Random Freezing on HP Pavillion Gaming 17

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  • Pong876
    PCHF Member
    • Nov 2020
    • 3

    #1

    Random Freezing on HP Pavillion Gaming 17

    My Laptop keeps freezing after installing my dedicated GPU drivers (Intel(R) UHD 630) freezing is completely random and happens even when completing simple tasks and it just stays frozen until I turn off the PC with the power button.The Laptop works fine when I uninstall the GPU driver but then I can’t play any games . I’ve tried downloading all variants of drivers both from HP and Intel and none fixes my issue.Tried updating my bios and even reinstalling a fresh copy of windows but nothing works.Any Help would be greatly appreciated
  • veeg
    PCHF Director
    • Jul 2016
    • 8978

    #2
    Hello

    Please give us your complete laptop spec’s..

    Comment

    • Pong876
      PCHF Member
      • Nov 2020
      • 3

      #3
      Originally posted by Pong876
      veeg:
      Hello

      Please give us your complete laptop spec’s..
      Intel i5-9300H with Intel(R) UHD 630 graphics
      16 GB RAM
      NVIDIA GTX 1650
      256 GB SSD

      Comment

      • veeg
        PCHF Director
        • Jul 2016
        • 8978

        #4
        @Bruce

        Comment

        • Bruce
          PCHF Moderator
          • Oct 2017
          • 10697

          #5
          what is laptop make/model?

          Comment

          • Pong876
            PCHF Member
            • Nov 2020
            • 3

            #6
            Originally posted by Bruce
            what is laptop make/model?
            HP pavilion Gaming 17 Cd0xxx

            Comment

            • Bruce
              PCHF Moderator
              • Oct 2017
              • 10697

              #7
              have you tried uninstalling the GPU driver, rebooting the PC and letting it decide what it installs via Windows Updates?

              what are the ones on offer by HP, Intel and Windows?
              that is, what are the different versions of the UHD630 driver?
              and have you tried going back to older versions if they are available from Intel?

              I had a issue with my work PC last year.
              it has UHD630 graphics. I installed the latest Intel version but Windows Update taking it back to the previous version. I just left it for a few months until MS updated their driver database for my PC.

              Comment

              • phillpower2
                PCHF Administrator
                • Sep 2016
                • 15206

                #8
                Thread closed due to lack of feedback from the OP.

                Comment

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