Laptop Crashing

[phillpower2]

No worries and thanks for the additional info mtblillie (y)

Upload the latest crash dmp for us if you will;

1. Copy any dmp files from C:\Windows\Minidump onto the desktop.
2. Select all of them, right-click on one, and click on Send To> New Compressed (zipped) Folder.
3. Upload the zip folder using the Attach button, bottom left of the dialogue input box

[mtblillie]

Unfortunately there are no files in that folder, let alone crash dump (dmp) files. I checked to see if the files were hidden, but no luck. Maybe I don’t have my crash dump file configured properly?

[phillpower2]

How to enable small memory crash dmps in Windows 10

[phillpower2]

Any update mtblillie?

[mtblillie]

I apologize I’ve had a very busy past few days and haven’t been on my computer much. So the memory dump was set to automatic, not sure if that would have prevented previous dmp files from being created (still learning a lot of this). I changed the settings to create a small memory dump in the event of BSOD. The next time the computer crashes and goes to BSOD I will check to see if any dmp files were created and post them here.

Thanks again for your help and sticking with me!

[phillpower2]

No worries and thanks for getting back to us (y)

It is a waiting game now so unless you get any BSOD no need to worry about getting back to us, we will leave your thread marked as pending for a week then get back to you.

[mtblillie]

Surprisingly I haven’t had a crash yet, but I do have a new problem. Random text has disappeared from file extensions, program windows, even from command prompt. I’ve looked up some trouble shooting tips but they all require command prompt so I didn’t get very far. I attached some CBS log files (which for me only say “2019” but who knows, maybe it’ll have more for you) as well as some screenshots to what I am seeing.

The CBS logs are too big for this forum, so if you want to look at them I can upload them to mediafire and post the link.

[mtblillie]

I restarted my computer for a second time after this missing text problem. This time it installed an update and when it booted up the problem seemed to go away. I continued to use it throughout the day and it did just recently crash. This I was able to add the dmp file.

[phillpower2]

Did you ever get around to running the Windows AIO Repair tool, if not, can you just let us know when you next reply and only do the below for now.

Memory compression and a problem with the HDD or the image on the HDD are both flagged up, see attached pics, do the easiest two checks first, check the pagefile size and turn off fast boot, create a new system restore point and then do the following;

[COLOR=rgb(44, 130, 201)]Pagefile info;

Press Windows and then choose Settings.

In the Settings window, search for “Performance” and then choose “Adjust the appearance and performance of Windows“.

Go to the Advanced tab and click the “Change…” button, in the Virtual Memory section.

In the Virtual Memory window, check the “Automatically manage paging file size for all drives” box.

Click “OK” button twice and then restart your computer.

[COLOR=rgb(44, 130, 201)]Disable Fast boot;

Press Windows + R to launch the Run application. In the dialogue box type “control panel” and hit Enter. This will launch your computer’s control panel.
Once in the control panel, click on Power Options.

Once in the Power Options, click on “Choose what the power buttons do” present at the left side of the screen.

Now you will see an option which requires administrative privileges named as “Change Settings that are currently unavailable”. Click it.

Now head to the bottom of the screen and uncheck the box which says “Turn on fast startup”. Save changes and exit.

You do not mention what the computer was being used for at the time, if nothing much at all doing the above may help but if you happened to have had a lot of tabs open or were running a program that requires a lot of memory and CPU resources doing the above will most likely not help.

[COLOR=rgb(44, 130, 201)]Tip
If using a computer and not a mobile phone, please avoid adding multiple posts while waiting for us to reply to your last, edit your last post to include anything that you wish to add, this will ensure nothing gets overlooked which can sometimes happen if a thread has more than one page, it also avoids filling up folks inbox[/COLOR][/COLOR][/COLOR]

[mtblillie]

I will be sure to edit posts next time instead of multi posting, thanks for the tip.

I did run the all in one repair tool, following all steps including the optional ones, but the tool didn’t seem to find much.

Virtual Memory paging file sizes:
Minimum Allowed: 16 MB
Recommended: 1396 MB
Currently Allocated: 2560 MB
It was already set to automatically manage paging file size. I assumed from your post that it want it “checked” rather than “unchecked” but I thought it best to verify that with you. I did create a restore point prior to this and restarted anyway just to confirm the settings.

As for fast boot, I’m not sure why but it didn’t appear in the settings where you would normally find it. I have attached a screenshot so you can see what I’m seeing.

I don’t remember for sure what I was doing before the last crash but I’m fairly certain that I had photoshop open which is usually what is running when it crashes. There are some occasions where I can run photoshop for hours, close it, and then the next day run it for another few hours before it crashes. And then other instances it crashes just moving files in file explorer.

[phillpower2]

Check for a repair log that will have been created when the you ran the AIO repair tool, upload load all that you find.

Unchecking and then rechecking would have done but have you noticed that the currently allocated amount exceeds the recommended amount.

Your power plan settings are not much different than mine (see attachment below) did you click on "Change Settings that are currently unavailable”. first.

Make sure that Hibernation is disabled on the computer, it is less than useless and is known to cause issues.

To disable Hibernation:

[ol]
[li]The first step is to run the command prompt as administrator. In Windows 10, you can do this by right clicking on the start menu and clicking “Command Prompt (Admin)”[/li][li]Type in “powercfg.exe /h off” without the quotes and press enter. If you typed it in correctly, the cursor will simply start at a new line asking for new input[/li][li]Now just exit out of command prompt[/li][/ol]

[phillpower2]

Any update for us?

[phillpower2]

Any update for us? This thread will be closed if not replied to within 48hrs.

[mtblillie]

I am very sorry for the late response @phillpower2 . I have attached the logs.

For the power allocation I’m not sure if I changed those settings at some point previously or if I simply found them that way. I thought it was a little weird but unfortunately I just don’t know enough to change it blindly.

I did click on “Change Settings that are Currently Unavailable” and it brought me to the page that I posted.

Also I had previously disabled hibernation on the system, but I will double check to make sure.

[phillpower2]

Will come back to the power settings if needs be but for now see the below.

Windows found and repaired a fair few errors there which may explain the gap between the two most recent crashes.

Can I ask if you could check the time and date in the BIOS and on the Task Bar and post here what is showing for the both of them.