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Solved Cannot locate my SSD in BIOS to reboot Windows10

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Bosco

PCHF Member
Nov 9, 2017
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#1
Long story short:
I had long running problems with my Style Note laptop (W10), which was experiencing several BSODs a day and giving a pretty wide variety of errors messages for each BSOD.
I sent it back to manufacturer who blamed the whole thing on a dust build up
Just got it back this evening after about 10 weeks of lame excuses, switch on and get this message on a black screen
"Reboot and Select proper Boot device or insert boot media device and press a key"
Now, I have restarted and opened BIOS to check the boot sequence and can only see my SATA drive in port 2, no sign of my SSD drive (which I assume should be port 1 or 0).
The SSD was my C:Drive which had windows etc. installed and now there is no sign of it on the BIOS.
I have no idea where to go from here. I do have a W10 DVD but I am reluctant to reinstall in case the manufacturer can then somehow point the finger at me if I have to send it back again.
Any ideas?
Bosco
 
#3
Thanks Gus
Yeah that's kind of what I suspected alright. Just don't want them getting their paws on my laptop again! Seems they've done enough damage already
 
#6
DOUGIE said:
The hidden SSD can often be located in the Bios under "Hard Drive BBS Priorities" in the Boot Options.
Click to expand...
Thanks Dougie
There doesn't seem to be a "Hard Drive BBS Properties" section. As you can tell I'm a bit out of my depth here, but I just realised that this seems to the UEFI as opposed to old school BIOS.
In the Boot Menu there is only Boot Option #1: [uefi ip4 realtek pcie gbe family controller]
and Boot Option #2: [uefi ip6 realtek pcie gbe family controller]
My understanding is that these are Network Drivers or something of that sort rather than something I can bot the machine from. There are no further Boot Options apart from these two and UEFI Settings which can be enabled and disabled (which I have tried without success).
Am I missing something is this back to the chop shop again?
WP_20171114_18_56_17_Pro.jpg WP_20171115_15_34_12_Pro.jpg
 
#7
Can you click on the Advanced tab in the BIOS then grab and upload a picture for us please Bosco.

Agree with gus btw, sounds very shabby on behalf of from where you made the purchase :(
 
#8
Hi Phill,
Here's the Advanced and Advanced Chipset Control tabs
 

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#9
While we do some research can you try disabling secure boot and see what happens.

Restart and go into the BIOS.
Select Security -> Secure Boot, and then Disabled.
Select Advanced -> System Configuration, and then Boot Mode.
Change UEFI Boot to CSM Boot.
To save the change and exit the BIOS setup, press F10.
 
#10
Post separately so not overlooked!

Is your SSD the M.2 type, see attachment which suggests that it may be, can you post the exact brand and model name or number of the computer for us.
 

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#11
Tried disabling the secure boot, no joy.
It is an M.2 SSD yes, but it's still not appearing on any of these tabs and lists.
The laptop is a CLEVO-P650-HK with an i7 6820HK 2.70Ghz processor.
 
#12
Not finding a user manual using the CLEVO-P650-HK details, do you have a link.

Got a feeling that you are going to have to either send the computer back or install Windows 10 to the HDD, atm you are stuck in limbo, the type of SSD you have is not the 2.5" type that would normally show up in the boot sequence etc, it shares the system with the PCI-e function which is not something that everyone finds easy to fathom out.
 
#14
Hi Phil,
Sorry for going dark there, I was on the night shift over the weekend and only back up and about on my own time now.
No progress unfortunately, so I have contacted the supplier about taking it back in again to fix whatever they did to it last time :rolleyes:
I will let you guys know what they claim the problem was, so don't close the thread just yet. I sincerely doubt I'll be getting an honest report from them but sure it may help you guys diagnose similar issues in future.
 
#17
Laptop is due back tomorrow.

Apparently the manufacturer had connected the SSD to the wrong port before sending it back last time. But obviously you would then expect the SSD to be visible in whichever port they connected it to rather than none at all in BIOS.
However, they also say they have replaced the SSD AND the chassis. So to me it sounds like something has actually melted and they're just trying to cover their arse at this stage.
Frankly I don't know what to believe, I reckon I'm basically getting a new machine with my old SATA plugged in.
 
#20
This value of this post is limited to FYI
Bosco said:
...Apparently the manufacturer had connected the SSD to the wrong port before sending it back last time. But obviously you would then expect the SSD to be visible in whichever port they connected it to rather than none at all in BIOS...
Click to expand...
The industry never completely standardized the M.2 specification. Not in form factor, not in lanes. Electrically equivalent to PCI-e so they can use the same M-key slots (but not BM-key slots). Problem - not all mini PCI-e slots have channels to the SATA controller. The card receives power but cannot report to the controller that it is present. The controller has nothing to report to BIOS.

At least one motherboard manufacturer makes no distinction between mini PCI-e slots with and/or without SATA channels. I bought one.

An SSD connected to a PCI-e port without a SATA channel would not appear in BIOS/UEFI as a drive. Many BIOS/UEFI implementations will not identify the device connected to an non-dedicated use PCI-e port, showing instead only if the port is occupied or enabled.
 
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