Dell inspiration 15 7000 laptop won’t start

[Rachelirisrose]

Thank you, I did that and this came up, it’s now scanning for issues in order for a windows repair, does this sound hopeful?
I am very grateful for your assistance this evening thank you

[phillpower2]

Hopeful yes but fingers crossed.

You are welcome

[Rachelirisrose]

Sadly it’s just going around in circles, it tests, confirms there are no problems, tries to reboot and then back to the support assist page again

[phillpower2]

Try the following steps again, we are trying to get the options that can be seen at the link here

See if you are able to force the computer to start in the Windows Recovery Environment (RE) by starting up and shutting down the computer two or three times using the case power button, please note that you need to shut down the computer after the MBs splash screen and just before Windows attempts to load, if successful you should then continue to the Troubleshooting options and then hopefully be able to use a system restore point or Safe Mode etc.

[phillpower2]

Any update for us Rachelirisrose?

[Rachelirisrose]

Thank you for all of your help unfortunately I couldn’t get it to start the Windows Start recovery mode and gave up trying in the end, I have had to switch to another computer in order to work.
Appreciate your efforts in helping me.

[phillpower2]

You are welcome and thank you for letting us know (y)

Sounds like you may need to do a clean install of Windows 10 so when you are ready take a look at the info here for how to get your free ISO.