Acer Aspire 5 (A515-46-R3CZ) Sound Devices Come and Go

[aclark]

I recently bought an Acer Aspire 5 (A515-46-R3CZ), and the sound devices (in Device Manager) and drivers randomly stop working and won’t work again for several days. I’ve tried reinstalling drivers from Acer’s website, to no avail. I have a monitor with speakers built into it plugged into the laptop by way of an HDMI cable, and the laptop always registers those speakers, even when it forgets it has its own speakers (as well as the 3.5mm headphone jack). What could cause the laptop to randomly forget its sound devices and randomly remember them days later? Edit: It runs on Windows 11, if that helps.

[Rustys]

All the sound devices are affected this way.

Since you have had the system.

There is a known issue with Windows 11, version 22H2 do not know if that is what is going on here.

Tried an older version of the driver software from the Acer site.

Have you contacted Acer to notify them it could be something covered under warranty. Something may have come loose during shipping.

Tested speakers on another system.

[aclark]

I have not contacted Acer directly, but have been on their forums trying to get help.

[Rustys]

Should you need it.
See if this helps found here

https://www.acer.com/us-en/support/contact-acer

[HEADING=3]In-Warranty Support[/HEADING]
Get help with your Acer product at any time day or night. Acer phone and chat technicians can assist with product setup, technical troubleshooting and general questions you may have about your Acer product.

Phone: 1-866-695-2237
Available 24/7 - US and Canada
Español Disponible

Live Chat: (Available 5AM-2AM CST - US and Canada): Click to Chat

[Rustys]

Abandoned thread