Solved Cannot locate my SSD in BIOS to reboot Windows10

Clevo user files download library, model P650-HK / P6xx-HK not found.

http://www.clevo.com/en/e-services/download/default.asp

Bosco said:

Thanks Antman,
So the SSD not appearing may well have been a simple mistake? Could that have in turn caused damage to the M2 and chassis?

Click to expand...

No. No damage. All PCIe devices are electrically equivalent.

And, no. Not a simple mistake. An unacceptable mistake that proves you are entitled to a full refund of any money you may have paid.

You tendered your laptop to a repair facility to address a stability problem. Returning it to you in an unbootable condition proves that they did not verify that their analysis was correct and that their repair actions were efficacious. Let us assume that they disassembled the unit and cleaned it (the misplaced SSD supports disassembly, but does not prove cleaning - but they did do something.). Such disassembly and cleaning carries an inherent risk, however small, of damaging the unit. Certain damages can render the device irreparable - electrostatic discharge, scratched or cracked PCB, etc.

If they attempted to boot the 'repaired' device, they would have encountered the 'boot device not found' error. Step 1 would be to verify the boot device is attached and/or attached correctly. It does not matter if the tech attempted to locate and connect the correct port, because electrostatic damage to the M.2 SSD is one of the risks inherent to the task.

That unit left the repair shop with someone's full knowledge that it was either damaged and/or not tested, and possibly not knowing if any repair was ever attempted. If they cannot boot it, they cannot argue that they tested it, much less worked on it.

Bosco said:

...However, they also say they have replaced the SSD AND the chassis. So to me it sounds like something has actually melted and they're just trying to cover their arse at this stage.
Frankly I don't know what to believe, I reckon I'm basically getting a new machine with my old SATA plugged in.

Click to expand...

Exactly my point. Someone in management saw the big picture.