Have to reconnect my mouse every time I start up my computer

[Bruce]

after you have reclaimed some space and tried another mouse, let us know if things improve.

[Rustys]

Since the issue remained does sound like you go reinfected.

Did you use any USB drives that were used while the system was infected if so then there is the cause.

Which also may explain the issues here

https://pchelpforum.net/t/wifi-disconnecting-occasionally.87790/#post-183285

[Data838]

I’ll try another mouse, but it may take some time to test it, because right now my current mouse is working approx. 8 times out of 10.

I don’t think I got reinfected because I got this problem before the repair, it didn’t go away during the repair and has remained since. The person that fixed my laptop said that there wasn’t any other virus, although the space continued to fill up. Never mind, if you can’t think of any reasons, it’s not a big problem, I just need to restart my laptop approx. once a month to regain space.

[Rustys]

I just need to restart my laptop approx. once a month to regain space.

Should be restarted more than that for the patches to install and the install files to clear themselves out. Which is what it sounds like is happening.

When not in use should be powered off to prevent overheating and wear on the parts.

[Rustys]

Sounds like a plan thanks for keeping us informed.

The other thing I would suggest is try a live version of Linx this will tell us if it is hardware issue and or Windows/Driver issue.

It they system preforms fine in Linux that the issue lies within Windows.
(Both the Mouse and WiFi)

[Data838]

After testing another mouse, I see that it’s working fine, but I remember that the one which has a connectivity problem was working fine for a long time before the problems appeared. I also observed that now it doesn’t work when I insert it in the initial USB port, so I have to reinsert it. I don’t know what changed, maybe something to do with having inserted the new mouse?

Also, I suppose you have already though about it but would it help to delete the information about this mouse in the laptop (I’m not sure how it works), so that it would have to recognize it again after connecting, as it recognizes every new device when it’s first connected?

As to your suggestion to try Linux live version, I’m not sure of how I can do it if I already have windows 10 OS? Is it possible to run Linux in Windows?

[Rustys]

As to your suggestion to try Linux live version, I’m not sure of how I can do it if I already have windows 10 OS? Is it possible to run Linux in Windows?

@PeterOz

you can try linux first NO INSTALL
It runs from the usb.
You can check that all works
Create a bootable USB stick with Rufus on Windows | Ubuntu NO install needed

Or here is a Youtube on how to make the usb

[MEDIA=youtube]X_fDdUgqIUQ[/MEDIA]

[PeterOz]

I’m not sure of how I can do it if I already have windows 10 OS? Is it possible to run Linux in Windows?

Just follow the steps in the video.
If you need to save any data when in Linux you save it to the harddrive and not the usb.
Linux will also give you access to your files on the harddrive.
When the computer boots choose TRY UBUNTU and let the system boot.

When booted look on the left-hand side of the screen and click on Files icon
[ATTACH type=“full”]12934[/ATTACH]

Then click on Other Locations
[ATTACH type=“full”]12935[/ATTACH]

Click on your drive for example Win 7
[ATTACH type=“full”]12936[/ATTACH]


Click on Users Icon

Click on your name listed under users

You should now see your data e.g Documents Pictures etc.
When finished Click on the shutdown icon in the top right-hand corner Click on Power Off
[ATTACH type=“full”]12937[/ATTACH]

If it works with Linux then it might be best to uninstall the usb in device manager and let it reinstall itself.

[Data838]

Thank you for the instructions. As I have never done it before, I’d like to know if there is a risk of losing any data because I don’t have an empty external hard drive right now and I don’t want to save any data on my Microsoft account/cloud?

[PeterOz]

No risk.
Just follow my instructions on how to access your current documents etc.
Any doubts
ASK

[Rustys]

Do not forget to test your Wireless Network while using the Live Version of Linux.

[Data838]

I got to the part On This Computer in Ubuntu where 3 options appear:

Computer
487 GB Encrypted
RESTORE

I cannot open 487 GB Encrypted because I don’t know what password is needed, I tried the 4 digit laptop login password but it doesn’t work.

Also, while trying to boot from USB stick, if I receive black screens saying there are errors or while trying to reboot my laptop from Ubuntu to Windows saying Remove Intermediary Device, is there a way to shut it down other than manually pressing the Shut down button? Thank you.

[PeterOz]

I cannot open 487 GB Encrypted because I don’t know what password is needed,

You must be using bit locker.
Linux won’t help in that case.

[Rustys]

Do not forget to test your Wireless Network while using the Live Version of Linux.

Have you tested to see if they are working properly?

what are were the results?

[Data838]

I’m not sure how bit locker works, at least I have never used or installed it.

As to the WiFi, to be able to test it, it takes time, because previously it disconnected maybe once per day and as Linux doesn’t properly function on my laptop, I can’t work using it. So I’m not sure how else I can do it. Though the good news is that since I applied the solutions you provided, I’ve had this issue only once, so maybe it did work after all.