PC upgraded and now it won't post.

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  • phillpower2
    PCHF Administrator
    • Sep 2016
    • 15205

    #16
    You cannot wipe the drive in the BIOS that gets done when you clean install Windows and the BIOS has its own SATA drivers that have the specific purpose of enabling one or more of the SATA ports to allow the end user to be able to install Windows when a MB is out of the box new.

    What is the brand and model name or number of the SSD

    What happens when you press F11 during the power on self test (POST).

    Where in the BIOS are you looking for the SSD.

    Have you changed the boot sequence in the BIOS so that your DVD drive is first in the boot order.

    When you boot from the Windows DVD disk are you getting a message asking you where you want to install Windows.

    From where did you get the Windows media that you are trying to use, is it a genuine Windows DVD from Microsoft or an ISO downloaded from Microsoft here

    Comment

    • Little_Sheppard
      PCHF Member
      • Nov 2021
      • 10

      #17
      Originally posted by phillpower2
      What is the brand and model name or number of the SSD
      Samsung 860 evo (1TB)
      Have you changed the boot sequence in the BIOS so that your DVD drive is first in the boot order.

      Yes, I’m not having any difficulties running the windows installation disc.
      When you boot from the Windows DVD disk are you getting a message asking you where you want to install Windows.

      Yes but no drives (read SSD) are listed
      From where did you get the Windows media that you are trying to use, is it a genuine Windows DVD from Microsoft or an ISO downloaded from Microsoft here

      Yes it is genuine. It was purchased from a PC Parts retailer in Australia. (Instructions state I am allowed 5 installations, this would be number 3).

      Comment

      • phillpower2
        PCHF Administrator
        • Sep 2016
        • 15205

        #18
        Originally posted by phillpower2
        What happens when you press F11 during the power on self test (POST).

        Where in the BIOS are you looking for the SSD.
        Originally posted by phillpower2
        Have you changed the boot sequence in the BIOS so that your DVD drive is first in the boot order.
        You missed answering the above questions, can you do so for us.
        Originally posted by Little_Sheppard
        I checked the cables with spares that I had again and tried using the window installation disc to see if it could detect it but no joy.
        The answers that you have given prove that your SATA ports are in fact working, if they were not your DVD drive would not spin up and attempt to load Windows.

        This implicates the SSD itself.

        Get back to us with the required answers, once we have them we will know what to suggest.

        Comment

        • Little_Sheppard
          PCHF Member
          • Nov 2021
          • 10

          #19
          Where in the BIOS are you looking for the SSD.

          Under Storage where it lists the SATA ports
          What happens when you press F11 during the power on self test (POST).

          Window displays “select boot device”. No devices are listed.

          Note I disconnected my CD/DVD player. I don’t know if it makes a difference but it is a portable one that gets connected up via USB not SATA.

          Comment

          • phillpower2
            PCHF Administrator
            • Sep 2016
            • 15205

            #20
            Originally posted by Little_Sheppard
            Note I disconnected my CD/DVD player. I don’t know if it makes a difference but it is a portable one that gets connected up via USB not SATA.
            Should have been mentioned in your OP as it not only means that you are not using the SATA ports which was what your info implied it also means that the BIOS is set to boot from a USB device.
            Originally posted by phillpower2
            Where in the BIOS are you looking for the SSD.
            Originally posted by Little_Sheppard
            Under Storage where it lists the SATA ports
            Your answer again suggests that the SATA ports are detected but the SSD is not.
            Originally posted by phillpower2
            What happens when you press F11 during the power on self test (POST).
            Originally posted by Little_Sheppard
            Window displays “select boot device”. No devices are listed.
            This means that the BIOS is not finding an OS to load.

            Best thing that you can do is go to option two here and download yourself a free Windows 10 USB thumbdrive ISO and then try clean installing Windows to the SSD using that.

            Comment

            • Little_Sheppard
              PCHF Member
              • Nov 2021
              • 10

              #21
              Originally posted by phillpower2
              Should have been mentioned in your OP as it not only means that you are not using the SATA ports which was what your info implied it also means that the BIOS is set to boot from a USB device.
              Sorry I’m not an expert. That why I came here for help and advice.
              Best thing that you can do is go to option two here and download yourself a free Windows 10 USB thumbdrive ISO and then try clean installing Windows to the SSD using that.

              Tried this but it was exactly the same experience as trying to install windows from the installation CD. The SDD is not detected, i.e. there is no where to install windows.

              Comment

              • phillpower2
                PCHF Administrator
                • Sep 2016
                • 15205

                #22
                Two ways to check if it is the SSD itself;

                Ask around to see if anyone you know has an external USB HDD/SSD enclosure that you can try the drive in or alternatively get yourself a secondary storage device such as a 1TB HDD, you should really have one in any event for backing your data up to.

                Comment

                • Little_Sheppard
                  PCHF Member
                  • Nov 2021
                  • 10

                  #23
                  Originally posted by phillpower2
                  Two ways to check if it is the SSD itself;

                  Ask around to see if anyone you know has an external USB HDD/SSD enclosure that you can try the drive in or alternatively get yourself a secondary storage device such as a 1TB HDD, you should really have one in any event for backing your data up to.
                  I did check the setup with an old HD but I can’t be sure the HD is okay given it was a cast off from my work. Also since trying the install from USD now my unit won’t even power up (and I mean nothing no fans, rgb, bios, etc.)??

                  It seems like one step forward 5 steps back.
                  My initial experience building the PC was so enjoyable and devoid of issues but now… I’m almost ready to chuck the whole thing in.

                  Comment

                  • phillpower2
                    PCHF Administrator
                    • Sep 2016
                    • 15205

                    #24
                    There is more gone and going on here than what we have been told which as a consequence means that PCHF cannot safely advise you.

                    Seek the help of a local tech and do yourselves both a favour, tell the tech exactly what has transpired from the get go.

                    Comment

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