Logitec MX800 keyboard and mouse not waking pc from sleep

[clarkgriswold]

Ah yes. An Alienware will not have a PS/2 port.

Did you make sure you followed the guide to allow the keyboard to wake the computer? Sometimes it’s disabled and if not enabled, will cause the issues you are experiencing.

Follow this guide, method #3, to see if it fixes the issue at hand

I’ll be in front of the pic shortly to give it a try and I’ll report my findings. Thanks (y)

Do the Alienware units typically use cheap mother boards?

[clarkgriswold]

Ah yes. An Alienware will not have a PS/2 port.

Did you make sure you followed the guide to allow the keyboard to wake the computer? Sometimes it’s disabled and if not enabled, will cause the issues you are experiencing.

Follow this guide, method #3, to see if it fixes the issue at hand

Yes, it seems the mouse and keyboard are enabled to allow waking.

[phillpower2]

I’ll be in front of the pic shortly to give it a try and I’ll report my findings. Thanks (y)

Do the Alienware units typically use cheap mother boards?

Not always and you most certainly would not expect to find a cheap MB in an Alienware for the price that they cost, Dell though are one of the most common OEM brands to not have PS/2 ports on their MBs, silly imho as PS/2 ports are a godsend when troubleshooting USB port problems.

Will hold off for now until jmarket gets back to you regarding the Microsoft article.

[jmarket]

You can go ahead and take over @phillpower2

[phillpower2]

Have a read through Option Two

https://www.tenforums.com/tutorials/63148-devices-allow-prevent-wake-computer-windows-10-a.html

Have you checked out the info suggested by plodr.

You can go ahead and take over @phillpower2

(y)

Couple of suggestions clarkgriswold;

Restore the MBs default factory settings in the BIOS and do the following steps;

Download then run the Windows All in One Repair (free) from here, disregard the malware guidance but follow the other steps to the letter and in particular ensuring that you first create a new restore point and perform a proper Windows clean boot before running the repair, details for the clean boot here.

[clarkgriswold]

Have you checked out the info suggested by plodr.

(y)

Restore the MBs default factory settings in the BIOS

I’m not sure how to do this.

[plodr]

Which of the 3 steps don’t you know how to do?

https://www.tenforums.com/tutorials/63148-allow-prevent-devices-wake-computer-windows-10-a.html#option2

[clarkgriswold]

Which of the 3 steps don’t you know how to do?

https://www.tenforums.com/tutorials/63148-allow-prevent-devices-wake-computer-windows-10-a.html#option2

I know how to do this, I was referring to default settings in the BIOS.

Or, is this one in the same?

[phillpower2]

Dell guide here only do this if you have already tried the suggestion made by plodr and please create a new Windows restore point first.

[veeg]

Any updates for us?

[veeg]

Any updates for us? After 48 hrs this thread will be closed.