Dell inspiration 15 7000 laptop won’t start

[Rachelirisrose]

Hi, I am trying to start my laptop but it just won’t boot. I have tried pressing f2 in order to review the bios settings with some guidance but nothing we have tried makes any difference. I just get the black dell screen up and no noise to suggest the lap top is trying to start up. Any help would be much appreciated.
thank you

[phillpower2]

Welcome to PCHF Rachelirisrose,

I just get the black dell screen up and no noise to suggest the lap top is trying to start up

Sorry but can you clarify what you mean by this.

[Rachelirisrose]

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[phillpower2]

The spinning dots suggest that there is a problem with Windows loading, have you left the computer like this to see if anything changes, this sort of behaviour can be caused by an update being interrupted while it is installing.

See if you have the Dell onboard diagnostic tools available;

Restart your Dell PC.
When the Dell logo appears, press the F12 key to enter One-time Boot Menu.
Use the arrow keys to select Diagnostics and press Enter key on the keyboard.
Follow the on-screen prompts and respond appropriately to complete the diagnostics.
If the test fails, write down the error code and validation code and post it here.

[Rustys]

At what point are you pressing the F2 key?

Are you holding it down and or are you doing a press and release and or tapping it?

[Rachelirisrose]

The spinning dots suggest that there is a problem with Windows loading, have you left the computer like this to see if anything changes, this sort of behaviour can be caused by an update being interrupted while it is installing.

See if you have the Dell onboard diagnostic tools available;

Restart your Dell PC.
When the Dell logo appears, press the F12 key to enter One-time Boot Menu.
Use the arrow keys to select Diagnostics and press Enter key on the keyboard.
Follow the on-screen prompts and respond appropriately to complete the diagnostics.
If the test fails, write down the error code and validation code and post it here.

Thank you, this is in progress

[Rachelirisrose]

At what point are you pressing the F2 key?

Are you holding it down and or are you doing a press and release and or tapping it?

Holding it down as soon as the logo appears

[phillpower2]

Let us know how the testing goes.

You are welcome btw

[Rustys]

Since it it to late by the time the logo appears try tapping the button when you turn it on and it will take a few tries.

After you have completed the diagnostics that @phillpower2 has suggested.

[Rachelirisrose]

Since it it to late by the time the logo appears try tapping the button when you turn it on and it will take a few tries.

After you have completed the diagnostics that @phillpower2 has suggested.

Great thanks. Testing still in progress

[Rachelirisrose]

Rachelirisrose:
Hi, testing complete…

[phillpower2]

Have you tried restarting the notebook since the tests finished.

Can I ask that you do not quote every reply, it really does not help any and just makes for unnecessary reading, thanks.

[Rachelirisrose]

Apologies, I click reply and it automatically quotes. I clicked exit and then reboot but the original problem is happening again.
thanks

[phillpower2]

No worries, many folk do it but it is a pain in the proverbial as we have to read every post and quote to make sure nothing gets overlooked.

The tests passing looks good for the hardware but bad for Windows I`m afraid

See if you are able to force the computer to start in the Windows Recovery Environment (RE) by starting up and shutting down the computer two or three times using the case power button, please note that you need to shut down the computer after the MBs splash screen and just before Windows attempts to load, if successful you should then continue to the Troubleshooting options and then hopefully be able to use a system restore point or Safe Mode etc.

[Rachelirisrose]

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