Computer Randomly Restarts (No BSOD)

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  • everways
    PCHF Member
    • Nov 2018
    • 19

    #31
    Originally posted by jmarket
    I’ll tag @phillpower2 but in the meantime, can you grab some logs?

    Please download the Sysnative BSOD Dump + System File Collection App - save to Documents folder.

    Run the app - Double-click on the downloaded EXE file
    Output = new folder created in Documents + a zipped version – SysnativeFileCollectionApp folder + SysnativeFileCollectionApp.zip.

    Please note that the app averages ~3 minutes to run on most systems; other systems - it my take as long as 10-15 minutes to run. Please be patient.

    Also note: The app auto-zips the SysnativeFileCollectionApp output folder. It is located in your Documents folder.
    Windows Explorer should open and highlight the zipped folder

    Please attach the SysnativeFileCollectionApp.zip to your post and await further instructions
    Here you go, thank you.

    Comment

    • jmarket
      PCHF Owner
      • Jan 2015
      • 7635

      #32
      For some reason your computer is not saving BSOD dump files.

      Please follow our BSOD prework and wait for another BSOD to appear, then rerun Sysnative and reupload a new archive

      Comment

      • jmarket
        PCHF Owner
        • Jan 2015
        • 7635

        #33
        Any updates for us @everways?

        Comment

        • everways
          PCHF Member
          • Nov 2018
          • 19

          #34
          Originally posted by jmarket
          Any updates for us @everways?
          Strangely, no. Everything’s been running perfectly since I sent my last post reporting the restarts. I don’t really want to waste this site’s expert’s time anymore, so is there anyway to sort of mark it as ‘Solved until otherwise proven’ ?

          Comment

          • veeg
            PCHF Director
            • Jul 2016
            • 8977

            #35
            Thanks for the update..

            Comment

            • jmarket
              PCHF Owner
              • Jan 2015
              • 7635

              #36
              There’s no time wasted We’re always here to help

              Do let me know if it changes and I’ll reopen your thread for you

              Comment

              • jmarket
                PCHF Owner
                • Jan 2015
                • 7635

                #37
                I’m re-opening this thread per everway’s PM to me.
                Unfortunately, the problem has returned, in full force. I’m probably going to have to take it in to a shop to get it looked at.
                As briefly as possible:
                I got a single restart yesterday after installing Unity, after reboot everything turned out fine, so I thought it might just have been a blip.
                Jumping to today, I boot up the PC, login and search Unity in the windows searchbar. Nothing comes up. Midway through going into program files, I get a restart. It restarts, and I begin logging in when it restarts again. Restarts continue to occur, without a BSOD, with less and less time after boot. My initial thought was that it was the RAM problem I had a few weeks back, but when I press the reset button to try trigger the ‘Diagnosing your PC’ routine, I get (my first for this issues duration) a BSOD. The BSOD Stop Code reads “Critical Process Died”. I now get this every single time I try boot, which triggers the Automatic Repair routine.

                I’ve tried every option on the repair screen. It won’t let me reset the machine, I can’t revert to a previous version of windows, and
                Code:
                sfc /scannow
                has no effect.
                The one last attempt I’m going to make is to boot from a USB ISO of windows, after sending this.
                A friend said it was a SSD issue, I haven’t tested anything along those lines yet. I did clean the RAM, which fixed my previous ‘can’t boot’ issue.
                If you know of this problem and have any idea what I could do, please could you advise me what steps I could take to fix this problem, although I’m fairly certain it’s hardware at this point.

                I’ll tag @phillpower2 to assist you since he’s been working with you on this

                Comment

                • everways
                  PCHF Member
                  • Nov 2018
                  • 19

                  #38
                  Originally posted by jmarket
                  I’m re-opening this thread per everway’s PM to me.

                  I’ll tag @phillpower2 to assist you since he’s been working with you on this
                  Thank you, I’ve been able to get windows back with a recovery ISO and encountered no problems in 3 hours of use. I think if the problem persists it’s either a hardware issue, which I think is the more likely option, or one of 4 apps since that’s all I have on the disk aside from a small photo album.
                  There’s a small hardware shop a few minutes drive from my home, so I’ll most likely take it there if removing the programs doesn’t fix anything. As per @phillpower2 's suggestion, I no longer have either Malwarebytes or Avast. I’ve looked at Bitdefender as a possible option, but if you think that Window’s Defender is sufficient, then I’ll leave it be. I believe auto-update is on, and now have an activated version of Windows. The one thing I can’t get rid of is Java, since I need it for a game. I’d like to thank anyone who’s put any thought into this issue, I actually learnt a fair bit about Windows during the time dealing with this. If anything, I’d like to request a few tips I could use to avoid any problems of this sort again, assuming it was some sort of problem from something that I did?

                  I guess sorry for the possible false alarm,
                  everways

                  Comment

                  • phillpower2
                    PCHF Administrator
                    • Sep 2016
                    • 15205

                    #39
                    Originally posted by everways
                    I guess sorry for the possible false alarm,
                    No problem, we are here to help if we can (y)
                    Originally posted by everways
                    If anything, I’d like to request a few tips I could use to avoid any problems of this sort again, assuming it was some sort of problem from something that I did?
                    Back up regular and create back ups of your back ups for your most important data and always create a new restore point before updating or installing any new software.

                    Comment

                    • everways
                      PCHF Member
                      • Nov 2018
                      • 19

                      #40
                      Originally posted by phillpower2
                      No problem, we are here to help if we can (y)

                      Back up regular and create back ups of your back ups for your most important data and always create a new restore point before updating or installing any new software.
                      Thank you, I’ll make sure to do that

                      Comment

                      • phillpower2
                        PCHF Administrator
                        • Sep 2016
                        • 15205

                        #41
                        You are welcome (y)

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