Mouse scroll not working

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  • mpc-v1
    PCHF Member
    • Mar 2024
    • 5

    #1

    Mouse scroll not working

    Good morning. My mouse scroll has stopped working, everythingelse works fine on it. Went and bought a new mouse but still have the same problem. Checked the mouse settings on the pc and the coll is set to 3-3. Changed it to 7-4 but made no difference. Any hell would be appreciated. Thanks.
  • veeg
    PCHF Director
    • Jul 2016
    • 8982

    #2
    Hello

    Is your mouse wired or wireless ?

    Comment

    • mpc-v1
      PCHF Member
      • Mar 2024
      • 5

      #3
      Both the old and new ones are wired.

      Comment

      • veeg
        PCHF Director
        • Jul 2016
        • 8982

        #4
        If you can update the mouse drivers , thru the manufacture’s website and if not thru device manager..

        Comment

        • mpc-v1
          PCHF Member
          • Mar 2024
          • 5

          #5
          Did that too. Uninstalled every mouse and downloaded the manufacturers drivers. Still nothing.

          Comment

          • mpc-v1
            PCHF Member
            • Mar 2024
            • 5

            #6
            Strange update. Just found an old wireless mouse. Plugged that in and the scroll works. Tried using different USB ports for the wired and still nothing.

            Comment

            • Bruce
              PCHF Moderator
              • Oct 2017
              • 10702

              #7
              Looong shot… maybe you have corrupted system files.

              Try these from an elevated command prompt;
              [ul]
              [li]chkdsk c: /r[/li][li]sfc /scannow[/li][li]dism /online /cleanup-image /restorehealth[/li][li]dism /online /cleanup-image /startcomponentcleanup /resetbase[/li][/ul]

              Comment

              • Bruce
                PCHF Moderator
                • Oct 2017
                • 10702

                #8
                @mpc-v1 - still need help?

                Comment

                • mpc-v1
                  PCHF Member
                  • Mar 2024
                  • 5

                  #9
                  Yea I’m lost now. Someone mentioned a hardware issue but I have no idea where to look.

                  Comment

                  • Bruce
                    PCHF Moderator
                    • Oct 2017
                    • 10702

                    #10
                    Did you try the suggestions in post #7?

                    Give us the make/model of old and new wired mouses that don’t work.
                    And the make/model of the wireless mouse that does work?

                    Let’s get your complete PC specs.
                    Get Speccy; Speccy - Download Builds
                    In Speccy, click File > Publish Snapshot (hit Yes if prompted to proceed with publish) > Copy to Clipboard > Close.
                    Now you can paste that link into your next post.

                    Speccy doesn’t show the Power Supply Unit so, if a Desktop PC, list the make/model of the PSU.

                    Is Speccy safe?

                    Comment

                    • Bruce
                      PCHF Moderator
                      • Oct 2017
                      • 10702

                      #11
                      @mpc-v1 - still need help?

                      Comment

                      • Bruce
                        PCHF Moderator
                        • Oct 2017
                        • 10702

                        #12
                        Closing - no activity.
                        To request a re-open, go to Members > Staff Members, click a Staffer then Start Conversation and quote thread name.

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