New pc build crashing in game

[Battlepants]

the ram is in a2 and b2.
[ATTACH type=“full”]5354[/ATTACH]

[phillpower2]

RAM is in the correct slots then.

We are missing some important readings from Both HWMonitor and Speccy.

Please restart your computer and check the temperatures/voltages in the BIOS, no screenshot is required just make a note of the temperatures, the DRAM voltages and the +3.3V, +5V and the +12V rails on the PSU and post them with your next reply.

NB: BIOS voltage readings.

The readings are not conclusive in the BIOS as the computer is under the least amount of load, if they are higher or lower than what they should be though it may suggest a PSU problem.

[Battlepants]

I couldn’t find any temperatures anywhere. in pc health I was able to find the voltages. dram 1.248v, +3.3V 3.363V, +5V flips back and forth from 4.980 to 5.010, +12V 12.312

[phillpower2]

Those readings don`t look too bad but keep in mind that the computer is not under any load and they could change significantly when you are gaming etc.

Download then run CPU-Z free, grab an expanded screenshot (or two) of the RAM information and upload with your next reply, download from here

Going offline now as I have an early start tomorrow, will hopefully be able to check back after work tomorrow.

[Battlepants]

[ATTACH type=“full”]5358[/ATTACH]

[phillpower2]

Based on info that you have previously provided[COLOR=rgb(226, 80, 65)] ** the problem could be down to your internet connection but are you aware that you do not have the appropriate spec of RAM for your CPU, AMD says 3200MHz at their link here the present RAM maxes out at 3000MHz and you should ideally have Ryzen compatible RAM like the example here

[COLOR=rgb(226, 80, 65)]** Gaming offline and running Unigene does not crash the computer but online gaming does.[/COLOR][/COLOR]

[Battlepants]

Based on info that you have previously provided[COLOR=rgb(226, 80, 65)] ** the problem could be down to your internet connection but are you aware that you do not have the appropriate spec of RAM for your CPU, AMD says 3200MHz at their link here the present RAM maxes out at 3000MHz and you should ideally have Ryzen compatible RAM like the example here

[COLOR=rgb(226, 80, 65)]** Gaming offline and running Unigene does not crash the computer but online gaming does.
[/COLOR][/COLOR]

[COLOR=rgb(226, 80, 65)][COLOR=rgb(226, 80, 65)]
Ok. So on the weekend I ended up getting 2 sticks of 8gb 3200mhz (g.skill). Will try putting these in after work and see if it helps.
In terms of the online/offline, Starcraft 2 was also crashing in single player mode until I turned vertical sync on. Not too sure how that would affect it. I should have tried to play online.[/color][/color]

[Battlepants]

The new ram didnt help. I hope it’s not the mobo..

[Battlepants]

I also just tried a fresh install of windows 10 on a new ssd. Still crashed. I’m thinking it had to be either the mobo or CPU. Sigh

[phillpower2]

Can you post an updated Speccy url for us.

Don`t rule out the PSU as the cause.

[Battlepants]

http://speccy.piriform.com/results/4a4j2i3DhBGnjzTDCxRq348

[phillpower2]

I also just tried a fresh install of windows 10 on a new ssd. Still crashed.

Thats odd as Speccy shows that Windows was installed in March 2019!

Noticed the following in Speccy;

Power Profile
[COLOR=rgb(226, 80, 65)]Active power scheme: High performance This is a form of overclocking that is known to cause instability and overheating, change it to Balanced in the Windows Power Plan.

We need to take a look at the temps and voltages;

Download Speedfan and install it. Once it’s installed, run the program and post here the information it shows. The information I want you to post is the stuff that is circled in the example picture I have attached.

http://artellos.geekstogo.com/speedfan.png

(this is a screenshot from a vista machine)

So that we have a comparison to Speedfan, download, run and grab a screenshot of HWMonitor (free).

To capture and post a screenshot;

Click on the ALT key + PRT SCR key..its on the top row..right hand side..now click on start…all programs…accessories…paint…left click in the white area …press CTRL + V…click on file…click on save…save it to your desktop…name it something related to the screen your capturing… BE SURE TO SAVE IT AS A .JPG …otherwise it may be to big to upload… after typing in any response you have… click on Upload a File to add the screenshot.

Screenshot instructions are provided to assist those that may read this topic but are not yet aware of the “how to”.[/COLOR]

[Battlepants]

Windows installed in March? I didnt even start buying the hardware for the build until then end of August…

Anyways, I’m away for the weekend. I will do these steps when im back. Thanks for taking time to help me I really appreciate it.

[phillpower2]

That`s odd :unsure:

Operating System
Windows 10 Home 64-bit
Computer type: Desktop
[COLOR=rgb(226, 80, 65)]Installation Date: 2019-03-18 5:02:32 PM

No worries, have a good weekend (y)[/COLOR]

[Battlepants]

That’s very odd… could this mean that someone previously installed windows on the mobo before I bought it? Or maybe the ssd?