• Hi there and welcome to PC Help Forum (PCHF), a more effective way to get the Tech Support you need!
    We have Experts in all areas of Tech, including Malware Removal, Crash Fixing and BSOD's , Microsoft Windows, Computer DIY and PC Hardware, Networking, Gaming, Tablets and iPads, General and Specific Software Support and so much more.

    Why not Click Here To Sign Up and start enjoying great FREE Tech Support.

    This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Driver timeouts and PC Crashes to Solid Color Screen

Status
Not open for further replies.
J

Jet12131

PCHF Member
Feb 15, 2021
5
0
20
#1
Hello eyerybody. So I had this problem for a year now and I still don't know how to fix it. Basically I would be playing something and my PC would crash to a solid color with a buzzing sound, when I try to restart my Monitor the screen would get green. I'm also getting colorfull pixels but it usally catches itself and I get a driver timeout.

But these things only happen when I have the driver installed or activated in the device manager. Alot of people told me that the GPU is failling but I already send the GPU 3 times to the guys that made my PC, I also send them once my entire PC but they never found anything.

I already tried reinstalling Windows 10, reinstalling the drivers and updating the bios.

Computer Type: Desktop
GPU:MSI Radeon RX 570 8GB - OC
CPU: Ryzen 5 3400G with Radeon Vega Graphics
Motherboard: MSI A320M-PRO-M2-V2
RAM: 2x8GB G.Skill Aegis DDR4 3000 MHZ CL16-18-18-38
PSU: FSP Forton/Source HYPER K 700W, ATX 2,3 80+
Operating System & Version: Windows 10 Home 20H2 64-Bit
 
#4
Short term for testing yes.

Edit to add, that is why the following was suggested btw :)

Remove the RX 570 from the computer altogether, connect the screen to the appropriate video port on the MB, reassemble, test then post back with an update for us.
 
#5
The integrated graphics was working like normal but then I got a black screen and my PC restarted itself. I tried to start the PC 3 times here is what happend each time.

1st try: Windows tried to load but couldn't and my PC restarted.
2nd try: It booted into the Proseries loading symbol that was bugy and what I would describe as the pixels having a party.
3rd try: Windows started in the repair screen with the error: Windows wasn't loaded correctly.

The same thing as the GPU the problems only show when the driver is installed, activated or when I'm not in safe mode.

I would assume it is the driver that is somehow causing these problems.
 
#6
What was the computer being used for when you got this latest black screen.

Jet12131 said:
I would assume it is the driver that is somehow causing these problems.
Click to expand...
Nope, overheating which includes a PSU that is overheating internally.

Jet12131 said:
3rd try: Windows started in the repair screen with the error: Windows wasn't loaded correctly.
Click to expand...

Two reasons why this happens, Windows is not being shutdown before the computer turns itself off and the computer turning itself off while Windows is loading, this continually happening will eventually cause Windows to become corrupt and you needing to do a clean install.

See if you are able to borrow a known good PSU for testing purposes, your only other option is to put the PC into a local tech store who will unfortunately charge a fee only to advise you the exact same thing.

Question, that model of PSU was released way back in 2013, when did you purchase the one that you have.
 
#7
I bought my PC on October 8th, 2019 and the company where I bought the PC still uses the same PSU to this day.

I actually heard that these errors can be caused by an overheating PSU. So I googled how to check if your PSU is overheating and said to hold your hand on the fan. So I waited until it crashed and put my hand on the fan and it wasn't even slightly hot, I would even say it was a little bit colder than room temperature.

Oh and something I forgot to tell you is that in some games it never ever crashed. Like in Starcraft 2 that I could play indefinitely and it wouldn't crash. But some games would crash after a minute. Like Minecraft, I can't even play it anymore because after a minute it would crash and Minecraft is one of the least demanding on my PC. Probably the most demanding game on my PC is Metro Exodus and that game runs more stable than Mincraft. I can actually play that game.
 
#8
phillpower2 said:
What was the computer being used for when you got this latest black screen.
Click to expand...

Can you also answer the above for us.

That is not how you check the internal temps of a PSU, you can only safely do the one test and that is to place the back of your hand a couple of inches away from the PSU exhaust fan while the computer is running, you don`t get any hot air being expelled otherwise.

You can still buy the same model of PSU but it doesn`t mean that they are any good, you need a minimum of a Gold efficiency rated PSU for your build, even proven brands like Corsair state that their Bronze efficiency rated PSUs should only be used for basic system builds, your model of PSU costs $70 here whereas the PSU appropriate for your PC closer to home only costs € 74.90 for a semi modular Seasonic that has a seven year warranty.

At the end of the day the final decision is yours and for our part we have offered you our free guidance, it is now up to yourself as to whether you follow the steps to either try a more appropriate PSU or get your PC checked over by a suitably qualified tech who has the correct equipment.
 
#9
I got the black screen while I closed Brawlhalla.
phillpower2 said:
That is not how you check the internal temps of a PSU, you can only safely do the one test and that is to place the back of your hand a couple of inches away from the PSU exhaust fan while the computer is running, you don`t get any hot air being expelled otherwise
Click to expand...
That is exatly what I did and the air was never hot when it crashed, like never never.
 
#10
Not what you post in your reply #7 but whatever.

Jet12131 said:
I waited until it crashed and put my hand on the fan and it wasn't even slightly hot,
Click to expand...

We can do no more than has been advised and it is entirely up to yourself whether or not you swap in an appropriate PSU or get your PC tested by a local tech.

Just be aware that should the present PSU pop and take out all your other hardware you have no grounds for compensation from anyone.

To avoid any further repetition this thread is now closed.
 
Status
Not open for further replies.
Top Bottom
Back
Forums
Resources
Menu