Problems with MSI RTX 2070 Super

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  • TheJohnSimone
    PCHF Member
    • Apr 2020
    • 30

    #31
    Ok I have run Speedfan and HWMonitor. In Speedfan, I’m only seeing stats for my hard drives. Do I need to configure something within the program to get more info?

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    • phillpower2
      PCHF Administrator
      • Sep 2016
      • 15206

      #32
      Speedfan doesn[ICODE]t show a great amount of detail on some boards, MSI MB sensors in particular don[/ICODE]t give much away, uninstall Speedfan but keep HWMonitor for now.

      What we can see in HWMonitor.

      The +5V rail on the PSU is reading as very low, this would affect the GPU among other things.

      Your GPUs maximum voltage looks to a bit on the low side.

      Before anything else, did you do the suggested test by removing the data only M2 SSD.

      Comment

      • TheJohnSimone
        PCHF Member
        • Apr 2020
        • 30

        #33
        Yes, I removed the second M.2 Drive after running HW Monitor.

        Comment

        • phillpower2
          PCHF Administrator
          • Sep 2016
          • 15206

          #34
          Can you post a new HWMonitor screenshot with the SSD removed so we can see if it makes a difference to any voltage or wattage readings.

          Comment

          • TheJohnSimone
            PCHF Member
            • Apr 2020
            • 30

            #35
            Yeah, I can post it in a few hours after I get home from work.

            So would I maybe need to get a bigger power supply then?

            Comment

            • phillpower2
              PCHF Administrator
              • Sep 2016
              • 15206

              #36
              While it is not the model of PSU that I would have suggested for your build there is nothing to suggest that it is at fault here, it could be a vrm on the MB sending the wrong voltage but atm it is too soon to say, we need the updated screenshot + the voltage reading from the BIOS, see below, we will take a look at the additional readings then go from there.

              Please restart your computer and check the temperatures/voltages in the BIOS, no screenshot is required just make a note of the DRAM voltage, the +3.3V, +5V and the +12V rails on the PSU and post them with your next reply.

              NB: BIOS voltage readings.

              The readings are not conclusive in the BIOS as the computer is under the least amount of load, if they are higher or lower than what they should be though it does most often suggest a PSU problem.

              Comment

              • TheJohnSimone
                PCHF Member
                • Apr 2020
                • 30

                #37
                Here is a screenshot of HW Monitor with the M.2 removed. And a picture of my BIOS voltages. I didn’t see a reading for the 3.3V.

                Comment

                • phillpower2
                  PCHF Administrator
                  • Sep 2016
                  • 15206

                  #38
                  Trust the BIOS readings over HWMonitor and the BIOS says that the +5V rail is fine, it does show that the RAM voltage is high though, it should be around 1,2V in the BIOS and not the 1.364V that it is which is more or less what it should read when XMP has triggered and OCd the RAM.

                  Two suggestions, restore the MBs default factory settings in the BIOS and swap the SSDs around as in put the one presently in socket one into socket two and vice versa the one in socket two into socket one and see if that makes a difference.

                  Comment

                  • TheJohnSimone
                    PCHF Member
                    • Apr 2020
                    • 30

                    #39
                    Alright, I gone ahead and done both of those things. I’ll keep you posted on whether or not it helped anything.

                    Comment

                    • phillpower2
                      PCHF Administrator
                      • Sep 2016
                      • 15206

                      #40
                      (y)

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                      • TheJohnSimone
                        PCHF Member
                        • Apr 2020
                        • 30

                        #41
                        Hey, sorry for this thread being so long. I just got another blue screen with the same error code. Any ideas on what else this could be?

                        Comment

                        • phillpower2
                          PCHF Administrator
                          • Sep 2016
                          • 15206

                          #42
                          No problem whatsoever, was never going to consider this one solved until at least a week after your last post.

                          Exact same problem I`m afraid, pci/pnp issues, please see the attachment below for further info.

                          We could do with some further info from you + while we are troubleshooting this if you get any further BSOD can you make a note of which M2 device was being accessed for data a the time.

                          What was the computer being used for at the time of this latest crash.

                          How long had you been on the computer leading up to this latest crash.

                          Have you checked to see if Windows had installed any updates just previous to the crash.

                          I have something for you to do but will wait on the answers to the above first.

                          Comment

                          • TheJohnSimone
                            PCHF Member
                            • Apr 2020
                            • 30

                            #43
                            Ok, right now my boot OS is on the M2 in the second slot.

                            And before the crash, all that was running on my PC was google chrome, the blue screens typically happen when I’m rebooting, but I usually reboot once I start to see some stuttering.

                            My computer has been on since my last post so about 5 days.

                            And I made sure to postpone all windows updates until I know the issue is fixed.

                            Comment

                            • phillpower2
                              PCHF Administrator
                              • Sep 2016
                              • 15206

                              #44
                              So only the Windows SSD was in use at the time of the last crash and only Google was open, that info could be helpful.

                              Can you recall how many tabs you had open at the time.
                              Originally posted by TheJohnSimone
                              the blue screens typically happen when I’m rebooting, but I usually reboot once I start to see some stuttering.
                              If the stuttering happens again please leave the computer running to see what happens, if it blue screens it may identify a completely different driver or alternatively if the computer just shuts down it will point more towards a hardware issue.
                              Originally posted by TheJohnSimone
                              And I made sure to postpone all windows updates until I know the issue is fixed.
                              Please check your update history, Windows does not always do as it is told I`m afraid.

                              If you already have Speccy please excuse my repetition, I did go back through the thread and didn`t see anywhere that I had asked for a url for it;

                              Download then run Speccy (free) and post the resultant url for us, details here, this will provide us with information about your computer hardware + any software that you have installed that may explain the present issue/s.

                              To publish a Speccy profile to the Web:

                              In Speccy, click File, and then click Publish Snapshot.

                              In the Publish Snapshot dialog box, click Yes to enable Speccy to proceed.

                              Speccy publishes the profile and displays a second Publish Snapshot. You can open the URL in your default browser, copy it to the clipboard, or close the dialog box.

                              Comment

                              • TheJohnSimone
                                PCHF Member
                                • Apr 2020
                                • 30

                                #45
                                Ok, the only updates windows has installed since April 23rd were a logitech image driver, and some windows defender updates.

                                And here is the Speccy URL http://speccy.piriform.com/results/H...Kgl135gGxQJ4Q7

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