MSI GE76 Raider 11UH freezes when in MSHybrid Graphics mode

[Renzokuken]

Hello,
The laptop is working great when in Discrete Graphic mode. Excellent performance. No overheating.
The moment I change to MSHybrid mode is when it will start to randomly freeze within 10 to 20 min after on.
Sometimes it may take an hour. Most of the time no error massages, mouse and keyboard unresponsive.
Buzzing sound if I was watching video and it will shut off in 2min if I don`t press and hold power button.
Yet occasionally blue screen of death showing: VIDEO DXKRNL FATAL ERROR. Here is the minidump read:

: kd> !analyze -v

---

• Bugcheck Analysis *

---

VIDEO_DXGKRNL_FATAL_ERROR (113)
The dxgkrnl has detected that a violation has occurred. This resulted
in a condition that dxgkrnl can no longer progress. By crashing, dxgkrnl
is attempting to get enough information into the minidump such that somebody
can pinpoint the crash cause. Any other values after parameter 1 must be
individually examined according to the subtype.
Arguments:
Arg1: 0000000000000019, The subtype of the BugCheck:
Arg2: 0000000000000002
Arg3: 00000000000010de
Arg4: 000000000000249c
[HEADING=1]Debugging Details:[/HEADING]
*** WARNING: Unable to verify checksum for win32k.sys

KEY_VALUES_STRING: 1

Key : Analysis.CPU.mSec
Value: 3515

Key : Analysis.DebugAnalysisManager
Value: Create

Key : Analysis.Elapsed.mSec
Value: 73211

Key : Analysis.Init.CPU.mSec
Value: 343

Key : Analysis.Init.Elapsed.mSec
Value: 130661

Key : Analysis.Memory.CommitPeak.Mb
Value: 92

Key : WER.OS.Branch
Value: vb_release

Key : WER.OS.Timestamp
Value: 2019-12-06T14:06:00Z

Key : WER.OS.Version
Value: 10.0.19041.1

FILE_IN_CAB: 110921-7906-01.dmp

BUGCHECK_CODE: 113

BUGCHECK_P1: 19

BUGCHECK_P2: 2

BUGCHECK_P3: 10de

BUGCHECK_P4: 249c

CUSTOMER_CRASH_COUNT: 1

PROCESS_NAME: System

STACK_TEXT:
ffffa00f[ICODE]c3a1f108 fffff802[/ICODE]3ba43ad0 : 00000000[ICODE]00000113 00000000[/ICODE]00000019 00000000[ICODE]00000002 00000000[/ICODE]000010de : nt!KeBugCheckEx
ffffa00f[ICODE]c3a1f110 fffff802[/ICODE]3b88250c : ffffb601[ICODE]f6d86180 ffffb602[/ICODE]07a15a90 ffffb601[ICODE]f6d86180 ffffb601[/ICODE]f6d86180 : watchdog!WdLogEvent5_WdCriticalError+0xe0
ffffa00f[ICODE]c3a1f150 fffff802[/ICODE]3b802221 : ffffb601[ICODE]f5df8d00 ffffb601[/ICODE]f5df8d00 ffffb601[ICODE]00000000 ffffb602[/ICODE]07a15c80 : dxgkrnl!DpiFdoHandleDevicePower+0x7fa2c
ffffa00f[ICODE]c3a1f1f0 fffff802[/ICODE]3b803771 : ffffb602[ICODE]07a15a90 ffffb601[/ICODE]f6d86180 ffffb601[ICODE]f6d86030 e94bd39e[/ICODE]4794807b : dxgkrnl!DpiFdoDispatchPower+0x21
ffffa00f[ICODE]c3a1f220 fffff802[/ICODE]3f36c1fa : 00000000[ICODE]00000001 ffffa00f[/ICODE]c3a1f3d9 00000000[ICODE]00000001 ffffb601[/ICODE]f6d55000 : dxgkrnl!DpiDispatchPower+0xe1
ffffa00f[ICODE]c3a1f340 00000000[/ICODE]00000001 : ffffa00f[ICODE]c3a1f3d9 00000000[/ICODE]00000001 ffffb601[ICODE]f6d55000 ffffb601[/ICODE]00000004 : nvlddmkm+0x9c1fa
ffffa00f[ICODE]c3a1f348 ffffa00f[/ICODE]c3a1f3d9 : 00000000[ICODE]00000001 ffffb601[/ICODE]f6d55000 ffffb601[ICODE]00000004 ffffa00f[/ICODE]00000001 : 0x1
ffffa00f[ICODE]c3a1f350 00000000[/ICODE]00000001 : ffffb601[ICODE]f6d55000 ffffb601[/ICODE]00000004 ffffa00f[ICODE]00000001 00000000[/ICODE]00000001 : 0xffffa00f[ICODE]c3a1f3d9 ffffa00f[/ICODE]c3a1f358 ffffb601[ICODE]f6d55000 : ffffb601[/ICODE]00000004 ffffa00f[ICODE]00000001 00000000[/ICODE]00000001 ffffa00f[ICODE]0000ffff : 0x1 ffffa00f[/ICODE]c3a1f360 ffffb601[ICODE]00000004 : ffffa00f[/ICODE]00000001 00000000[ICODE]00000001 ffffa00f[/ICODE]0000ffff ffffb601[ICODE]f6d55000 : 0xffffb601[/ICODE]f6d55000
ffffa00f[ICODE]c3a1f368 ffffa00f[/ICODE]00000001 : 00000000[ICODE]00000001 ffffa00f[/ICODE]0000ffff ffffb601[ICODE]f6d55000 ffffa00f[/ICODE]c3a1f3a0 : 0xffffb601[ICODE]00000004 ffffa00f[/ICODE]c3a1f370 00000000[ICODE]00000001 : ffffa00f[/ICODE]0000ffff ffffb601[ICODE]f6d55000 ffffa00f[/ICODE]c3a1f3a0 00000000[ICODE]00000022 : 0xffffa00f[/ICODE]00000001
ffffa00f[ICODE]c3a1f378 ffffa00f[/ICODE]0000ffff : ffffb601[ICODE]f6d55000 ffffa00f[/ICODE]c3a1f3a0 00000000[ICODE]00000022 ffffb601[/ICODE]edead180 : 0x1
ffffa00f[ICODE]c3a1f380 ffffb601[/ICODE]f6d55000 : ffffa00f[ICODE]c3a1f3a0 00000000[/ICODE]00000022 ffffb601[ICODE]edead180 00690072[/ICODE]0044005c : 0xffffa00f[ICODE]0000ffff ffffa00f[/ICODE]c3a1f388 ffffa00f[ICODE]c3a1f3a0 : 00000000[/ICODE]00000022 ffffb601[ICODE]edead180 00690072[/ICODE]0044005c 005c0072[ICODE]00650076 : 0xffffb601[/ICODE]f6d55000
ffffa00f[ICODE]c3a1f390 00000000[/ICODE]00000022 : ffffb601[ICODE]edead180 00690072[/ICODE]0044005c 005c0072[ICODE]00650076 ffffa119[/ICODE]7faaafc2 : 0xffffa00f[ICODE]c3a1f3a0 ffffa00f[/ICODE]c3a1f398 ffffb601[ICODE]edead180 : 00690072[/ICODE]0044005c 005c0072[ICODE]00650076 ffffa119[/ICODE]7faaafc2 006d006b[ICODE]006d0064 : 0x22 ffffa00f[/ICODE]c3a1f3a0 00690072[ICODE]0044005c : 005c0072[/ICODE]00650076 ffffa119[ICODE]7faaafc2 006d006b[/ICODE]006d0064 ffff8481[ICODE]b2b6f000 : 0xffffb601[/ICODE]edead180
ffffa00f[ICODE]c3a1f3a8 005c0072[/ICODE]00650076 : ffffa119[ICODE]7faaafc2 006d006b[/ICODE]006d0064 ffff8481[ICODE]b2b6f000 00000000[/ICODE]00000001 : 0x00690072[ICODE]0044005c ffffa00f[/ICODE]c3a1f3b0 ffffa119[ICODE]7faaafc2 : 006d006b[/ICODE]006d0064 ffff8481[ICODE]b2b6f000 00000000[/ICODE]00000001 00000000[ICODE]00000004 : 0x005c0072[/ICODE]00650076
ffffa00f[ICODE]c3a1f3b8 006d006b[/ICODE]006d0064 : ffff8481[ICODE]b2b6f000 00000000[/ICODE]00000001 00000000[ICODE]00000004 00000000[/ICODE]00000000 : 0xffffa119[ICODE]7faaafc2 ffffa00f[/ICODE]c3a1f3c0 ffff8481[ICODE]b2b6f000 : 00000000[/ICODE]00000001 00000000[ICODE]00000004 00000000[/ICODE]00000000 4e503f74[ICODE]6e164758 : 0x006d006b[/ICODE]006d0064
ffffa00f[ICODE]c3a1f3c8 00000000[/ICODE]00000001 : 00000000[ICODE]00000004 00000000[/ICODE]00000000 4e503f74[ICODE]6e164758 72d2a6d4[/ICODE]fa57bc9e : 0xffff8481[ICODE]b2b6f000 ffffa00f[/ICODE]c3a1f3d0 00000000[ICODE]00000004 : 00000000[/ICODE]00000000 4e503f74[ICODE]6e164758 72d2a6d4[/ICODE]fa57bc9e 00000000[ICODE]00000001 : 0x1 ffffa00f[/ICODE]c3a1f3d8 00000000[ICODE]00000000 : 4e503f74[/ICODE]6e164758 72d2a6d4[ICODE]fa57bc9e 00000000[/ICODE]00000001 fffff802`2259d406 : 0x4

SYMBOL_NAME: nvlddmkm+9c1fa

MODULE_NAME: nvlddmkm

IMAGE_NAME: nvlddmkm.sys

STACK_COMMAND: .cxr; .ecxr ; kb

BUCKET_ID_FUNC_OFFSET: 9c1fa

FAILURE_BUCKET_ID: 0x113_19_nvlddmkm!unknown_function

OS_VERSION: 10.0.19041.1

BUILDLAB_STR: vb_release

OSPLATFORM_TYPE: x64

OSNAME: Windows 10

FAILURE_ID_HASH: {fb504da1-90a7-64ec-e7aa-d0c04338976f}
[HEADING=1]Followup: MachineOwner[/HEADING]
I[ICODE]ve tried reinstalling the graphic drivers from MSI with DDU tool, latest BIOS , latest Windows update and even a clean Windows install didn[/ICODE]t help.
Also I`ve found that running a small program called TrayPwrD3 would stop freezing and makes system totally stable. What this program do is basically keeps you dGPU on.

[Renzokuken]

Upon further examination I can say that the laptop will freeze only if the nvidia gpu is set to off by the system for power/battery saving.

This is regardless of graphic mode selected and will happen in discrete graphics mode as well but only if I let the monitor to go off do to an inactivity=dgpu off.

Im not sure what really is happening. It might be the nvidia itself are trying to wakeup from sleep for no reason and fails.

I’ve run torture test on the cpu and gpu’s - furmark, intel cpu diagnostic tool, cinebench and no errors. As long as the nvidia graphic is on the laptop will perform as expected.

[Renzokuken]

I`ve also done memory test - no errors. Went ahead and removed as match as components as I can - freezing still happened. So my only option now is a motherboard swap but still. Here is the Speccy Snapshot if anyone is interested:

http://speccy.piriform.com/results/7ZnBOLodHVxOksIAawDPGlu

[veeg]

Hello

Hopefully some of our members will chime in soon.

@PeterOz

[PeterOz]

Also I`ve found that running a small program called TrayPwrD3 would stop freezing and makes system totally stable. What this program do is basically keeps you dGPU on.

You do not need the program discrete mode does this already.

So my only option now is a motherboard swap but still

I would clean and reapply thermal paste on the onboard graphics chip.
I will look at your Speccy also

[PeterOz]

can you also post the make and model of your laptop

[PeterOz]

Also
Can you go here and download speed fan and install Click On Me .
Run speed fan then click on the Exotics tab > show the magic. post a screen capture. To do a screen capture in Windows 10 press the windows key and the print screen button together. It will put the image in Pictures>Screenshots
Run speed fan when in hybrid mode please

Is your laptop
[HEADING=1]GE76 Raider[/HEADING]

[Renzokuken]

Also
Can you go here and download speed fan and install Click On Me .
Run speed fan then click on the Exotics tab > show the magic. post a screen capture. To do a screen capture in Windows 10 press the windows key and the print screen button together. It will put the image in Pictures>Screenshots
Run speed fan when in hybrid mode please

Is your laptop
[HEADING=1]GE76 Raider[/HEADING]

Hi PeterOZ, Thank you for your replay.

Yes that’s the exact model MSI GE76 Raider 11uh core i7 + gtx 3080 variant.

Clean and reapply thermal paste is always good but this laptop is fairly new only 2 months old and doesn’t seems to have overheating issues so far.

I will run speed fan test and post a screen shot later today.

[Renzokuken]

Here is the speed fan screen capture:

[ATTACH type=“full”]8756[/ATTACH]

[PeterOz]

can you run the cmd as admin
type in or copy and paste [COLOR=rgb(44, 130, 201)]sfc /scannow [COLOR=rgb(243, 121, 52)]press Enter[/COLOR][/COLOR]

[Renzokuken]

Just did it : Windows Resource Protection did not find any integrity violations.

[PeterOz]

The sfc should come back clean since you reinstalled windows. I am looking to see if hardware is causing a corruption.

[PeterOz]

Check if the nivida driver here is different from the MSI driver Download The Latest Official GeForce Drivers

[Renzokuken]

What do you mean by that? I have the latest drivers from Nvidia and Intel. If you suggestion is to stick to the OEM driver that did not stop the freezing.

[Renzokuken]

Well just wanted to thank you for your effort in helping me but at this point I think I`ll give up.

I[ICODE]ve done anything I can to exclude a software problem or a driver conflict. If this is a hardware problem way it[/ICODE]s only triggered when the discrete GPU is off is a mystery to me.

I will send the laptop to service center after the holydays. Merry Christmas to all. Thank You.