Mouse scroll not working

[mpc-v1]

Good morning. My mouse scroll has stopped working, everythingelse works fine on it. Went and bought a new mouse but still have the same problem. Checked the mouse settings on the pc and the coll is set to 3-3. Changed it to 7-4 but made no difference. Any hell would be appreciated. Thanks.

[veeg]

Hello

Is your mouse wired or wireless ?

[mpc-v1]

Both the old and new ones are wired.

[veeg]

If you can update the mouse drivers , thru the manufacture’s website and if not thru device manager..

[mpc-v1]

Did that too. Uninstalled every mouse and downloaded the manufacturers drivers. Still nothing.

[mpc-v1]

Strange update. Just found an old wireless mouse. Plugged that in and the scroll works. Tried using different USB ports for the wired and still nothing.

[Bruce]

Looong shot… maybe you have corrupted system files.

Try these from an elevated command prompt;
[ul]
[li]chkdsk c: /r[/li][li]sfc /scannow[/li][li]dism /online /cleanup-image /restorehealth[/li][li]dism /online /cleanup-image /startcomponentcleanup /resetbase[/li][/ul]

[Bruce]

@mpc-v1 - still need help?

[mpc-v1]

Yea I’m lost now. Someone mentioned a hardware issue but I have no idea where to look.

[Bruce]

Did you try the suggestions in post #7?

Give us the make/model of old and new wired mouses that don’t work.
And the make/model of the wireless mouse that does work?

Let’s get your complete PC specs.
Get Speccy; Speccy - Download Builds
In Speccy, click File > Publish Snapshot (hit Yes if prompted to proceed with publish) > Copy to Clipboard > Close.
Now you can paste that link into your next post.

Speccy doesn’t show the Power Supply Unit so, if a Desktop PC, list the make/model of the PSU.

Is Speccy safe?

[Bruce]

@mpc-v1 - still need help?

[Bruce]

Closing - no activity.
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