PC wont stop restarting!

[Chris_Shackett]

I am running on a laptop, msi asus AMD Ryzen 7 5800H with Radeon Graphics 3.20 GHz, 16.0 GB (15.4 GB usable), 64-bit operating system, x64-based processor. The pc restarts moments after loading into windows. i have removed, replaced ram and my 2 m.2s, reinstalled windows, new drivers ect ect. I cant figure this out, im atmy witts end, please someone help me out.

[Chris_Shackett]

side note, if i go into bios and dont leave it, it doesnt freeze or restart

[Bruce]

when you reloaded Windows, did you only have one m.2 drive connected?

[Chris_Shackett]

when you reloaded Windows, did you only have one m.2 drive connected?

Yes.

[Bruce]

after you loaded Windows, did you install anything else?
was the laptop on the network when Windows was reloaded?
can you start into Safe Mode?

side note, if i go into bios and dont leave it, it doesnt freeze or restart

this would indicate most of the hardware is OK and it’s either Windows itself that is faulty or the drive it is installed on.
did you try installing Windows onto the other drive?

[Chris_Shackett]

Yes I have tried onto both. Cleaning them between with full formats.

after you loaded Windows, did you install anything else?
was the laptop on the network when Windows was reloaded?
can you start into Safe Mode?

this would indicate most of the hardware is OK and it’s either Windows itself that is faulty or the drive it is installed on.
did you try installing Windows onto the other drive?

[Chris_Shackett]

after you loaded Windows, did you install anything else?
was the laptop on the network when Windows was reloaded?
can you start into Safe Mode?

this would indicate most of the hardware is OK and it’s either Windows itself that is faulty or the drive it is installed on.
did you try installing Windows onto the other drive?

It freezes while trying to install windows, it’s a process to hope it lasts long enough. It freezes on fresh install with nothing being downloaded. I have done offline and online installs, safe mode still freezes. I have tried both drives.

[Chris_Shackett]

after you loaded Windows, did you install anything else?
was the laptop on the network when Windows was reloaded?
can you start into Safe Mode?

this would indicate most of the hardware is OK and it’s either Windows itself that is faulty or the drive it is installed on.
did you try installing Windows onto the other drive?

Update, I redid another hard drive, if been in safe mode doing nothing but wiggling the mouse periodically and it hasn’t frozen in 20 minutes. That’s the longest its gotten so far.

[Chris_Shackett]

after you loaded Windows, did you install anything else?
was the laptop on the network when Windows was reloaded?
can you start into Safe Mode?

this would indicate most of the hardware is OK and it’s either Windows itself that is faulty or the drive it is installed on.
did you try installing Windows onto the other drive?

Another update, I tried with networking and it froze fairly quickly, a minute or so, redoing safe mode to see if it repeats not freezing.

[Chris_Shackett]

In regular safe mode it has went for 20 minutes again

[Bruce]

you’ve got some major fault somewhere, to state the obvious.
so you have tried different memory sticks, and tried just one stick?
if so, next step would be to try new sticks.
same for the m.2 drives, can you get your hands on another one?

otherwise, being a laptop, if it’s the processor or motherboard, your options become a lot more limiting, cost wise.

[Chris_Shackett]

So with it freezing with safe mode with networking but not in safe mode, is the issue with the networking most likely? Maybe the wifi in the laptop is messed up?

[Chris_Shackett]

you’ve got some major fault somewhere, to state the obvious.
so you have tried different memory sticks, and tried just one stick?
if so, next step would be to try new sticks.
same for the m.2 drives, can you get your hands on another one?

otherwise, being a laptop, if it’s the processor or motherboard, your options become a lot more limiting, cost wise.

I can’t get ahold of other m.2s but I had ram from an older laptop to put in here and no change

[PeterOz]

try reset bios to defaults

[Bruce]

what is make/model/serial number of laptop?