Sudden Shutdowns and Immediate Reboots

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  • xrobwx71
    PCHF Administrator
    • Mar 2023
    • 1059

    #76
    Oh I misunderstood the “until now”. Ok, well go ahead and follow the instructions above to turn verifier off please. Let me know if it reboots or BSOD’s.

    Comment

    • Francespo
      PCHF Member
      • Jan 2025
      • 59

      #77
      Originally posted by xrobwx71
      Oh I misunderstood the “until now”. Ok, well go ahead and follow the instructions above to turn verifier off please. Let me know if it reboots or BSOD’s.
      My bad, it wasn’t clear.

      I stopped the verifier and I got this response, is it normal that says no verified drivers?
      [ATTACH type=“full” size=“3840x2160”]15066[/ATTACH]

      Comment

      • Francespo
        PCHF Member
        • Jan 2025
        • 59

        #78
        I just restarted the pc, there were no reboots or BSODs

        Comment

        • xrobwx71
          PCHF Administrator
          • Mar 2023
          • 1059

          #79
          Yes, normal. If any of the drivers were a problem, driver verifier would root it out, usually with a BSOD.

          Use the PC as you normally do. Please don’t install anything until we are finished.
          If you don’t have any issues by this evening, you can start installing your favorite programs. Only install one at a time, use it and let it sit for a few hours and if you don’t have any issues, move onto the next program and repeat.
          If you have an issue, note the last app you installed.

          Comment

          • Francespo
            PCHF Member
            • Jan 2025
            • 59

            #80
            Originally posted by xrobwx71
            Yes, normal. If any of the drivers were a problem, driver verifier would root it out, usually with a BSOD.

            Use the PC as you normally do. Please don’t install anything until we are finished.
            If you don’t have any issues by this evening, you can start installing your favorite programs. Only install one at a time, use it and let it sit for a few hours and if you don’t have any issues, move onto the next program and repeat.
            If you have an issue, note the last app you installed.
            The thing is I have still had issues even without installing any additional program other than minitoolbox and speccy.

            I am not surprised that during those 24 hours there weren’t reboots since they always occur after I turn on my PC after several hours of being turned off or in sleep mode

            According to you, after all those tests, how likely is it that the problem is software-related rather than hardware-related? Is there any particular component I should try to substitute and test the build without?

            Comment

            • Francespo
              PCHF Member
              • Jan 2025
              • 59

              #81
              Originally posted by Francespo
              The thing is I have still had issues even without installing any additional program other than minitoolbox and speccy.

              I am not surprised that during those 24 hours there weren’t reboots since they always occur after I turn on my PC after several hours of being turned off or in sleep mode
              I’m quite sure that if I now turn the PC off and turn it on tomorrow the issue will present himself again as always

              Comment

              • xrobwx71
                PCHF Administrator
                • Mar 2023
                • 1059

                #82
                Let’s do this-
                Open an elevated command prompt, type powercfg -h off hit enter. Reboot.

                What this does is remove the hibernate process and a file called hyberfil.sys. Hibernation can cause issues. This will rule it out.

                Comment

                • xrobwx71
                  PCHF Administrator
                  • Mar 2023
                  • 1059

                  #83
                  @Francespo Do you have an update for us?

                  Comment

                  • Francespo
                    PCHF Member
                    • Jan 2025
                    • 59

                    #84
                    Originally posted by xrobwx71
                    @Francespo Do you have an update for us?
                    Yes. The computer did reboot even after I disabled hibernation, are there any more tests I can perform?

                    Comment

                    • Francespo
                      PCHF Member
                      • Jan 2025
                      • 59

                      #85
                      Is there anything more I can do?

                      Comment

                      • xrobwx71
                        PCHF Administrator
                        • Mar 2023
                        • 1059

                        #86
                        Follow the instruction @phillpower2 posted here https://pchelpforum.net/threads/sudd...79/post-199943

                        Download MiniToolBox and save the file to the Desktop.

                        Close the browser and run the tool, check the following options;

                        List last 10 Event Viewer Errors
                        List Installed Programs
                        List Devices (Only Problems)
                        List Users, Partitions and Memory size

                        Click on Go.

                        Post the resulting log in your next reply for us if you will.

                        Comment

                        • Francespo
                          PCHF Member
                          • Jan 2025
                          • 59

                          #87
                          Here it is

                          Comment

                          • xrobwx71
                            PCHF Administrator
                            • Mar 2023
                            • 1059

                            #88
                            The very first thing. You downloaded Fan Control. When you go to the download page, it will give you a choice of .Net 8 or .Net 4.8 versions. It looks like you downloaded the .Net 8 version. You will need to download and install the .Net version 8. Download .NET 8.0 Desktop Runtime (v8.0.12) - Windows x64 Installer
                            Once you install version 8, Fan Control will work.

                            Comment

                            • xrobwx71
                              PCHF Administrator
                              • Mar 2023
                              • 1059

                              #89
                              Any progess?

                              Comment

                              • Francespo
                                PCHF Member
                                • Jan 2025
                                • 59

                                #90
                                Hi, I started investigating the RAMs. I bought another ram kit they are 5600MHz (the maximum speed allowed by the processor). I used them for a few days and I haven’t had any issues since then. I’m pretty sure the problem was the RAM kit at this point, but now I’d like to go further to know if it is faulty or if there is a compatibility issue.

                                Now I just swapped back to the previous ram kit, one thing I noticed is that when I first swapped the old ram kit for the new one it was automatically set at 5600MHz speed while when I now have put on the old one it defaults to a speed of 4800MHz.
                                This was the same speed my computer was running the RAM at while the issue was there so I immediately tried to set the speed at a different value: I used Memory Try It! and I let it set the best OC values according to the RAM specs (DDR5 6000MHz CL36).

                                I’m not good when it comes to OC stuff so if I’m making mistakes please tell me, I’d really love guidance in this investigation process

                                Comment

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