Computer Randomly Restarts (No BSOD)

[everways]

I’m not entirely sure which topic to post this under but crashes seems to be a half decent shot.

So I built this PC around 4 months ago now and it was working perfectly fine with no issues up until around 1-2 weeks ago when suddenly it just decides to restart while I’m using it.
At the time I was running Chrome, Discord, and a game. It booted up and I logged back in and nothing seems out of the ordinary, I opened back up my programs and continued as a I was for around 20 minutes when it decided to restart again. This time upon logging back in I ran an antivirus (or two) which came up without any issues. Since then a day hasn’t really passes without some number of restarts, ranging between 1 up to over 10 in the space of an hour.

Around a week ago the problem developed further. I booted it up and after 5 seconds it restarted, and continued to loop that for around 2 minutes. I googled the problem and it appeared to lie with the RAM. Following a site, I opened up the case and cleaned my 8GB RAM, reinserted it, and it ran smoothly for around 20 minutes when it decided to restart. Back to square 1.

I’ve had no serious problems like the one above since then, however the frequency of the restarts is increasing and is starting to hinder my use of the machine. Even while typing this post I’ve had around 5 restarts from when I started making my account until this sentence as I type it.

I should probably mention that I have a very low budget build, sitting around £650 in total.
I’ll list the ones I expect to come up:
GTX 1050
Intel i5-8400
8GB RAM

I’ve googled the problem many times and reasons I’ve seen in other posts and articles include viruses and overheating parts. I’ve checked viruses with Avast and Malwarebytes with no problems, and for temperature I was at one point looking at my monitor (CPUID HWMonitor) when it restarted which displayed normal temperatures (around the 20s-30s)
Another solution offered was to turn off Automatically Restart which was said to take me to a error message when the PC crashes. However I enabled this and the PC continues to restart without error messages. I’ve run the sfc /scannow command in command prompt, scanned for hardware issues which Win10 said it’d fixed around a week ago, and updated drivers. All went smoothly and the restarts still happen.

If anyone has any idea why this could be happening, please could they help. It’s worth noting this is my first build, and I doubt I did it flawlessly, which is most likely going to be the issue, however it’s taken 4 months to start having problems which is what’s confusing me.

Thank you,
everways

[veeg]

Hellol

Please post those logs from your event viewer..

jmarket @phillpower2

[jmarket]

Hi @everways and welcome to PCHF

Please post the following for me please

Please download MiniToolBox and save it to your desktop. Run the program by right clicking on it and selecting Run as administrator. When the program opens select the following boxes:

Flush DNS
Report IE Proxy Settings
Reset IE Proxy Settings
Report FF Proxy Settings
Reset FF Proxy Settings
List content of Hosts
List IP Configuration
List Winsock Entries
List last 10 Event Viewer Errors
List Installed Programs
List Devices (Only Problems)
List Users, Partitions and Memory size

Please post the log in your next reply

Please go HERE and download the portable version of Speccy. Save it to somewhere you can find, locate the file and as it comes as a Zip file use your favorite unzip application to decompress it. Open the newly created folder and double left click Speccy.exe if you have a 32 bit system or Speccy64.exe if yours is 64bit. If you are not sure what your system is click HERE.

[IMG alt="ZcY4ssaWkb3BvAAUm21-sEMakV5lKqLsT99M6i2YO1hhf6XlCwJkosekS8CRpzT4D_t-AYizPFVh7TFm7SmzLhMALb6OdA_Un0--vpw4LDZfYtyLNrTHDMRQwRz0hUrM0EDu6YhQT3Mf1gVK6bJOlb HqdMovC4zJlM2XtLLnxqPOK5y_LUWMbap6pK7rVWm1zjm45SW3 UfruY8Ype0PEjevPRez8dQ_iKpttIaQlM7VeRYyBD3NxDJU2DU 1OTJEr6FXuB0rdbeC48UNxV3tKld2Bybaj50pNLbpLIugU9evV rJWhISN4VInH6-jctxaLXOEDrW4I_0hLXCoqaolAPcKMgwBRm_FlR3V1SHbxrQ-FlVLyrLrPg0xF62AKARhVGvQ-MMQwHnQxI7FaNXcD85hP1VHHWD-TSAc2eUAUM8fL-sgsZzM0hNeAy_bat-Q_VmliLAi4D4OBMszC5z_o1NwkFEWpTCJm3W9-PQMCrZEGICfOcuLN8bAC8-GW4mHn_OuCmuO3bFf1A5jSc2-iGgSAogmbruqcq3Xav0X7tI-aBoRiqbA-Jpd1GOOPChl1wIRp-awdq9FB2kgP87w3xlS2vDI2wZSCndcGhlLuLQO1dooV5YwvQ3o QZMzmyfQSJVK0zNEcMZ2rNWhQih8CxQOhNgCob9E=w726-h395-no" width="690px" height="375px"]https://lh3.googleusercontent.com/ZcY4ssaWkb3BvAAUm21-sEMakV5lKqLsT99M6i2YO1hhf6XlCwJkosekS8CRpzT4D_t-AYizPFVh7TFm7SmzLhMALb6OdA_Un0--vpw4LDZfYtyLNrTHDMRQwRz0hUrM0EDu6YhQT3Mf1gVK6bJOlb HqdMovC4zJlM2XtLLnxqPOK5y_LUWMbap6pK7rVWm1zjm45SW3 UfruY8Ype0PEjevPRez8dQ_iKpttIaQlM7VeRYyBD3NxDJU2DU 1OTJEr6FXuB0rdbeC48UNxV3tKld2Bybaj50pNLbpLIugU9evV rJWhISN4VInH6-jctxaLXOEDrW4I_0hLXCoqaolAPcKMgwBRm_FlR3V1SHbxrQ-FlVLyrLrPg0xF62AKARhVGvQ-MMQwHnQxI7FaNXcD85hP1VHHWD-TSAc2eUAUM8fL-sgsZzM0hNeAy_bat-Q_VmliLAi4D4OBMszC5z_o1NwkFEWpTCJm3W9-PQMCrZEGICfOcuLN8bAC8-GW4mHn_OuCmuO3bFf1A5jSc2-iGgSAogmbruqcq3Xav0X7tI-aBoRiqbA-Jpd1GOOPChl1wIRp-awdq9FB2kgP87w3xlS2vDI2wZSCndcGhlLuLQO1dooV5YwvQ3o QZMzmyfQSJVK0zNEcMZ2rNWhQih8CxQOhNgCob9E=w726-h395-no[/IMG]

Speccy will open and after a short wait will display a summary of your system specs.
[ul]
[li]Click on the file menu.[/li][li]Then click Publish snapshot.[/li][/ul]
[IMG alt="E_U_RjMi_u9BGprKHACPKc2WT1aHfArsDguOjRo4qnskM tgXrrgjVB3xTErPz1ylVG8KtS6FSa8Mml5Ll0kzC6sAVQgTqC3 hUwKPAUgGm5NKI_xmgGp_OlGMroUwQJJrG6iff8Lj=w2400" width="676px" height="500px"]https://lh3.googleusercontent.com/E_U_RjMi_u9BGprKHACPKc2WT1aHfArsDguOjRo4qnskMtgXrr gjVB3xTErPz1ylVG8KtS6FSa8Mml5Ll0kzC6sAVQgTqC3hUwKP AUgGm5NKI_xmgGp_OlGMroUwQJJrG6iff8Lj=w2400[/IMG]

A dialogue box will ask you to confirm, select yes.
[IMG alt="3pUfoUJBAClZ5Al2RuZ3lVKoWJXPg60ZqURNggRETQEQJ F889G5_-FXgHsn18U83LNNqeu5wMxSgnDonYamyA77rOViC4zw18eqb_GA 9rv7Hcv86AWEM7QJ0eBbmvdWoIdxQ8-zL=w2400" width="560px" height="202px"]https://lh3.googleusercontent.com/3pUfoUJBAClZ5Al2RuZ3lVKoWJXPg60ZqURNggRETQEQJF889G 5_-FXgHsn18U83LNNqeu5wMxSgnDonYamyA77rOViC4zw18eqb_GA 9rv7Hcv86AWEM7QJ0eBbmvdWoIdxQ8-zL=w2400[/IMG]

Another dialogue box will open
[ul][li]Click Copy to Clipboard.[/li][li]Then click Close.[/ul][/li]
[IMG alt="7pzV1O_juVFxiJiUP_NVrdBswZ6N0KO3PcgPEUfauglo2 q5YT8E7uCZMRsnHE742GZB8oMy-h-Mt30TX0S-kkZvRYmgUp0gbJFrnqYtB8BDwVeQB76Rdzltk0mg3H_Wpnaijh Knd=w2400" width="520px" height="132px"]https://lh3.googleusercontent.com/7pzV1O_juVFxiJiUP_NVrdBswZ6N0KO3PcgPEUfauglo2q5YT8 E7uCZMRsnHE742GZB8oMy-h-Mt30TX0S-kkZvRYmgUp0gbJFrnqYtB8BDwVeQB76Rdzltk0mg3H_Wpnaijh Knd=w2400[/IMG]

Now that your link has been copied please paste it into your next post. It should look something like the example below

http://speccy.piriform.com/results/6waAHapcLrZIVPakgxXXXXXXX

BTW: once you have finished with speccy and no longer want it removing it is easy because it is a portable app with no install. Simply delete the downloaded file and folder you created when you decompressed it. Gone:thumbsup:

[everways]

Thanks for both getting back to me on this. After it began restarting very frequently yesterday, I eventually got frustrated and reset the PC, which appears to have fixed it. I’ll keep this thread open, should it start happening again.

[veeg]

OK i will pend your thread for a week..

[everways]

Hi @everways and welcome to PCHF

Please post the following for me please

Please download MiniToolBox and save it to your desktop. Run the program by right clicking on it and selecting Run as administrator. When the program opens select the following boxes:

Flush DNS
Report IE Proxy Settings
Reset IE Proxy Settings
Report FF Proxy Settings
Reset FF Proxy Settings
List content of Hosts
List IP Configuration
List Winsock Entries
List last 10 Event Viewer Errors
List Installed Programs
List Devices (Only Problems)
List Users, Partitions and Memory size

Please post the log in your next reply

Please go HERE and download the portable version of Speccy. Save it to somewhere you can find, locate the file and as it comes as a Zip file use your favorite unzip application to decompress it. Open the newly created folder and double left click Speccy.exe if you have a 32 bit system or Speccy64.exe if yours is 64bit. If you are not sure what your system is click HERE.

https://lh3.googleusercontent.com/Zc...E=w726-h395-no

Speccy will open and after a short wait will display a summary of your system specs.
[ul]
[li]Click on the file menu.[/li][li]Then click Publish snapshot.[/li][/ul]
https://lh3.googleusercontent.com/E_...G6iff8Lj=w2400

A dialogue box will ask you to confirm, select yes.

https://lh3.googleusercontent.com/3p...IdxQ8-zL=w2400

Another dialogue box will open
[ul]
[li]Click Copy to Clipboard.[/li][li]Then click Close.[/li][/ul]

https://lh3.googleusercontent.com/7p...naijhKnd=w2400

Now that your link has been copied please paste it into your next post. It should look something like the example below

http://speccy.piriform.com/results/6waAHapcLrZIVPakgxXXXXXXX

BTW: once you have finished with speccy and no longer want it removing it is easy because it is a portable app with no install. Simply delete the downloaded file and folder you created when you decompressed it. Gone:thumbsup:

Alright the problem has started again and I followed your instructions above.
Here is the Speccy:

http://speccy.piriform.com/results/uI4TYvm4dsWYPo1ausJxFOM

and the MTB is attached

Thanks for your help

(EDIT: I should add it worked for a full day and a half after the reset with absolutely no problems)

[phillpower2]

Hello everways,

There appears to be a problem with your Windows 10 activation;

Error: (11/29/2018 01:15:24 PM) (Source: Software Protection Platform Service) (User: )
Description: License Activation (slui.exe) failed with the following error code:
hr=0x803F7001

Can I ask from where you obtained the Windows 10 media and product key.

[Rustys]

What is the power supply Age and Make and Model and Wattage?

[everways]

Hello everways,

There appears to be a problem with your Windows 10 activation;

Error: (11/29/2018 01:15:24 PM) (Source: Software Protection Platform Service) (User: )
Description: License Activation (slui.exe) failed with the following error code:
hr=0x803F7001

Can I ask from where you obtained the Windows 10 media and product key.

I don’t (yet) actually own windows, so it’s not technically activated
And I downloaded the OS from the windows website and created a boot usb

[everways]

What is the power supply Age and Make and Model and Wattage?

I bought the power supply around August this year.
It’s EVGA
I’m unsure of the model sorry
It’s 400W

[phillpower2]

I don’t (yet) actually own windows, so it’s not technically activated
And I downloaded the OS from the windows website and created a boot usb

You need to purchase a licence key for Windows 10 asap, three important reasons for this. 1: We cannot help anybody that does not have a legitimate product key for any of their software, at the moment we have no way of knowing if you are using a legitimate or a cracked version of Windows. 2: The License Activation (slui.exe) failed error that you are getting is known to cause instability, this instability could be the result of something conflicting, read the one page thread here someone with a very similar if not the same problem. 3: You need to keep Windows fully up to date or you are putting yourself at risk of malware attack, your Speccy report shows that Windows is already out of date which really isn’t a good idea.

Regarding the other errors we can see;

Can I ask why you have Java on the computer, it has long been one of the most commonly exploited programs and should only be used if for a specific reason, if it must be used then you should always ensure that you have the latest version and finally, get rid of it if you don’t actually need it.

You are running Avast free when you do not actually need it and I would strongly suggest that you get rid of it using the info at the link that I have provided, full explanation below

Windows 8, 8.1 and 10 come with an improved Windows Defender, it offers the same real-time anti-virus/anti-malware protection as Microsoft Security Essentials. Windows Defender also shares the same malware signature definitions as Microsoft Security Essentials, and Forefront Endpoint Protection. Technically, Microsoft Security Essentials has not been renamed Windows Defender, or combined with it in Windows 8, 8.1 and 10.

Having more than one AV installed on your computer is bad, it will slow down the computer, cause internet connection problems and leave you with no AV protection at all if they cancel each other out as they fight for resources.

If any AV product that you have is a paid for version you should always make sure that you have a copy of the product key kept somewhere safe just in case you ever wish to reinstall it.

Avast clean removal info here

[everways]

You need to purchase a licence key for Windows 10 asap, three important reasons for this. 1: We cannot help anybody that does not have a legitimate product key for any of their software, at the moment we have no way of knowing if you are using a legitimate or a cracked version of Windows. 2: The License Activation (slui.exe) failed error that you are getting is known to cause instability, this instability could be the result of something conflicting, read the one page thread here someone with a very similar if not the same problem. 3: You need to keep Windows fully up to date or you are putting yourself at risk of malware attack, your Speccy report shows that Windows is already out of date which really isn’t a good idea.

Regarding the other errors we can see;

Can I ask why you have Java on the computer, it has long been one of the most commonly exploited programs and should only be used if for a specific reason, if it must be used then you should always ensure that you have the latest version and finally, get rid of it if you don’t actually need it.

You are running Avast free when you do not actually need it and I would strongly suggest that you get rid of it using the info at the link that I have provided, full explanation below

Windows 8, 8.1 and 10 come with an improved Windows Defender, it offers the same real-time anti-virus/anti-malware protection as Microsoft Security Essentials. Windows Defender also shares the same malware signature definitions as Microsoft Security Essentials, and Forefront Endpoint Protection. Technically, Microsoft Security Essentials has not been renamed Windows Defender, or combined with it in Windows 8, 8.1 and 10.

Having more than one AV installed on your computer is bad, it will slow down the computer, cause internet connection problems and leave you with no AV protection at all if they cancel each other out as they fight for resources.

If any AV product that you have is a paid for version you should always make sure that you have a copy of the product key kept somewhere safe just in case you ever wish to reinstall it.

Avast clean removal info here

Thanks for all the help. I do intend to purchase windows soon, to be honest I forgot… As for the outdated version, I’m confused as to why that is, I get windows updates every 2-5 weeks and don’t see why it’s not on latest version.
Java is needed to run Minecraft, which I still play despite the community average being half my age

As for Avast and Malwarebytes, I’m a bit reluctant to uninstall them since I’ve caught malicious web content and downloads with them and had no warnings from Defender. I’m assuming the explanation would be that they’re overriding Defender? If you can confirm that Defender will block everything they do, I’ll happily uninstall.

Once again, thank you, I’ll try get on fixing the issues you’ve mentioned.

[phillpower2]

As for the outdated version, I’m confused as to why that is, I get windows updates every 2-5 weeks and don’t see why it’s not on latest version.

This OS is shown to have been installed on 27/11/2018 and to have only been updated once on the same date when two updates were installed, possibly because Windows AutoUpdate is not enabled.

Operating System
Windows 10 Home 64-bit
Computer type: Desktop
[COLOR=rgb(226, 80, 65)]Installation Date: 27/11/2018 14:40:15
Windows Security Center
User Account Control (UAC): Enabled
Notify level: 2 - Default
Firewall: Enabled
[COLOR=rgb(226, 80, 65)]Windows Update
AutoUpdate: Not configured

As for Avast and Malwarebytes, I’m a bit reluctant to uninstall them since I’ve caught malicious web content and downloads with them and had no warnings from Defender.

Which proves the point of which was being made;

Having more than one AV installed on your computer is bad, it will slow down the computer, cause internet connection problems [COLOR=rgb(226, 80, 65)]and leave you with no AV protection at all if they cancel each other out as they fight for resources.
[/COLOR]

[COLOR=rgb(226, 80, 65)]
It was only recommended that you uninstall Avast and by using the Avast clean removal info here do this then get Windows fully up to date, test then run Speccy again and post the updated Speccy url.[/color][/COLOR][/COLOR]

[everways]

This OS is shown to have been installed on 27/11/2018 and to have only been updated once on the same date when two updates were installed, possibly because Windows AutoUpdate is not enabled.

Operating System
Windows 10 Home 64-bit
Computer type: Desktop
[COLOR=rgb(226, 80, 65)]Installation Date: 27/11/2018 14:40:15
Windows Security Center
User Account Control (UAC): Enabled
Notify level: 2 - Default
Firewall: Enabled
[COLOR=rgb(226, 80, 65)]Windows Update
AutoUpdate: Not configured

Which proves the point of which was being made;

It was only recommended that you uninstall Avast and by using the Avast clean removal info here do this then get Windows fully up to date, test then run Speccy again and post the updated Speccy url.
[/COLOR][/COLOR]

[COLOR=rgb(226, 80, 65)][COLOR=rgb(226, 80, 65)]
I’ll look into the autoupdate.
Also, I apologise, I wasn’t clear as to what I meant. When I said ‘caught’ I meant ‘stopped’ or ‘blocked’, that was terrible word choice, sorry.[/color][/color]

[phillpower2]

Understood, we must wait on the updated Speccy url for now.