System Volume Information is not accessiblle

[jmarket]

Oh good a Blue Screen. Physically reboot the PC and try the scan in Non-Virtualization Mode.

[ManishMan]

Any advice? Should I just power off the computer?

[Malnutrition]

Any advice? Should I just power off the computer?

Oh good a Blue Screen. Physically reboot the PC and try the scan in Non-Virtualization Mode.

If the scan produces another blue screen then skip it and move onto my instructions.

[jmarket]

Any advice? Should I just power off the computer?

Yes. Power off and turn it back on. The Stop code means that the program accessed a part of memory that’s not available.

[ManishMan]

[HEADING=1]aswMBR version 1.0.1.2290 Copyright(c) 2014 AVAST Software
Run date: 2016-09-07 01:18:12[/HEADING]
01:18:12.239 OS Version: Windows x64 6.2.9200
01:18:12.239 Number of processors: 8 586 0x5E03
01:18:12.239 ComputerName: MANISH-MAN592 UserName: asing
01:18:15.211 Initialize success
01:18:15.242 VM: initialized successfully
01:18:15.242 VM: Intel CPU supported
01:18:18.490 VM: not used
01:18:42.154 Disk 0 (boot) \Device\Harddisk0\DR0 → \Device\0000003b
01:18:42.154 Disk 0 Vendor: ST1000DM003-1ER162 CC45 Size: 953869MB BusType: 8
01:18:42.285 Disk 0 MBR read successfully
01:18:42.285 Disk 0 MBR scan
01:18:42.285 Disk 0 unknown MBR code
01:18:42.285 Disk 0 Partition 1 00 EE GPT 2097151 MB offset 1
01:18:42.310 Disk 0 scanning C:\WINDOWS\system32\drivers
01:18:51.706 Service scanning
01:19:02.540 Modules scanning
01:19:02.540 Disk 0 trace - called modules:
01:19:02.555 ntoskrnl.exe CLASSPNP.SYS disk.sys ACPI.sys storport.sys hal.dll iaStorA.sys
01:19:02.555 1 nt!IofCallDriver → \Device\Harddisk0\DR0[0xffff91066cd5a060]
01:19:02.555 3 CLASSPNP.SYS[fffff80bd42c5eeb] → nt!IofCallDriver → [0xffff9106644cde40]
01:19:02.555 5 ACPI.sys[fffff80bd3704571] → nt!IofCallDriver → [0xffff9106644cce40]
01:19:02.571 7 ACPI.sys[fffff80bd3704571] → nt!IofCallDriver → \Device\0000003b[0xffff910662264400]
01:19:02.571 Disk 0 statistics 30797/0/0 @ 2.26 MB/s
01:19:02.571 Scan finished successfully
01:20:02.888 Disk 0 MBR has been saved successfully to “C:\Users\asing\Desktop\MBR.dat”
01:20:02.904 The log file has been saved successfully to “C:\Users\asing\Desktop\aswMBR.txt”

[jmarket]

Awesome I’m glad that it didn’t Blue Screen again. Sometimes it happens, and I’m glad it was a one-time thing

Go ahead and follow Mal’s instructions, starting with the Zoek Scan. We have to make absolute certain that your computer is clean and that malware is not causing FontXplorer to be sluggish. Better safe than sorry, and this way this’ll ease any concerns about malware infections too With PUPs, you never know if they’ll drop malware or not.

[Malnutrition]

When you have completed the last round of instructions, then please continue on with these.


Ccleaner To disable Useless Startups.

Go ahead and install ccleaner Now that you have the program installed go ahead and run the cleaner function.

CCleaner - Free Download - Piriform
[MEDIA=imgur]kwLN4uv[/MEDIA]

Now that you have cleaned out some temp files, lets go ahead and disable all of the items starting up with your machine except your antivirus. To do this you will need to click on tools then start up then under the Windows Tab select each item then disable. Also under the scheduled task tab, you are safe to disable all task. Only disable items under the windows tab and scheduled task tab!

[MEDIA=imgur]GjWwvEu[/MEDIA]

Now that you have disabled those un-needed start ups lets go into the settings, we will have Ccleaner run when your machine boots, so that you will never have to worry about cleaning temp files again.

To do this:

[ul]
[li]Hit options.[/li][li]Settings.[/li][li]Place a tick to run Ccleaner when the computer starts.[/li][/ul]
[MEDIA=imgur]Lxioao1[/MEDIA]

Now go to the advanced tab, and select close program after cleaning, now run the cleaner again this will close Ccleaner.

[MEDIA=imgur]SnqZ2JW[/MEDIA]

Reboot the machine after.

Uninstall Useless Programs.

Remove these items from your machine with Geek Uninstaller - Use Force mode if needed. If a program is not listed in Geek Uninstaller then use D-Uninstaller

Amazon 1Button App (x32 Version: 2.3.4 - Amazon) Hidden <==== ATTENTION

Note: These software items below are what is known as bloatware.

Dell Customer Connect (HKLM-x32...{124DE80C-9BFE-4D04-A8D9-69C5019DEEBF}) (Version: 1.3.28.0 - Dell Inc.)
Dell Data Vault (Version: 4.3.8.0 - Dell Inc.) Hidden
Dell Digital Delivery (HKLM-x32...{AB7F2792-2ED1-4C5C-9F28-680E5110BF72}) (Version: 3.1.1018.0 - Dell Products, LP)
Dell Foundation Services (HKLM...{C1C53DA1-9497-4ABB-A3D6-A63039820B37}) (Version: 3.3.7200.0 - Dell Inc.)
Dell Help & Support (HKLM-x32...\InstallShield_{77C8127D-65EA-4E03-8C1B-C77714E1B291}) (Version: 2.2.26.0 - Dell Inc.)
Dell Help & Support (Version: 2.2.26.0 - Dell Inc.) Hidden
Dell Product Registration (HKLM-x32...\InstallShield_{694AFFC3-93D4-4049-AF26-78739488EB4D}) (Version: 3.0.97.0 - Dell Inc.)
Dell SupportAssist (HKLM...\PC-Doctor for Windows) (Version: 1.3.6817.133 - Dell)
Dell SupportAssistAgent (HKLM-x32...{3ED468C2-2235-4747-90AD-A7A34F0FE70A}) (Version: 1.2.2.8 - Dell)
Dell Update (HKLM-x32...{DB82968B-57A4-4397-81A5-ECAB21B5DFCD}) (Version: 1.7.1015.0 - Dell Inc.)

FRST Fix.

Download attached fixlist.txt file and save it to the Desktop. NOTE. It’s important that both files, FRST/FRST64 and fixlist.txt are in the same location or the fix will not work. NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system Run FRST/FRST64 and press the Fix button just once and wait. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run. When finished FRST will generate a log on the Desktop (Fixlog.txt). Please post it to your reply.

[ManishMan]

Any Idea how long the zoek scan lasts? It’s currently been running for almost half hour and it has been stuck on Firefox extensions for about 13 mins now

[Malnutrition]

On some machines it runs for 10 minutes, on some it will run for an hour. If it hangs after an hour then you will need to reboot, then just move onto the other instructions. Not to worry, the other tools are fairly quick at their job.

[ManishMan]

Can I just stop this and continue tomorrow? Can’t seem to find a way though to close off zoesk as everytime I hit close it restarts. It’s 2 am here in the uk. Need sleep

[Malnutrition]

Sure, you could let it run over night. If not u will need to reboot as Zoek will protect it’s self and you will not be able to kill it normally.

[ManishMan]

I don’t want to leave the computer on whilst I sleep, do I just turn off the PC as per normal?

[jmarket]

You can try. If not, just power off We look forward to your logs. Get some sleep

[Malnutrition]

Sure, just shut it off normally. Continue on tomorrow. Just redo Zoek last…

[ManishMan]

Thanks for all the help thus far. Really appreciate it. Will update you tomorrow.