MSI GE76 Raider 11UH freezes when in MSHybrid Graphics mode

[PeterOz]

Sometimes the newer drivers are not always the best

If this is a hardware problem way it`s only triggered when the discrete GPU is off is a mystery to me.

Because when the GPU is off it is using the onboard graphics.

Merry Christmas to all. Thank You.

Sorry I could not get you fixed.
Merry Christmas. (It is Christmas morning here)

[Renzokuken]

Because when the GPU is off it is using the onboard graphics.

I`ve proven that the onboard graphic are actually working and has being use by the system for video, internet browsing etc. just fine as long as the discrete GPU is kept on. This in Hybrid mode using the program mentioned above for keeping the discrete GPU on and idle if needed.

[Renzokuken]

[ATTACH type=“full”]8762[/ATTACH]

[PeterOz]

I’m stumped I’ll ask someone else
@phillpower2 @Bruce

[Bruce]

I’m sort of still worried it may be overheating when the discrete GPU is not the primary GPU.
elevating the laptop and having active cooling even in the form of a simple fan should confirm this.
but at only 2 months old, admittedly, unlikely.

but also, at only 2 months old, could this be a warranty job?

was the laptop doing this from day one?

[Renzokuken]

was the laptop doing this from day one?

In fact it was but I blame it to the outdated bios, driver, windows update and quickly switched to discrete mode.
And since I`ve missed the 14 day return policy and the service will take up to a month decided to keep it for the holidays. I have had similar problem in the past with same configuration(Intel + Nvidia) and it was the drivers/windows update.

could this be a warranty job?

Sure, but I wanted to avoid this if I can.

Elevating the laptop does have a positive effect on cooling and this one gets really hot while gaming so I`m in a prosses of searching for an active cooling pad.

As for you worries for overheating the CPU is actually poorly handled in terms of cooling(only 2 heat pipes) in favor to the GPU. So it[ICODE]s prone to overheating but I[/ICODE]ve tried to run it with turbo boost off were it barely reached 70+ Celsius and freezing again. It also happens on idle so unlikely.

Thank You

[Bruce]

@Renzokuken, do you still need help?

[Renzokuken]

@Renzokuken, do you still need help?

No, I’ll just send it to service center. Thanks.