Sudden Shutdowns and Immediate Reboots

[xrobwx71]

Your RAM should never be set above the CPU’s specs or you will run into problems.

[Francespo]

Ok so what value should I set it to? If i want to manually change the RAM speed there are many options for the same speed. How should I choose?[ATTACH type=“full” size=“3072x4080”]15162[/ATTACH]

[xrobwx71]

I bought another ram kit they are[COLOR=rgb(184, 49, 47)] 5600MHz ([COLOR=rgb(184, 49, 47)]the maximum speed allowed by the processor)
[/COLOR][/COLOR]

[COLOR=rgb(184, 49, 47)][COLOR=rgb(184, 49, 47)]
5600 G2 42x1.33x100
Start with that one.[/color][/color]

[Francespo]

5600 G2 42x1.33x100
Start with that one.

Now I’m using the old kit, anyways I’ll set DRAM speed at that value

[Francespo]

Update: no shutdowns since the settings change!
I have to ask, what do those values after the speed mean?

[Francespo]

Update: no shutdowns since the settings change!
I have to ask, what do those values after the speed mean?

Update2: I left my pc idling for a few hours and when I got back It had rebooted

[xrobwx71]

I have to ask, what do those values after the speed mean?

It’s the base clock speed x a multiplier.

[xrobwx71]

Update2: I left my pc idling for a few hours and when I got back It had rebooted

Download MiniToolBox and save the file to the Desktop.

Close the browser and run the tool, check the following options;

List last 10 Event Viewer Errors
List Installed Programs
List Devices (Only Problems)
List Users, Partitions and Memory size
List minidump files

Click on Go.

Post the resulting log in your next reply for us if you will.
(instructions borrowed from @phillpower2)

[Bruce]

@Francespo - any news?

[Francespo]

Hi, there hasn’t been any reboot since I last notified you, but I have to say that I didn’t happen to leave the PC idle for some hours like the last time the computer rebooted.
I’ll attach the requested MTB file, but since the reboot error I mentioned the other day isn’t listed anymore I’ll add its details manually:

Log Name: System
Source: Microsoft-Windows-Kernel-Power
Date: 01/02/2025 20:07:59
Event ID: 41
Task Category: (63)
Level: Critical
Keywords: (70368744177664),(2)
User: SYSTEM
Computer: DESKTOP-FRA
Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Event Xml:



41
10
1
63
0
0x8000400000000002

9747


System
DESKTOP-FRA



0
0x0
0x0
0x0
0x0
0
0
0
0
true
0
7
false
0
7
false
false
0
0
3
0

[Francespo]

At this point I’m pretty convinced that the RAMs are the ones causing problems, the speed change seems to have stabilized them but I still don’t understand why the previous speed was causing such issues

[Francespo]

I purposefully left my pc idle the whole afternoon and it rebooted, changing the ram speed reduced the frequency of the issue but it didn’t solve it

[Bruce]

@Francespo - anything new to report?

[Francespo]

Not really, I think that could be beneficial trying to change te ram speed again to something different to see how this affects the issue. I’m not sure about the criteria I should base the new value on, though.

[Bruce]

@xrobwx71 - any suggestions?