Computer having repeated crashes when gaming

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  • Talifax_42
    PCHF Member
    • Apr 2022
    • 1

    #1

    Computer having repeated crashes when gaming

    Hello, thanks for the help in advance

    CPU - Ryzen 9 5900X
    GPU - NVIDIA 1080
    Drivers - newest Geforce

    I’m having pretty consistent crashes playing games. I believe it MIGHT be related to DirectX 11, as games like Final Fantasy 14 and DCS crash constantly, but not games like Rainbow Six Siege when running under Vulkan. Since the crashes started, I’ve replaced my CPU, PSU, done RAM tests that came clean, and have replaced my cooling system / added more airflow. I have also reset windows entirely (Including formatted partitions) and upgraded to Win 11. I have also opened my graphics card and replaced the thermal paste. Nothing has fixed the crashing.

    When I crash, my displays both go dark and I hear the Windows disconnected/reconnected device sounds. Then my displays turn back on and half the time my PC hangs (i.e. I can move my mouse but no program opens, computer is frozen) When I don’t hang most games give me a DirectX error. This has happened before and after all things done above, including wiping of all hard drive partitions and a fresh windows install.

    If you need me to run tests or give logs, link me on how to do so and I will provide said logs.

    I do have some logs I can attach here. I went to the NVIDIA forums first and someone told me to try DDU and installing an earlier version of the drivers, I did. They told me to run HSWinfo with 3DMark Firestrike running to get logs, I did. I have not heard back though. If needed I can provide those logs, I can also provide logs from Heaven 4 benchmark as that consistently reproduces the exact crash.

    Thank you!



    This has all the logs.
  • Malnutrition
    PCHF Moderator
    • Jul 2016
    • 7041

    #2


    Hello, these two logs will allow others to assist you better. Hardware is not my thing, these logs will help this thread move along faster tho.

    Speccy Scan.
    [ul]
    [li]Please go here and download Speccy.[/li][li]Install and run the program.[/li][li]Upon Completion:[/li][li]Hit File[/li][li]Publish Snap Shot[/li][li]A link will appear, post that link.[/li][/ul]


    Step 2: Get System Info Log.

    Include in your next reply a Get System Info log.
    Save it to your desktop when complete.
    Once you have the file on your desktop, then upload it here.
    Copy the URL after your report is loaded.
    Then send us the link.

    Comment

    • Bruce
      PCHF Member
      • Oct 2017
      • 10697

      #3
      @Talifax 42 - any update?

      Comment

      • phillpower2
        PCHF Administrator
        • Sep 2016
        • 15205

        #4
        Thread closed due to lack of any feedback from the OP.

        Comment

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