Solved 16gb but can only use 7.95gb?

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ThelostHunter12

ThelostHunter12

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Sep 7, 2020
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I bought 16gb ram today before I had 8gb. everything went well the computer started went into system information and got to see that I could only use 7.95gb ram but had 16gb installed I have tried to change with msconfig but nothing happens?

my pc spec:

CPU: AMD Ryzen 5 1600.
GPU: Nividia Geforce gtx 1050ti 4gb.
RAM: 16Gb Vengeance DDR4 3200Mhz.
Motherboard: B350M Gaming Pro.
HardDrive: Intel SSD-70gb / WDC 500gb.
OS: Windows 10 Pro.
 

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interesting, I was going to suggest the way the memory may have been installed onto the mobo, dual channel slots, and all that.
but your attachments show the PC has actually detected it has 16GB available, but indeed is only using 8GB.

your first screenshot shows 8GB is being reserved (bottom right corner) so I'm think maybe the GPU is doing something in that area.
have you checked BIOS to see if memory is being pre-allocated somewhere/somehow?
is there any NVidia software that could be to blame?
 
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Bruce said:
interesting, I was going to suggest the way the memory may have been installed onto the mobo, dual channel slots, and all that.
but your attachments show the PC has actually detected it has 16GB available, but indeed is only using 8GB.

your first screenshot shows 8GB is being reserved (bottom right corner) so I'm think maybe the GPU is doing something in that area.
have you checked BIOS to see if memory is being pre-allocated somewhere/somehow?
is there any NVidia software that could be to blame?
Click to expand...
Hello! i restored windows after that i could use all 16gb ... strange but thanks anyway
 
cool.
big hammer approach but whatever works. 🙂
hopefully the issue won't present itself again, but without knowing what the cause was, I fear it will.
 
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