Solved Computer has suddenly started to under perform.

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mattzor

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Dec 18, 2019
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I've seen this question appear frequently on here but I have to ask. I shall try to stay updated. I got my PC in 2017 and games ran as expected. Nowadays when i play games it will start to lag mid game and sometimes right in the start. I remember playing overwatch capped at 70fps no drops. I ran the game today and idled in it just to compare my PC to before. It was at 20 fps.

Computer Specifications:
OS Name - Microsoft Windows 7 Professional
Version - 6.1.7601 Service Pack 1 Build 7601
System Type - x64-based PC
Processor - Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz, 3901 Mhz, 4 Core(s), 8 Logical Processor(s)
GPU - Nvidia GeForce GTX 550 Ti
BIOS Version/Date - American Megatrends Inc. F6, 6/7/2012
Installed Physical Memory (RAM) - 12.0 GB
Total Physical Memory - 11.9 GB
Available Physical Memory - 8.31 GB
Total Virtual Memory - 23.9 GB
Available Virtual Memory - 20.0 GB

ran this benchmark test: https://www.userbenchmark.com/UserRun/22801736

Thanks.
 

phillpower2

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Sep 9, 2016
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Welcome to PCHF mattzor,

Are all of the games that you play online games.

If the computer is a desktop can you post the brand and model name or number of the power supply (PSU).

Download then run Speccy (free) and post the resultant url for us, details here, this will provide us with information about your computer hardware + any software that you have installed that may explain the present issue/s.

To publish a Speccy profile to the Web:

In Speccy, click File, and then click Publish Snapshot.

In the Publish Snapshot dialog box, click Yes to enable Speccy to proceed.

Speccy publishes the profile and displays a second Publish Snapshot. You can open the URL in your default browser, copy it to the clipboard, or close the dialog box.

Tip
If using a computer and not a mobile phone, please avoid adding multiple posts while waiting for us to reply to your OP, edit your opening post to include anything that you wish to add, when viewing the boards members/staff will always check out an OP that has no replies, if you reply to your own OP it can appear to others that you are already being assisted and your request for help could be overlooked, something that none of us want.
 

phillpower2

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Support Team
Sep 9, 2016
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Noticed CPU temp was 80C
Hexa+ PSU 500W
Sorry but that is a terrible quality PSU which could only produce 408W when out of the box new so I would forget the games for now and let us check your temps and voltages, the T junction for your CPU is 105°C at which point the thermal sensor should shut the computer down but if you are seeing 80°C when the computer is not under any load the temps are too high.

One thing I will suggest now is that you change the Windows Power Plan to Balanced, High Performance is a form of overclocking that is known to cause stability and overheating issues and a weak PSU such as the one that you have will get hotter and weaker the more that you use it.

Download Speedfan and install it. Once it's installed, run the program and post here the information it shows. The information I want you to post is the stuff that is circled in the example picture I have attached.



So that we have a comparison to Speedfan, download, run and grab a screenshot of HWMonitor (free).


To capture and post a screenshot;

Click on the ALT key + PRT SCR key..its on the top row..right hand side..now click on start...all programs...accessories...paint....left click in the white area ...press CTRL + V...click on file...click on save...save it to your desktop...name it something related to the screen your capturing... BE SURE TO SAVE IT AS A .JPG ...otherwise it may be to big to upload... after typing in any response you have... click on Upload a File to add the screenshot.

Screenshot instructions are provided to assist those that may read this topic but are not yet aware of the “how to”.
 

phillpower2

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Sep 9, 2016
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If you are overclocking anything, stop and revert back to factory defaults in the BIOS.

There are signs of problems there, were the readings taken before or after changing the Power Plan, if after, had you restarted the computer so that the change would kick in.

Please restart your computer and check the temperatures/voltages in the BIOS, no screenshot is required just make a note of the temperatures, the DRAM voltages and the +3.3V, +5V and the +12V rails on the PSU and post them with your next reply.

NB: BIOS voltage readings.

The readings are not conclusive in the BIOS as the computer is under the least amount of load, if they are higher or lower than what they should be though it does most often suggest a PSU problem.
 

mattzor

PCHF Member
PCHF Member
Dec 18, 2019
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I changed the power setting then took the readings, no restart.

I've recorded the BIOS readings :

Case Open : NO

CPU Vcore : 1.008V

DRAM Voltage : 1.512V

+3.3V : 3.363V

(Did not see +5V)

+12V : 11.952V

CPU Temp : 74.0C

System Temp : 35.0C

CPU fan speed : 2463 RPM

System fan speed : 135000 RPM

SpeedFan readings now:
Untitled.jpg


See HWmonitor.txt for new readings there.


(again i'd like to thank you for the support you've shown)
 

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phillpower2

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Support Team
Sep 9, 2016
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Were you doing any overclocking, if yes, did you restore the MBs default factory settings in the BIOS.

Apart from the CPU temp the rest of the readings from your BIOS look ok.

Can you provide the HWMonitor screenshots as they were asked for mattzor, 95% of the content of the txt that gets post is useless + it seems to take an eternity to get through which is time better spent actually helping folk, thanks.

So that we have a comparison to Speedfan, download, run and grab a screenshot of HWMonitor (free).

To capture and post a screenshot;

Click on the ALT key + PRT SCR key..its on the top row..right hand side..now click on start...all programs...accessories...paint....left click in the white area ...press CTRL + V...click on file...click on save...save it to your desktop...name it something related to the screen your capturing... BE SURE TO SAVE IT AS A .JPG ...otherwise it may be to big to upload... after typing in any response you have... click on Upload a File to add the screenshot.

Screenshot instructions are provided to assist those that may read this topic but are not yet aware of the “how to”.

You are welcome btw :)
 

mattzor

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Dec 18, 2019
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I don't know if I was overclocking, but I selected "Load Optimized Defaults" in the BIOS. Is this the same as restorings the MB's default factory settings?
 

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phillpower2

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Sep 9, 2016
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Much better thanks (y)

A couple of slightly high voltage readings but nothing too bad, two high temperature readings though and these would explain your poor performance.

What could be causing the high temperatures, the PSU without a doubt, poor internal case cooling and a faulty MB component.

Do you have a small desktop type fan that you could use to try and drop the temps inside of the case, this is something that is suggested regular, you take off the side of the case and let the fan blow over the hardware inside the case which helps cool things down.

Just a fyi, if you look at the HWMonitor info you can see that the CPU is running hot, the other item that is running hot is the Northbridge on the MB and this can be caused by a faulty PSU or overclocking.

NB: The system was either being overclocked or it was not and if you were not knowingly overclocking it then unless somebody else was doing it the computer can`t have been overclocked, if that makes sense, most stable and "Load Optimized Defaults" are normally one and the same thing so yes that was the correct selection.
 

mattzor

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PCHF Member
Dec 18, 2019
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The computer components are actually second hand. I suppose that the other owner had overclocked it. So my only options are to get a new fan, or replace the PSU? Is the CPU being damaged at these temperatures?
 

phillpower2

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Support Team
Sep 9, 2016
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The PSU needs to be replaced regardless as it is old and even when new it was complete garbage.

You are confused about the type of fan I meant, see example here for what I meant, you take off the side of the case and direct the fan so it blows air into the case and cools down the hardware.

Running hot for prolonged periods damages all hardware.
 

mattzor

PCHF Member
PCHF Member
Dec 18, 2019
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All right, if that's the final solution then i guess we can conclude this thread. Thank you!
 

phillpower2

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Support Team
Sep 9, 2016
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We don`t normally recommend that folk go out and purchase anything unless it is a last resort but the present PSU is so bad that it must be changed before it pops and possibly taking all of your other hardware with it.

Entirely up to yourself if you wish to conclude your thread but thank you for letting us know, likewise it is entirely your choice whether or not you follow the suggestion for how to cool things down inside of the case.

Good luck and you are welcome (y) :)
 
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