PC Games Crashing

[Spox5]

Can I ask where the drivers came from for the GPU.

I’ll try to get more space on the SSD with Windows on it. I got the drives for the GPU from the AMD website.

[Spox5]

Data only storage devices should not be allowed to get any lower than 10% of free storage space of the full capacity of the drive/partition on the drive.

I got more space and I’m still crashing, probably still good to do, but don’t think it’s the problem.

[phillpower2]

The reason why I asked about from where you got the drivers is because Speccy shows that Windows has installed drivers for your video card + you have AMD driver updater in your list of scheduled updates, neither are a good thing, see my canned explanation as to why below.

It may take you some time but I suggest that you create a new system restore point, remove all AMD software from the computer using DDU, then starting with any drivers that you remember to have been stable install just the basic drivers for the card and test, if this does not help any we will help you to properly test your RAM.

NB: In case you are not already aware, Windows 10 updates are renowned for messing up peoples graphics, see some people like sanjaymachchhar at the Microsoft forums still wondering why the … that only required re-installing a fresh copy of the graphics driver.

AMDLinkUpdate

2019-08-04 Advanced Micro Devices, Inc. driver update for AMD Radeon ™ R9 Fury Series
This driver was provided by Advanced Micro Devices, Inc. for
support of AMD Radeon R9 Fury Series
2019-08-04 Advanced Micro Devices - MEDIA - 11/16/2017 12:00:00 AM - 10.0.1.6
Advanced Micro Devices MEDIA driver update released in November
2017
[COLOR=rgb(226, 80, 65)]
Once Windows has been installed, you install the necessary drivers for the MB and other hardware and then leave well alone, drivers should not be allowed to auto update and you should never update any driver/s unless the new drivers are intended to resolve a specific issue that you are having, installing new drivers unnecessarily can actually cause you the very issues that any new drivers are intended to resolve and uninstalling the new drivers may not resolve the problem/s that installing the new drivers has caused.

Depending on priority it can take many months before the driver provider releases any fix and they sometimes do not even bother.

[COLOR=rgb(44, 130, 201)]Tip
If using a computer and not a mobile phone, please avoid adding multiple posts while waiting for us to reply to your last, edit your last post to include anything that you wish to add, this will ensure nothing gets overlooked which can sometimes happen if a thread has more than one page, it also avoids filling up folks inbox[/COLOR][/COLOR]

[phillpower2]

Any update Spox5?

[Spox5]

Any update Spox5?

Hey, just took a quick break from trying to fix my PC and I’m going camping in a couple days, I can message fromy my phone while camping but will be back trying to fix it at my PC after. I was just playing and crashed with a bluescreen that said “WHEA_UNCORRECTABLE_ERROR” and have a minidump for you if that helps. I’ll take a closer look at your previous instructions after camping, thanks.

[phillpower2]

If you have the time do the following before you head off camping, start by testing the CPU, if it fails, post back and let us know, if the CPU passes carry out the
suggestions that were previously made regarding all AMD related software.

0x124_GenuineIntel_PROCESSOR_MAE_INTERNAL_TIMER and World of Tanks exe are both flagged up in the dmp, the first is hardware related, the second could be as a result of the same hardware issue as in a bad/overheating CPU.

Test the CPU using the Intel diagnostic tool which you can download from here

It may take you some time but I suggest that you create a new system restore point, remove all AMD software from the computer using DDU, then starting with any drivers that you remember to have been stable install just the basic drivers for the card and test,

[Spox5]

Test the CPU using the Intel diagnostic tool which you can download from here

My CPU passed this test but it got up to 81 C. I’ve used DDU to uninstall my drivers before and after finishing I’ve just installed the drivers for my GPU from the Radeon website. Is there other drivers I need to get? Also since I last posted I used driver easy to get my drivers up to date.

Thanks

[phillpower2]

Any problems since you did the above.

See canned info below regarding updating drivers;

Once Windows has been installed, you install the necessary drivers for the MB and other hardware and then leave well alone, drivers should not be allowed to auto update and you should never update any driver/s unless the new drivers are intended to resolve a specific issue that you are having, installing new drivers unnecessarily can actually cause you the very issues that any new drivers are intended to resolve and uninstalling the new drivers may not resolve the problem/s that installing the new drivers has caused.

Depending on priority it can take many months before the driver provider releases any fix and they sometimes do not even bother.

[phillpower2]

Any update for us?

[Spox5]

Any update for us?

Just a couple questions. Do I have I completely reinstall windows, what does MB stand for, and how do I know what drivers I need to install? I only know about installing the GPU drivers from the website. Sorry, I’m a noob.

[phillpower2]

As previously asked, have you had any further problems since carrying out the suggestions in my reply #36, if you have not had any further problems the only thing that you need to do is create a new system restore point and forget about reinstalling Windows or any other drivers, and no worries we all had to start somewhere and it is better to ask if you are unsure of something.

MB = motherboard.

[Spox5]

As previously asked, have you had any further problems since carrying out the suggestions in my reply #36

Yeah, I’ve still been crashing. I’ll try and find a video or something on how to reinstall all of my drivers. Thanks.

[phillpower2]

What happens exactly, crashes are normally associated with Windows and you get a BSOD and subsequent crash dmp, if the issue is hardware related such as overheating or a weak PSU you do not get a crash dmp.

Installing drivers is straightforward, after any clean install of Windows, you either install the drivers for the MB from a disk that shipped with the board or by downloading and installing the MB manufacturers homepage, in both instances you should install the chipset drivers first.

[Spox5]

Installing drivers is straightforward, after any clean install of Windows, you either install the drivers for the MB from a disk that shipped with the board or by downloading and installing the MB manufacturers homepage, in both instances you should install the chipset drivers first.

Okay, just two last questions until I do it.

I saw somewhere that there is a way to reinstall windows without losing all of my data, is that an option for this?

And just to clarify, after Windows is done, I only install the MB driver and not the GPU driver?

Thanks

[phillpower2]

Not sure where or what you have read but it is not accurate, the only way to install Windows on a storage device that has data on it without losing any data is if the storage device concerned was previously partitioned so that Windows was on its own partition and that partition must be large enough for the new OS to be installed to it.

Once Windows has been installed you install the drivers for the MB, starting with the chipset drivers first and then you install the drivers for any GPU from any disk that may have shipped with the card or direct from either AMD or Nvidea depending on which brand of card you have - do not let Windows install any drivers else you will end up with problems.

[COLOR=rgb(41, 105, 176)]Polite reminder;
Can I ask that you do not quote every reply, it really does not help and just makes for unnecessary reading, thanks.[/COLOR]