Stop printing unwanted copies

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  • PeterOz
    PCHF Technical Response Team
    • Mar 2021
    • 4181

    #31
    You have not extracted the file you downloaded
    You need to extract it and then either let the exe run
    or point to that folder.
    It will normally put it in C:\HP Universal Print driver.
    Originally posted by Amoranemix2
    expects me to point to a CD with an .inf file.
    No not cd
    It wants the file
    so instead of pointing to the CD you point to the folder.
    You then change the generic driver to the PCL driver

    Comment

    • Amoranemix2
      PCHF Member
      • Mar 2022
      • 64

      #32
      I run the downloaded executable, which extracts itself to many files.
      I try the procedure of post 31. I don’t know what I am supposed to point to. so I point to a file at random, namely hpmews02.inf. to see what will happen.

      [ATTACH type=“full”]10448[/ATTACH]

      I pick HP Universal Printing PCL 6 (v7.0.1).
      That seems to install something.

      I test the new new printer from Notepad. It is unclear what it printed, but it is not correct. I removed paper after it had ‘printed’ 3. Strangely enough the print queue is empty.
      Trying again. The printer prints the first page incorrectly and tries to print more pages. This time the print queue is not empty, but as I watch it the print task disappears.

      I try to print from LibreOffice. The page is printed incorrectly and the printer tries to print more pages. At least the print queue emptying automatically is an improvement.

      Comment

      • PeterOz
        PCHF Technical Response Team
        • Mar 2021
        • 4181

        #33
        Pic the one above if you can (without the V7.0.1)
        Did you do this to replace the Generic Text driver ?

        Comment

        • PeterOz
          PCHF Technical Response Team
          • Mar 2021
          • 4181

          #34
          It was suggested to me you try and connect via usb and see what happens.
          If that does not work.
          Try
          Can you create a new user on the computer and set the printer up normally using the HP original driver
          and test with notepad
          https://support.microsoft.com/en-us/windows/add-or-remove-accounts-on-your-pc-104dc19f-6430-4b49-6a2b-e4dbd1dcdf32#:~:text=On%20Windows%2010%20Home%20an d,information%20and%20follow%20the%20prompts.

          Comment

          • Bruce
            PCHF Member
            • Oct 2017
            • 10697

            #35
            @Amoranemix2 - any news?

            Comment

            • Amoranemix2
              PCHF Member
              • Mar 2022
              • 64

              #36
              @PeterOz :

              Yes, I had the Generic / Text Only Printer replaced.

              Now, I go to ‘Printers en scanners’ and pick the HP Universal Printing PLC 6 (v7.0.1) to replace it. I do as in post 31. I again use the file hpmews02.inf.

              [ATTACH type=“full”]10463[/ATTACH]

              Then I pick the HP Universal Printing PLC 6 printer, without the ‘(v7.0.1)’ .

              In ‘Printers en scanners’ and in ‘Apparaten in printers’ the v.7.0.1 has been replaced by the newly installed one.

              I print from Notepad uning the PCL 6 printer. It prints incorrectly and tries to print more pages.

              I connect the printer to my PC via USB and it immediately tries to print. I turn it off, add a page and on to see what. It is a page I tried to print from LibreOffice from my previous meddling. It again triy to print more pages. Looking in print queues I see it is the HP LaserJet 1022n, which has 3 tasks. I never used or installed this printer via USB. I think it is a remnant from an TCP /IP installation.

              I delete the 3 tasks and turn off and then on the printer.

              I try to print something from Notepad using the HP LaserJet 1022n. It prints once correctly.
              I try to print something from LibrfeOffice using the HP LaserJet 1022n. It prints once correctly.

              Installing the printer via USB thus seems futile.

              I’ll probably try setting up the printer from a different user account this afternoon, although that don’t what is ‘the HP original driver’.

              Comment

              • Amoranemix2
                PCHF Member
                • Mar 2022
                • 64

                #37
                I created a new user account and logged into that account to try the following :

                Printing from Notepad using the HP LaserJet 1022n didn’t do anything.
                Printing from Notepad using the HP Universal Printing PLC 6 printed incorrectly and tried to print more pages.

                So I installed the printer as a TCP/IP printer with new driver (automatically found apparently), called HP LaserJet 1022n (Kopie 1).

                The test page printed fine and just once.

                Printing from LibreOffice using the HP LaserJet 1022n (Kopie 1) printed correctly and tried to print more pages.
                Printing from Notepad using the HP LaserJet 1022n (Kopie 1) printed correctly and tried to print more pages.
                In both cases I got the notification that the document could not be printed.

                Comment

                • Rustys
                  PCHF Member
                  • Jul 2016
                  • 7862

                  #38
                  Are the more pages blank or the printing starting over from page 1?
                  Originally posted by Amoranemix2
                  Installing the printer via USB thus seems futile.
                  Not really once installed and works correctly you can manually change the port to the TCP.

                  Comment

                  • PeterOz
                    PCHF Technical Response Team
                    • Mar 2021
                    • 4181

                    #39
                    Originally posted by Amoranemix2
                    It is a page I tried to print from LibreOffice from my previous meddling
                    Hmmm
                    Ok go to control panel > Devices and printers remove all the HP printers.
                    1. Hold down the Windows Key and press R to bring up the Run dialog.
                    2. Type services.msc then press Enter.
                    3. Find the Print Spooler service in the list. Right-click it, then select Stop.
                    4. Minimize the Services window. Hold down the Windows Key and press R to bring up the Run dialog.
                    5. Type or copy and paste: %systemroot%\System32\spool\printers then press Enter
                    6. Click on 1 file then select all of the files by holding CTRL and pressing A
                    7. Press the Delete key to delete all of the files.
                    8. Go back to the Services window right-click Print Spooler then select Start.

                    Reboot
                    If you look in Libre Office to print you should not see the choice to print to a HP Printer
                    If true
                    Go back to control panel Devices and Printers
                    Reinstall the printer with Generic text driver
                    Test from from notepad
                    and test from Libre Office - make sure it is the HP with generic text driver you are printing to

                    Comment

                    • Amoranemix2
                      PCHF Member
                      • Mar 2022
                      • 64

                      #40
                      @ Rustys :

                      The extra pages printed are copies from page 1.

                      I think I have removed the HP Laserjet 1022n (Kopie 1), but it appeared back at the tail of the list.

                      [ATTACH type=“full”]10466[/ATTACH]

                      Now there is no more option to remove the device. Right-mouse clicking does not cause a context menu to appear. However, after restarting the PC, the printer has vanished.

                      I stop the Print Spooler service.
                      I open the folder C:\Windows\System32\spool\printers and it is empty. So I don’t delete anything.
                      I restart the Print Spooler service.
                      I restart the PC.
                      C:\Windows\System32\spool\printers is still empty.
                      In Notepad and in LibreOffice all the HP printers are gone.

                      I go to ‘Apparaten en printers’ and click ‘Een printer toevoegen’.
                      I click that the printer I want is not in the list.
                      I choose the Generic / Text Only printer :

                      [ATTACH type=“full”]10467[/ATTACH]

                      I click ‘Volgende’ and choose to replace the current driver.

                      The test page prints fine once.
                      Printing from Notepad using Generic / Text only prints fine once.
                      Printing from LibreOffice using Generic / Text only prints a blank page once.

                      Comment

                      • PeterOz
                        PCHF Technical Response Team
                        • Mar 2021
                        • 4181

                        #41
                        Can you uninstall and reinstall Liber Office ?

                        Comment

                        • Amoranemix2
                          PCHF Member
                          • Mar 2022
                          • 64

                          #42
                          I suppose I can. Why would I do that ?
                          Are you suggesting that LibreOffice is preventing the printer to be installed correctly ?

                          Comment

                          • PeterOz
                            PCHF Technical Response Team
                            • Mar 2021
                            • 4181

                            #43
                            Originally posted by Amoranemix2
                            Are you suggesting that LibreOffice is preventing the printer to be installed correctly ?
                            No
                            Originally posted by Amoranemix2
                            I suppose I can. Why would I do that ?
                            To see if it fixes this
                            Originally posted by Amoranemix2
                            Printing from LibreOffice using Generic / Text only prints a blank page once.
                            All I can do is suggest the steps I would take if this was a system I was working on or my own system.
                            We cannot say our advise will always fix things. It is a case of experience and guessing

                            Comment

                            • Amoranemix2
                              PCHF Member
                              • Mar 2022
                              • 64

                              #44
                              Printing from OpenOffice using Generic / Text only prints incorrectly once.

                              I reinstall LibreOffice.
                              I try to print from LibreOffice the same text as from OpenOffice and only a blank page is printed once.

                              Comment

                              • PeterOz
                                PCHF Technical Response Team
                                • Mar 2021
                                • 4181

                                #45
                                so notepad = good
                                open office = good
                                libre office = bad

                                All printing only prints 1 page - no extras correct ? ( I know libre is blank)

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