Random laptop crashes

[phillpower2]

Being six or more days old those dmps are no good.

[knight_wolf]

That’s the latest one, i just zipped those, how do i get the updated ones?

[phillpower2]

All dmps will be in the same folder C:\Windows\Minidump

[knight_wolf]

Being six or more days old those dmps are no good.

That’s weird, cause i recopied all the files from the folder and created a new zip the same day.

Maybe no new dumps were created?

[phillpower2]

Did a double check;

[knight_wolf]

That’s what shows in my mini dump as well , that latest was 15th , however, that does not mean my pc dint crash.

[phillpower2]

Can I ask what we are meant to be looking at in your screenshot.

That’s what shows in my mini dump as well , that latest was 15th , however, that does not mean my pc dint crash.

There is a big difference between hardware and software problems, software crashes whereas hardware shuts down

Two reasons why you may not get any crash dmps,

1: Windows did not crash.
2: Crash dmps are not enabled.

We have previously had crash dmps so unless you have disabled them since a crash dmp would be generated if Windows had crashed, no crash dmp suggests a hardware failure.

[knight_wolf]

latest crash dump

[phillpower2]

Cause of the crash and the suggested fixes to try here

[knight_wolf]

Thank you, I will folloe the steps. Please note as mentioned in my previous post I have already done a clean install of all my video drivers, which is suggested in the given link.

I also realized, as mentioned before that it mainly occurs when i connect my laptop to an external monitor. On googling this issue, i found out that the ‘nvidia hd audio’ might be the thing responsible, even though my default audio driver is Realtek, at times it switches to Nvidia, i tried uninstalling it , but it just came back after restart. Is there a way to use my Relatek audio as default for everything and not nvidia audio.

Thank you for your continued patience on this matter, i really appreciate it.

[phillpower2]

Create a new system restore point, uninstall the problem driver then follow the steps at the link here to stop it from being reinstalled, disregard the device may not work properly warning, that is just Windows not wanting you to be in charge of your computer.

[knight_wolf]

Followed the step , fingers crossed

[phillpower2]

(y)