Have to reconnect my mouse every time I start up my computer

[Data838]

Hi, I have a small problem with my mouse. Every time I turn on my computer I have to disconnect and then reconnect my mouse back in USB port to have it to work. I’m using Westrom (model: May) wireless mouse. It wasn’t like that in the beginning, so I’d really appreciate your help.

Thank you in advance.

[veeg]

Hello

Have you tried a different usb port ? Check your device manager to see if there is an error.

[Bruce]

front or back USB ports?
PC port or USB hub port?
changed the mouse batteries?

[Data838]

Thank you for your suggestions. I tried changing USB ports and it seems to be working. I have to test it though in the coming days to be sure because sometimes it works as it would normally.

I have a laptop, which has 2 USB ports on the left side which I’m using the most and one in the back. My mouse doesn’t have batteries, it can be charged with a USB cable.

I’ve never had such a problem, so I was thinking I would have to reinstall mouse drivers or something. Could you be more specific as to how I can search for an error to make the faulty USB port work correctly again? ???

[Bruce]

In Device Manager, look for anything with a yellow exclamation mark next to it.

[Data838]

So I tested the second USB port, it worked a couple of times since I created my post, but today when I turned on my laptop, it was the same problem again. There are no exclamation marks in Device Manager either…

[Bruce]

and when you do reconnect the mouse to get it working, does it then stay working until the next reboot?
have you tried other devices in the USB ports - a printer, webcam, external drive, USB keyboard, even another mouse - to see if they also have the same issue.

[Rustys]

Where did you purchase the mouse from?

[Data838]

Yes, I have no other problems with my mouse. I connect an external drive from time to time but there have been no problems with it, tough I haven’t left it plugged until the next reboot like I do with my mouse.

I purchased it at a supermarket, I searched for its manufacturer on the internet and I found nothing but apart from this small issue the mouse is working just fine.

[Rustys]

As the old adage goes you get what you pay for on a cheap knock off.

Like with most results they are probably fake and paid for.

May be a few things that we can attempt yet no guarantee that this if we fix it will not be temporary.

[Data838]

Ok, thank you, let’s try some things and see if they work.

[Rustys]

Lets start with getting some basic system information.

[COLOR=rgb(243, 121, 52)]Do not forget to post the make and model of the PSU if this is a desktop.

Download then run Speccy (free) and post the resultant url for us, details here, this will provide us with information about your computer hardware + any software that you have installed that may explain the present issue/s.

To publish a Speccy profile to the Web:

In Speccy, click File, and then click Publish Snapshot.

In the Publish Snapshot dialog box, click Yes to enable Speccy to proceed.

Speccy publishes the profile and displays a second Publish Snapshot. You can open the URL in your default browser, copy it to the clipboard, or close the dialog box.[/COLOR]

[Data838]

Thank you, here it is

http://speccy.piriform.com/results/kBSSUFjKxaioQvppLLzbdEo

[Bruce]

c:\ drive down to 5%.
while probably no connection, Windows does start doing weird stuff when space is critical.
so reclaiming some space wouldn’t hurt.

have you tried another mouse?

[Data838]

Actually I think I had a virus, this was a while ago, and you guys in this forum helped me to get my laptop fixed, though this problem remained, that is, when I restart it, I have enough space and with time it fills up by itself. So I don’t know if anything can be done here.

I don’t think I have tried other mice on this laptop. Though I have used this mouse on my old laptop and I don’t remember having had problems with it.