:
Ryzen 5 2600 6-core 3.4 Ghz
Nvidia GeForce GTX 1650 6G
500gb SSD
16GB ram DDR4
Windows 10, 64-bit
Any help would be appreciated! Thanks!
Here's what's happening. My son has a gaming PC (specs below) and has only middling success being able to run and play games without the PC suddenly revving up (loud whirring sound) and crashing. The PC seems to remain on (lights, sounds, etc.) but the screens go black. *We did try going to one screen to see if it made a diference, but no luck....setting graphics to the lowest levels didn't help either)
Here's why it's weird: He can play Minecraft for hours without any issues, as well as edit large videos using Filmora without any issues. When he tries to play Super Hot, TABS, or Jedi: Fallen Order on Steam, though, it crashes. We thought it might have been a Steam issue (already verified the integrity of game cache, but no problems there), but other Steam games (Jackbox, Among Us) work fine and he can play them with no issue.
At first we thought it was a thermal issue or maybe a Power Source problem. We downloaded measuring apps and the temperature never goes above acceptable limits and the power supply appears to be sufficient. After no luck, we took it to a PC repair shop and they couldn't find ANY issues. (They even ran one of the crashing games for over two hours without issue.) We even swapped out the power cord and tried plugging into different outlets in his bedroom in case it was an incoming power issue (since it worked at the repair shop, but not at home). Could it be possible that the outlets aren't providing enough "oomph" to run the PC? (I have a voltmeter coming in the mail to check the outlets).
I'm literally out of ideas to try. The professional repair folks we went to said it SHOULD be able to run, but we can't seem to figure it out. Is it possible that particular shop didn't know what to look for? Any other suggestions? Has anyone run into a similar issue with inconsistent gaming performance?
PC Stats:
Ryzen 5 2600 6-core 3.4 Ghz
Nvidia GeForce GTX 1650 6G
500gb SSD
16GB ram DDR4
Windows 10, 64-bit
Any help would be appreciated! Thanks!