Reproduceable BSOD issue - interferes with startup and work - need help

[phillpower2]

Again not driver related and being that it was a repeat memory compression issue it suggests that this is hardware as opposed to software related, the RAM and storage devices need to be checked, we need to get some further info first.

Can you post the brand and model name or number of the power supply (PSU).

Download then run Speccy (free) and post the resultant url for us, details here, this will provide us with information about your computer hardware + any software that you have installed that may explain the present issue/s.

To publish a Speccy profile to the Web:

In Speccy, click File, and then click Publish Snapshot.

In the Publish Snapshot dialog box, click Yes to enable Speccy to proceed.

Speccy publishes the profile and displays a second Publish Snapshot. You can open the URL in your default browser, copy it to the clipboard, or close the dialog box.

[AGenericFool]

@phillpower2 First off, would the game pretty often crashing to desktop with an error message not suggest it is not a hardware instead of a software problem?

My PSU is an Thermaltake TR2-530AH2NSW 530 Watt

And here is my speccy, but I noticed some processes etc. are listed in german, so if you want me to redo it wafter changing system language to english, just tell - http://speccy.piriform.com/results/B...8nX7yVWEMInv14

Also I already checked the RAM and Storage using the windows tools for them, if you meant that.

[phillpower2]

My PSU is an Thermaltake TR2-530AH2NSW 530 Watt

There are a few things of note in Speccy but the PSU is the most important issue to mention, released back in 2013, not even Bronze efficiency rated, only had a three year warranty period and even when new could only produce 456W which is not enough to support your GPU let alone the additional storage drives and screen that you have hooked up, no wonder you are having problems.

You need a Gold efficiency rated 550W or above PSU from a proven brand such as the Corsair RM range, EVGA or Seasonic, kind of ironic that your present PSU is named Hamburg when all the time that you use it you are playing Russian Roulette.

Important note, before making any purchase see if you can borrow an appropriate PSU to swap in for testing or alternatively get the PC checked by a local tech, the poor quality PSU may have damaged your hardware and the GPU being the most power hungry they tend to suffer first and the most.

Always try to provide independent info to support what I advise, your present PSU was rated as Tier D • Recommended only for very cheap, iGPU systems

[AGenericFool]

@phillpower2 First off thanks for all the time invested. Yeah so I had this talk before and frankly I don’t agree that it is the problem in the slightest. Long story short yes I know it’s an old PSU, but before buying the parts I calculated that it can withstand/provide the power usage spikes of the RX590 with the rest of the system and I’m not about to fork over min. 150€ for or a new PSU, otherwise I would have already done so.

But mainly I don’t think it is the issue since when I upgraded my system last year to the parts it has now, there were no problems at all, last Tarkov “season” which has almost exactly the same PC requirements as this season, I had no problem playing the biggest map with high FPS on high settings etc. except for the potential circumstance that the PSU fried itself in the meantime it makes no sense that it would be the problem.

But yes I already know I should/will replace it ~ "soonish"² and i don’t think I got a PSU laying around that could work so I’ll look into what you suggested there.

In the meantime you could humour me. So since running the PC repair ~ish I noticed(!) no more “startup” errors, BSODS when starting browser after startup for example and I downloaded some other games that are pretty “power” hungry, tested a lil and they seemed to cause no BSODS.

Meanwhile I got a reply in the Tarkov forums where I was seeking help at the same time, with even less success than I had here, I mean without you I’d be talking to the void, I’ll attach the message at the end. They said it was a common issue with AMD cards.

But here’s the catch where you might be able to help, long story short² I tried this before, what they rec, and depsite having an AMD card it made my PC unable to startup normally. So I had to use safe mode, thing is AMD won’t let me reinstall their driver pack or the “adrenaline program” that acts like it while in safe mode, I tried everything my small limited mind could think of. And a PC recovery was not able to fix it/make the GPU drivers as they were either. So luckily I had all stuff backed up since I was afraid of this and had to reset my PC.

Got any ideas how I could prevent that, if I were to try what the devs were telling me to do again. Like if it fucks with my GPU running, whyever tf essentially deleting nvidia driver scraps would do that, for example how I can get those AMD drivers to reinstall under safe mode afterwards.

Here’s what they wrote me:

This is a known issue and we are working on it right now.
To solve the problem yourself, please, follow the next steps:

1. Check if the monitor is connected to the integrated graphics card.
2. Close all running programs.
3. Install Display Driver Uninstaller: Display Driver Uninstaller (DDU) download version 18.1.2.3 .
4. Launch the program.
5. In the Options window that appears, clear all the checkboxes except those in the “NVidia Specific Options” section.
6. The checkboxes in the “NVidia Specific Options” section should be left as is: all except Remove PhysX are highlighted.
7. Click “Close” in the “Options” window.
8. In the main program window choose “GPU” in the “Select device type” line.
9. In the line “Select device” select “NVidia”.
10. Press “Clean and restart” button.
11. Wait until the program finishes. The program will automatically restart your computer upon completion.

Please, tell us if the problem wasn’t solved.

Thank you for contacting us!
If we answered your questions, please close this request and rate quality of our support service.
Respectfully yours, the Escape from Tarkov support service.

[phillpower2]

In the meantime you could humour me. So since running the PC repair ~ish I noticed(!) no more “startup” errors, BSODS when starting browser after startup for example and I downloaded some other games that are pretty “power” hungry, tested a lil and they seemed to cause no BSODS.

We have solved one problem a least but when it comes to the PSU I[ICODE]m out I[/ICODE]m afraid, you have been provided with conclusive proof by myself that was subsequently backed up by the independent PSU test results, additional info below just in case anyone doubts the facts

If the problem is purely with the Tarkov game we cannot legally help due to copyright restrictions, stick with the legitimate forum.

2013 PSU review here

GPU specs here and here say minimum of a 500W PSU is required, this only for the GPU and does not make any allowances for the additional hardware that you have hooked up, if you have the Nitro version of the card things are worse still as it requires two supplemental power dongles from the PSU and the PSU that you have while it does have two such supplemental power dongles they come from the one cable split into two feeds which is something that wouldn`t fly with modern quality brand PSU manufacturers.

[AGenericFool]

@phillpower2
I only asked you for advice there since I’ve, as I said tried to get advice on the Tarkov forum before and it bricked my PC and I am not getting anything helpful from there. That thread has been way longer up. Furthermore I just want(ed) to know if there is for example a way to install an AMD graphics card driver in safe mode. It is separate from the game and thus exempt from your legal issue application afaik. Also that Gra. Driver Uninstaller is a third party and has nothing to do with i.e. Tarkov either.

Furthermore I do not doubt your facts, but there has not been any conclusive proof, because you are simply wrong in context. I neither have a “NITRO+ RX 590 8G G5” nor a “PULSE RX 590 8G G5”, I got the original production “RX-590” not one of the newest, most power consuming, way pricier RX 590 xyz yx “upgrades” from the NITRO or PULSE series which are simply incomparable. As you can see anywhere, but so you don’t have to look here are three different example sites, R590-Series “classic” if you will, is rated for 175W. + Yes I know the “series” suffix for 590 is confusing.

https://www.pcgamer.com/amd-radeon-rx-590-review/

https://www.techpowerup.com/gpu-spec...n-rx-590.c3322

https://www.notebookcheck.net/AMD-Radeon-RX-590-Desktop-GPU-Benchmarks-and-Specs.400721.0.html

Also I think I logically proven pretty plainly how it is not the PSU, except for the possible case that it is physically deficient due to a defect that occurred “recently”, which there is still nothing pointing toward. I know it’s a 10+ year old PSU with a “bad rating” since those are made to more modern standards and I don’t want to get into how “the independent PSU test results” i.e. the bronze rating are worth not much in this context since that’s mostly about efficiency and yes I know the 10ish year old PSU does not match modern i.e. cabeling standards, not shocking. Anyways I really don’t want to break out the logic lingo and debate the only guy that might help me on how his logic here is faulty, despite you being the expert in the field of computers, I hope I have in your subejctive view sufficiently proven that it logically ought not to be the PSU and how there is nothing concretly pointing to it being the root of this problem, or a pressing problem at all.
So can we please stop obsessing about my antique poor mans PSU?

One way or the other I thank you very much for the time you have invested in my issue.

So let’s go with the dev responder bot is right and it’s that software issue. It would be really appreciated if you could for example, which should fall out of the mentioned legal matter, if you can, give me an idea why my AMD/Radeon run machine stops working when “uninstalling Nvidia software”/how to prevent that. Or how one could for example install AMD graphics drivers without a normal boot, manually or with a program etc.pp.

Since it’s probably my last straw before giving up on the last video game I still sometimes wanna play.

Kind regards

[phillpower2]

I just want(ed) to know if there is for example a way to install an AMD graphics card driver in safe mode. It is separate from the game and thus exempt from your legal issue application afaik

Yes you can as you are not messing with the games program, hackers do it all the time but they are on the wrong side of the law when they do.

Furthermore I do not doubt your facts, but there has not been any conclusive proof,

Had you of provided an accurate description of the card from the get go it would have made a difference but only a slight one, the card at your links is not made by Sapphire which is who makes your card so that is from where you should get your guidance from, regardless of this, you have a junk PSU that is almost nine years old and even when new not good enough to support a GPU such as the one that you have, add to that the additional drives and the extra screen it is only a matter of time before the PSU pops and takes out all of your hardware.

Being that the initial request for assistance has been resolved this thread will be closed.

For anything specifically games related start a new thread on Gaming Support.