Poor VR performance

[phillpower2]

Reason why it was important that we had the Speccy url;
Windows Defender
[COLOR=rgb(184, 49, 47)]Windows Defender: Enabled
Firewall
[COLOR=rgb(184, 49, 47)]Firewall: Enabled
Display Name: Norton 360 for Gamers
Antivirus
[COLOR=rgb(184, 49, 47)]Windows Defender
Antivirus: Enabled
Virus Signature Database: Up to date
[COLOR=rgb(184, 49, 47)]Norton 360 for Gamers
Antivirus: Enabled
Virus Signature Database: Up to date
Power Profile
[COLOR=rgb(184, 49, 47)]Active power scheme: High performance

Speccy is telling us that you have not correctly achieved either of the two suggestion that were made in my reply #10.

The Windows Power Plan we know with 100% certainty has not been set to Balanced as was advised but the Norton you may well have tried but been unsuccessful, this unfortunately is what happens with invasive software and to make matters worse both Norton and Defender are both running and so are their Firewalls.

Mostly everything is fine, my computer runs perfectly normal until I open the game.

Which would normally suggest that it is the game that is the issue and something that helpers can do zero about, that said, I suspect that this may be a VR issue between the game and the VR headset but you really need to get rid of that Norton crap and change the Power Plan to Balanced before doing anything else, we are at a stop here until those two known problematic things are sorted.[/COLOR][/COLOR][/COLOR][/COLOR][/COLOR]

[Killmefast420]

Norton still showing up certainly is strange, but I set the power plan to high performance so I could run Tarkov effectively. Here’s a new speccy url.

https://speccy.piriform.com/results/UqWZOEmYwaQCk0Uw341Ylbo

Yeah Norton is still there but I’m not sure what I can do about that. I tried looking for it in my apps, task manager, firewall settings, control panel, and I couldn’t find anything about it.

[Bruce]

How did you try to remove Norton’s - from the removal tool supplied in post #10 or from Programs & Features and the normal uninstall process?

[Killmefast420]

I used the removal tool that was supplied, and made sure to not reinstall

[phillpower2]

Post a new MTB fo us, if Norton shows up there we will have to get rid of it another way.

The headset I’m using is a Razer Kraken Ultimate. As for the drivers, I haven’t exactly changed my peripherals since I built this pc.

Just a thought, do you recall having ever having installed drivers specific to this hardware, same for any firmware updates for the headset.

[Killmefast420]

here’s the mtb
as for the drivers, as much as I looked on the razer website I couldn’t find driver downloads for it. I assume one of the razer apps handles it.

[phillpower2]

The Intel Driver & Support Assistant is causing you issues, suggest that you uninstall it, How to Uninstall the Intel® Driver & Support Assistant (Intel® DSA)

No signs of Norton but Windows Defender is having issues, did you stop the last Defender scan.

If any traces of Norton are hanging around Windows Defender will have issues.

Razer Kraken Ultimate | RZ04-03180 Support & FAQs

[Killmefast420]

I don’t think I stopped the last one, also I couldn’t find any trace of the drivers on that website, I looked on the same page beforehand. I took care of the intel thing though.

[phillpower2]

I don’t think I stopped the last one

So have you been stopping them in the past, the errors are persistent.

The Razer software is a roll-up and you need to get rid of the old before you install the new, don`t do this until we have gotten to the bottom of the Windows Defender problem, the Razer software that you require is How to re-install the New Razer Synapse, Synapse 3 & 2.0 on Windows but as said hold off on this for now, we want to start with a clean slate.

[Killmefast420]

I never had a windows defender scan, Norton took care of it all. also I already have Razer Synapse 3

[phillpower2]

What can``r speak can`t lie;
[HEADING=1]Windows Defender:[/HEADING]
[COLOR=rgb(184, 49, 47)]Date: 2024-02-10 18:50:54
Description:
[COLOR=rgb(184, 49, 47)]Microsoft Defender Antivirus scan has been stopped before completion.
Scan Type: Antimalware
Scan Parameters: Quick Scan

Date: 2024-02-09 17:33:52
Description:
Microsoft Defender Antivirus scan has been stopped before completion.
Scan Type: Antimalware
Scan Parameters: Quick Scan

Date: 2024-02-07 20:30:13
Description:
Microsoft Defender Antivirus scan has been stopped before completion.
Scan Type: Antimalware
Scan Parameters: Quick Scan

Date: 2024-02-06 18:17:06
Description:
Microsoft Defender Antivirus scan has been stopped before completion.
Scan Type: Antimalware
Scan Parameters: Quick Scan

Date: 2024-02-05 23:17:37
Description:
Microsoft Defender Antivirus scan has been stopped before completion.
Scan Type: Antimalware
Scan Parameters: Quick Scan
Event[0]

Date: 2023-12-29 00:41:12
Description:
Microsoft Defender Antivirus has encountered an error trying to update security intelligence.
New security intelligence Version:
Previous security intelligence Version: 1.321.69.0
Update Source: Microsoft Update Server
Security intelligence Type: AntiVirus
Update Type: Full
Current Engine Version:
Previous Engine Version: 1.1.17300.4
Error code: 0x80070102
Error description: The wait operation timed out.

[COLOR=rgb(184, 49, 47)]Date: 2023-12-29 00:41:12
Description:
[COLOR=rgb(184, 49, 47)]Microsoft Defender Antivirus has encountered an error trying to update security intelligence.
New security intelligence Version:
Previous security intelligence Version: 1.321.69.0
Update Source: Microsoft Update Server
Security intelligence Type: AntiVirus
Update Type: Full
Current Engine Version:
Previous Engine Version: 1.1.17300.4
Error code: 0x80070102
Error description: The wait operation timed out.

Windows Defender errors date back to December 2023 and up until the date of this log so Defender has been running and somehow it has been being stopped.
by Farbar Version: 13-05-2022
Ran by Jm252 (administrator) on 10-02-2024 at 21:49:24
Running from “C:\Users\Jm252\Downloads”
Microsoft Windows 11 Pro (X64)
Model: MS-7D96 Manufacturer: Micro-Star International Co., Ltd.
Boot Mode: Normal

---

========================= Event log errors: ===============================
[HEADING=1]Application errors:[/HEADING]
Error: (02/08/2024 04:28:42 PM) (Source: OVRServiceLauncher) (EventID: 0) (User: )
Description: Event-ID 0

Error: (02/08/2024 04:17:40 PM) (Source: OVRServiceLauncher) (EventID: 0) (User: )
Description: Event-ID 0

Error: (02/07/2024 10:19:23 PM) (Source: Application Error) (EventID: 1000) (User: EEBYDEEBYCOMPUT)
Description: Faulting application name: vrmonitor.exe, version: 2.3.5.0, time stamp: 0x65baf12d
Faulting module name: ucrtbase.dll, version: 10.0.22621.2506, time stamp: 0x097c794c
Exception code: 0xc0000409
Fault offset: 0x000000000007f61e
Faulting process id: 0x0x9f04
Faulting application start time: 0x0x1da5a3431e9b530
Faulting application path: C:\Program Files (x86)\Steam\steamapps\common\SteamVR\bin\win64\vrm onitor.exe
Faulting module path: C:\Windows\System32\ucrtbase.dll
Report Id: 9305dac8-e1ad-4269-8eed-93e7d4bd9fd6
Faulting package full name:
Faulting package-relative application ID:

Error: (02/07/2024 10:19:16 PM) (Source: Application Error) (EventID: 1000) (User: EEBYDEEBYCOMPUT)
Description: Faulting application name: vrserver.exe, version: 2.3.5.0, time stamp: 0x65baf10b
Faulting module name: ucrtbase.dll, version: 10.0.22621.2506, time stamp: 0x097c794c
Exception code: 0xc0000409
Fault offset: 0x000000000007f61e
Faulting process id: 0x0x9f1c
Faulting application start time: 0x0x1da5a34327ae9ab
Faulting application path: C:\Program Files (x86)\Steam\steamapps\common\SteamVR\bin\win64\vrs erver.exe
Faulting module path: C:\Windows\System32\ucrtbase.dll
Report Id: 88b838ac-3b96-4d62-8d12-3bb8aa97b068
Faulting package full name:
Faulting package-relative application ID:

Error: (02/05/2024 04:37:44 PM) (Source: Application Hang) (EventID: 1002) (User: NT AUTHORITY)
Description: The program dllhost.exe version 10.0.22621.1 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.

Error: (02/04/2024 02:03:04 PM) (Source: Application Error) (EventID: 1000) (User: EEBYDEEBYCOMPUT)
Description: Faulting application name: vrdashboard.exe, version: 2.2.3.0, time stamp: 0x6584b74d
Faulting module name: ucrtbase.dll, version: 10.0.22621.2506, time stamp: 0x097c794c
Exception code: 0xc0000409
Fault offset: 0x000000000007f61e
Faulting process id: 0x0x8c40
Faulting application start time: 0x0x1da579420c93b62
Faulting application path: C:\Program Files (x86)\Steam\steamapps\common\SteamVR\bin\win64\vrd ashboard.exe
Faulting module path: C:\Windows\System32\ucrtbase.dll
Report Id: 120e69ea-4e8b-472a-921e-541d3ff1d5b0
Faulting package full name:
Faulting package-relative application ID:

Error: (02/04/2024 11:39:36 AM) (Source: Application Error) (EventID: 1000) (User: NT AUTHORITY)
Description: Faulting application name: GameManagerService3.exe, version: 3.5.0.370, time stamp: 0x622f7973
Faulting module name: KERNELBASE.dll, version: 10.0.22621.2861, time stamp: 0x9e57f18c
Exception code: 0xe0434352
Fault offset: 0x00149392
Faulting process id: 0x0x15dc
Faulting application start time: 0x0x1da577f3dbd190f
Faulting application path: C:\Program Files (x86)\Razer\Razer Services\GMS3\GameManagerService3.exe
Faulting module path: C:\Windows\System32\KERNELBASE.dll
Report Id: d2e605f7-dcd5-4483-89e2-e4c2988c317d
Faulting package full name:
Faulting package-relative application ID:

Error: (02/04/2024 11:31:36 AM) (Source: OVRServiceLauncher) (EventID: 0) (User: )
Description: Event-ID 0

Error: (02/04/2024 11:31:06 AM) (Source: Application Error) (EventID: 1000) (User: NT AUTHORITY)
Description: Faulting application name: GameManagerService3.exe, version: 3.5.0.370, time stamp: 0x622f7973
Faulting module name: KERNELBASE.dll, version: 10.0.22621.2861, time stamp: 0x9e57f18c
Exception code: 0xe0434352
Fault offset: 0x00149392
Faulting process id: 0x0x4364
Faulting application start time: 0x0x1da5607c714937b
Faulting application path: C:\Program Files (x86)\Razer\Razer Services\GMS3\GameManagerService3.exe
Faulting module path: C:\Windows\System32\KERNELBASE.dll
Report Id: 79fe6913-83fb-4064-bdd8-78e12e95ef16
Faulting package full name:
Faulting package-relative application ID:

Error: (02/03/2024 08:32:18 PM) (Source: OVRServiceLauncher) (EventID: 0) (User: )
Description: Event-ID 0

The above shows that the Razer and Steam software both have issues and the first thing that you do when you have problems with programs is uninstall and then reinstall them, this unless you have the luxury of any program having a Repair tool which most don’t.

Your computer to do with as you see fit and for our part we have made recommendations and it is now up to you.[/COLOR][/COLOR][/COLOR][/COLOR]

[Killmefast420]

Fascinating…I’ll try to uninstall and reinstall Razer Synapse and Steamvr then, I’ll keep you posted

[phillpower2]

(y)

When you are ready can you post a new Speccy url and MTB log for us. if we can still see Norton we will have to eradicate it another way,

Just a thought, can you check your browser plug-ins/extensions to see if Norton is also hiding in there.

[Killmefast420]

Unfortunately that didn’t help, I took a couple mtbs, one while it’s running and one while it isn’t, in case you might be able to deduce something from them. Also I checked my extensions on both browsers, no sight of it.

You can probably guess which is which

[phillpower2]

Can we have the requested Speccy url as well please.