Problems with MSI RTX 2070 Super

[phillpower2]

Will go back and take a thorough look through Speccy but having only a quick scan I found what I was looking (I[ICODE]m sure that[/ICODE]s a U2 song from way back :unsure: )

When you mentioned that the BSOD were after you had rebooted because the system was stuttering and that only Windows and Google were open at the time of the last crash it got me wondering, could there be another pnp device present, not getting overly confident just yet but having looked at Speccy I noticed that the MB has another M2 device but rather than being removable it is integrated into the MB, the device info is below;

Intel® Dual Band Wireless-AC 3168
Supports 802.11 a/b/g/n/ac, dual band (2.4GHz, 5GHz) up to 433 Mbps
Supports Dual Mode Bluetooth® 2.1, 2.1+EDR, 3.0, 4.0, BLE, 4.2
The Wireless module is pre-install in the M2_3 (Key-E) slot

Wireless devices are notorious for causing BSOD but they normally get flagged up in the crash dmps, being honest I have never come across this type of device before so if it is the cause of your troubles it has taught me something new.

Waffle over, do you have the driver disk for the MB still.

[TheJohnSimone]

Yeah, I still have the disk, but I don’t have an optical drive in this PC

[phillpower2]

Create a new folder on your desktop and name it wireless and BT drivers, download and save to the new folder the wireless and BT drivers from here

Create a new system restore point, go into Device Manager and uninstall the wireless/BT device, restart the computer and the device/s should be detected as new hardware and ask you for the drivers to be installed etc, restart when done and test.

[COLOR=rgb(44, 130, 201)]Edit to add, got round to going through Speccy properly, two things of note, you are getting low on free storage space on partition C: and this will cause issues, see canned info below, the other thing is the Ryzen Power Plan, seen a lot of people have issues with this so suggest you change it to the Windows Balanced Power Plan.

Partition 1
Partition ID: Disk #1, Partition #1
[COLOR=rgb(226, 80, 65)]Disk Letter: C:
File System: NTFS
Volume Serial Number: B6037B50
Size: 465 GB
Used Space: 378 GB (81%)
[COLOR=rgb(226, 80, 65)]Free Space: 86 GB (19%)

For Windows to be able to run efficiently and to be able to update you need to have between 20 and 25% of the partition or drive available as free storage space at all times, if you don`t you risk Windows becoming corrupt or not being able to update which puts you at risk of malware attack.

Data only storage devices should not be allowed to get any lower than 10% of free storage space of the full capacity of the drive/partition on the drive, this also to avoid data corruption.

[COLOR=rgb(226, 80, 65)]Please note that storage devices can physically fail if the amount of free storage space is allowed to drop below the required 10 or 20/25% minimum.[/COLOR][/COLOR][/COLOR][/COLOR]

[TheJohnSimone]

Ok, I’ve gone ahead and done all those things, including changing the power plan, and freeing up some space on my hard drive.

Is there a way to test that this worked?

[phillpower2]

Using the computer as you normally would is the best test.

Fingers crossed for you but can you please keep the following in mind should the issue happen again;

If the stuttering happens again please leave the computer running to see what happens, if it blue screens it may identify a completely different driver or alternatively if the computer just shuts down it will point more towards a hardware issue.

[TheJohnSimone]

Alright, I’ll keep you posted

[phillpower2]

(y)

[TheJohnSimone]

Alright, a little update. My PC was stuttering last night so I let it run overnight. This morning I came back to it and the stuttering had stopped. So I thought I’d restart to see if it blue screened. It didn’t. Any tips on what might be causing it to temporarily stutter.

[phillpower2]

At the moment no and to be honest it was not wise to leave the computer unattended overnight after the stuttering had happened and for two reasons, most importantly you needed to be there to turn off the power should a serious malfunction have occurred and secondly we need you be able to observe anything that may happen after the stutter such as any on screen message that may appear.

[COLOR=rgb(44, 130, 201)]NB: It may help if you actually told us what the computer was being used for when it did stutter, you should be volunteering information not have to be interrogated for us to be able to get it [/COLOR]

[TheJohnSimone]

Sorry, that’s totally my bad. When it started stuttering, All I had open was Spotify and Google Chrome with a couple tabs open. One of those tabs was playing a Youtube video.

[phillpower2]

Thanks, over the past two occasions the internet appears to be the common denominator, on the + side it looks to be nothing to do with your previous BSOD.

Should the stuttering happen again, make a note of what is open tab wise then close one thing at a time to see if it stops, if Google is open leave it until last to close if you will.

[TheJohnSimone]

Ok, I’m getting some stuttering right now. All I have open is Google Chrome. I took a screenshot of my task manager so you can see most of the processes that were running at the time. In Google Chrome, I had two tabs running, one was email, and the other was a Youtube video.

I’ve also heard a beep code that was just one quick beep. I’ve looked through my motherboard manual to see if there was anything in there about it, but didn’t see anything. The best I could find online is that one beep could be a DRAM refresh failure, but I’m not sure if that’s correct.

I also ran Speccy again. I don’t think anything has changed, but I figured I’d give you as much info as possible. http://speccy.piriform.com/results/T...NilsI4Bm7SDEMa

I’ve also attached a screenshot of Hardware Monitor from during the stuttering.

I had to get some work done, so ended up restarting.

If I’ve left out any information, I apologize.

[phillpower2]

Only addressing the following for now;

Ok, I’m getting some stuttering right now. All I have open is Google Chrome. I took a screenshot of my task manager so you can see most of the processes that were running at the time. In Google Chrome, I had two tabs running, one was email, and the other was a Youtube video.

Did you do as was advised in my reply #56;

Should the stuttering happen again, make a note of what is open tab wise then[COLOR=rgb(226, 80, 65)] close one thing at a time to see if it stops, if Google is open leave it until last to close if you will.
[/COLOR]

[COLOR=rgb(226, 80, 65)]
Providing feedback for any checks that have been suggested is preferred as opposed to you providing info that was not asked for I`m afraid [/color]

[TheJohnSimone]

In Google Chrome, I had two tabs running, one was email, and the other was a Youtube video.

Here is where I made note of what was open tab wise. My bad I didn’t mention that I closed them one by one.

Should the stuttering happen again, make a note of what is open tab wise then close one thing at a time to see if it stops, if Google is open leave it until last to close if you will.

If Chrome is the only thing open it’s fair to say that I waited until last to close that program. Sorry for not saying it had no effect on the stuttering.

I’m not trying to be unhelpful, I’m just trying to find out what’s wrong with my computer.

I really appreciate your help! Thank You

[phillpower2]

No worries and wasn[ICODE]t intending to be pedantic, troubleshooting is most often a process of elimination and if folk don[/ICODE]t provide feedback when they should important clues can be overlooked, example, Chrome can suffer from terrible memory leaks which could cause among other things the very behaviour that you are getting and by closing Chrome last you have have gone some way to ruling Youtube and the other tab out as the cause of the stutter.

The test should be done in the reverse should it happen again as in close Chrome first and see if you still get the stutter with what is left open.

I’m not trying to be unhelpful, I’m just trying to find out what’s wrong with my computer.

There is no suggestion of that, we understand that computer problems can be stressful but a problem shared is a problem halved and fingers crossed between us we may have resolved the initial problem that you came here for help with in the first place.

As are we and I for one will be most happy if we do not see the BSOD again.