Program opening problem - previous help given

[PeterOz]

some laptops do have more than 1 drive. unusual.
Make model and s/n please

[maramessi]

Make - MSI
Model - MS-16JB
Serial - K1708N0042256

[PeterOz]

That model can have 2 drives
By the look of it you have an M2 drive 120GB
and a 1TB drive.
If you power off turn over laptop can you see 2 drive doors.
Is there a M2 drive and an ssd drive or 2 M2 drives.

How far did you get with install
only to the partitions or were you able to delete anything or nothing

[maramessi]

I havent touched it since I told you I couldnt delete any more, so I need to select where to install windows. Where should I put it? I can look at the back and open it once I get this out the way or should I stop it now?

[maramessi]

I was able to delete yes, maybe around 4 maybe 5 drives were able to be deleted, no idea where they all came from. So once I seen I had 2 drives, thats where I messaged you and then ran CMD prompt to get drive info and its currently sitting waiting for me to tell it where to put windows.

[PeterOz]

Pick the big drive

[maramessi]

It is installing just now. I just realised I forgot to back up my drivers Is that bad?

[PeterOz]

Lets see what happens.
I have to go in about 15-20min for about 2-3 hours
If it installs ok go here
https://www.msi.com/support/download

[PeterOz]

I will be back today

[maramessi]

It restarted itself after going through the install process, all the boxes were ticked (maybe the last one wasnt) and it came up as if I was starting again. Install, custom and I am back at the partition screen again - it actually done this before and I deleted what I could and restarted the process, its happened again the exact same way.

Photo attached of what I see. This isn’t how it looked when I selected the drive to install it on, I only had 2 options as described before.

[PeterOz]

did you pull the usb out on the reboot?

In the video at 2:54 you will notice it restarts the computer.
When you are doing this and you get to that point Remove the usb stick whilst it is restarting.

[maramessi]

Ahhhh my bad, sorry. I didn’t think you were going to reply so I left my screen open and I’ll do it in the morning - 4am here ???

[PeterOz]

I have to go in about 15-20min for about 2-3 hours

I will be back today

I’ll do it in the morning - 4am here

Don’t blame you.

[maramessi]

That is it now reinstalled. I know your maybe not online just now but what now? I dont have drivers to install so I dont think I am doing any harm in reinstalling chrome for example and I guess steam …

[maramessi]

lol why do i only have 1 drive showing at 899 gb ??