PC shuts down (seemingly) randomly

[howl]

Hello
What happens is that whenever I play a game, (Overwatch, CSGO, Minecraft, Valorant, Vagante (an Indie Game), Valheim, Destiny 2) my PC shuts down seemingly at random occassions, like for example during the main menu after I’ve played a game of Overwatch. It is strange because I can run almost all games on decent FPS (120+), yet it happens once or twice a week. I’ve checked multiple times if it’s not due to computer overheating, which has proven to not be the case.

My specs:
INTEL CORE i5 - 9400F 2,9 GHz
GIGABYTE pb500, 500W 80+
NVIDIA GTX 1660
HyperX 8 GB 3200 MHz x2
Motherboard MSI B360M Bazooka
(let me know if I had missed anything in the specs)

[phillpower2]

Hello howl,

Couple of things for you to do for us if you will;

Download then run Speccy (free) and post the resultant url for us, details here, this will provide us with information about your computer hardware + any software that you have installed that may explain the present issue/s.

To publish a Speccy profile to the Web:

In Speccy, click File, and then click Publish Snapshot.

In the Publish Snapshot dialog box, click Yes to enable Speccy to proceed.

Speccy publishes the profile and displays a second Publish Snapshot. You can open the URL in your default browser, copy it to the clipboard, or close the dialog box.

Download MiniToolBox and save the file to the Desktop.

Close the browser and run the tool, check the following options;

List last 10 Event Viewer Errors
List Installed Programs
List Devices (Only Problems)
List Users, Partitions and Memory size

Click on Go.

Post the resulting log in your next reply for us.

[howl]

The Speccy result: http://speccy.piriform.com/results/b...4vtKPUc6YdbthA

-=x=-

MiniToolBox Log (in the attached files) (there are some passages that are in either czech language or slovak, but it isn’t a lot)

Thank you

[phillpower2]

For future reference, before running the MTB tool you can choose the required language, if we need a fresh log can you do this for us as we may miss something otherwise.

Some strange goings on there with some of the drivers that have been installed, did you happen to notice the dates of the following two;

Hotfixes
Installed
20. 2. 2021 INTEL - System - 10.1.14.8
INTEL System driver update released in [COLOR=rgb(226, 80, 65)]July 1968
19. 2. 2021 INTEL - System - 10.1.16.7
INTEL System driver update released in [COLOR=rgb(226, 80, 65)]July 1968
19. 2. 2021 A-Volute - SoftwareComponent - 3.2.2.0

Your two main problems appear to be with the Realtek audio drivers and Avast.

Before we go any further, do you have any non legit/cracked/pirated software on your computer.[/COLOR][/COLOR]

[howl]

No, I don’t pirate any software whatsoever. This is a pre-built PC from trustworthy company that has nice reputation so I don’t think there is a pirate software .

I did have Avast antivirus purchased for 2 subsequent years, but currently I have the free version

[phillpower2]

Had to ask as you have so much stuff installed and non legit software is one sure fire way of causing yourself issues.

Will come to Avast next and address the Realtek audio drivers issue first.

Create a new folder on the desktop, name it Realtek audio drivers.
Download and save to the folder the latest Realtek audio drivers from here
Create a new system restore point then uninstall the present Realtek audio drivers.
Restart the computer in Safe Mode only (No Networking).
Install the new audio drivers that you saved to the folder on your desktop.
Restart the computer, test then post back with an update for us.

Avast is no longer widely recommended by any forum as it has become a monster, it foists all sorts of stuff on folk without them knowing and causes various problems by installing browser plug ins that cause conflicts etc, it can also be a nightmare to uninstall as it leaves traces here there and everywhere if you are not careful, you don`t need any third party AV or Firewall as Windows own Defender and Firewall are more than up to the task of protecting your computer.

You can uninstall Avast in the Control Panel but should you have any problems see Avast clean removal info here [COLOR=rgb(226, 80, 65)]Please create a new system restore point first.[/COLOR]

[howl]

Hello, thanks for response.
I reinstalled the drivers, but now I cannot find them in Device Manager. The sound isn’t functioning either

[phillpower2]

Did you follow all of the exact steps as post in my reply #6.

Where in the Device Manager are you checking and have you restarted the computer since installing the new drivers.

[howl]

right, I did follow them… I can see Realtek Driver in Device Manager now, but still no sound.

[howl]

I re-did the entire process again
The sound now works perfectly fine

[phillpower2]

Great (y)

Can you post a new Speccy url or MTB log for us so we can check to make sure that all traces of Avast have gone.

[howl]

http://speccy.piriform.com/results/wJrBEt6Xk6D8hoO3fjbDbkT

[phillpower2]

Avast is still showing in Speccy so if not done already use the proper removal tool, no rush on my behalf as I am going offline now as I have an early start.

should you have any problems see Avast clean removal info here [COLOR=rgb(226, 80, 65)]Please create a new system restore point first.
[/COLOR]

[COLOR=rgb(226, 80, 65)][/color]

[phillpower2]

Any update for us howl?

[howl]

hey, I seem to not be able to get rid of avast, even though it no longer shows up as something that is installed, it is still present in the speccy log. I tried to uninstall it multiple times