Error of the HP Deskjet Ink Advant k209a-z printer

[Abricot]

I can’t print anything, all I get is printer error. What can I do?

[phillpower2]

Sorry but you have post on a tech forum asking for help but have provided zero information about your computer, operating system or anything about what actually happened , this makes it impossible for anyone to even hazard a guess as to what is going on.

[Abricot]

What exactly should I provide? I tried to print on 3 different notebooks, one (Dell) with Windows 10 and other two (Lenovo & HP) with Windows 11, but there is error on each of them.

When I click “print” in the document and then open a queue, it shows “preparing” and then, after a minute “error”.

[phillpower2]

I tried to print on 3 different notebooks, one (Dell) with Windows 10 and other two (Lenovo & HP) with Windows 11, but there is error on each of them.

Well straight away posting the above information would have been helpful, three out of three computers not working suggests that it is the printer that has problems, this includes the printers software/drivers, this would mean that you have not set the printer up correctly on at least two of the computers so ask yourself what are the chances of that.

You have not told us how the problem first came about or anything about what you have done when trying to fix this yourself.

How many of the three computers has this printer previously worked with.

[Abricot]

I worked on at least one of them, I am not 100% sure of the 2nd. It happened long time ago, two years maybe. I didn’t do anything to fix it, only waiting a few months and then trying again. I am not so good in IT. But I now really need to print something and I would finally like to fix it.

It already happened once before, maybe 4 - 5 years ago and then it was printing empty pages for several months but after some time things went back to normal.

[phillpower2]

So in essence the printer could actually be broken and from all that time ago.

Before we go any further, have you purchased and fit new ink cartridges.

[Abricot]

Yes, I did that and it didn’t help.

[phillpower2]

Did you follow the HP set up guide here to install the drivers/software and most importantly did you leave the USB cable disconnected until you got an on screen message telling you to connect it,

[Abricot]

I think, that ink cartridges are installed properly, but I could install them with the cable plugged, I didn’t know I shouldn’t.

[phillpower2]

Nothing to do with the cartridges being fitted, it is to do with installing the HP drivers.

Have you actually installed the required HP drivers and Scan Doctor software for this printer.

[Abricot]

I do not have a place for a disc in my notebook, so I installed the driver from the official HP website and it showed that the printer is not plugged in, like it does not see it.

[Malnutrition]

In the malware thread, I turned the HP printer services to demand.. So try this, then check if you can print.

Open command prompt as admin, copy the content of the code box below and paste into command prompt: I included commands to ensure the spooler started as well, which I did not disable.

@echo off
sc start "spooler"
sc start "PrintNotify"
sc start "Microsoft XPS Document Writer"
sc start "HPAppHelperCap"
sc start "HPDiagsCap"
sc start "HPNetworkCap"
sc start "HPPrintScanDoctorService"
sc start "HPSysInfoCap"
sc config "spooler" start= auto
sc config "PrintNotify" start= auto
sc config "Microsoft XPS Document Writer" start= auto
sc config "HPAppHelperCap" start= auto
sc config "HPDiagsCap" start= auto
sc config "HPNetworkCap" start= auto
sc config "HPPrintScanDoctorService" start= auto
sc config "HPSysInfoCap" start= auto
exit

[Abricot]

But I am using printer on the other notebook for it to not get black screen in the process of printing. And it is like this for over 2 years I think and on 3 notebooks, so it is not your fault.

[phillpower2]

[COLOR=rgb(44, 130, 201)]Did you follow the HP set up guide here to install the drivers/software and most importantly [COLOR=rgb(184, 49, 47)]did you leave the USB cable disconnected until you got an on screen message telling you to connect it,
[/COLOR][/COLOR]

[COLOR=rgb(44, 130, 201)][COLOR=rgb(184, 49, 47)]
Forget about not having a disk drive, when installing the drivers that you downloaded did you follow the set up guide as shown at the earlier link, a part of which was not to connect the USB cable until you got an onscreen message to connect the cable.[/color][/color]

[Abricot]

I don’t understand what I should follow.