Toshiba Satellite C55Dt connect to external monitor with a broken screen?

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  • ajshn
    PCHF Member
    • Jul 2017
    • 36

    #1

    Toshiba Satellite C55Dt connect to external monitor with a broken screen?

    I have a Toshiba Satellite C55Dt with a currently broken cable to the screen (or something broken haven’t figured it out yet). The laptop powers on and i can hear everything on, just the screen is black. I would like to hook it up to an external monitor but it isn’t letting me do that. When the screen worked I just plugged it in and it showed up on the external monitor. Now that the screen doesn’t work I get nothing, ive tried every function key, different monitors, and cords (vga and hdmi).

    Is there something im missing, is it just not possible with this laptop to plug it into an external monitor if there isn’t any power going to the screen?
  • Bill1
    PCHF Member
    • Jun 2017
    • 108

    #2
    Do you have an owners manual? There may be information there.
    Toshiba’s site was no help that I could see.

    Comment

    • Rustys
      PCHF Member
      • Jul 2016
      • 7862

      #3
      What operating system and version is the system running?

      If the Battery can be removed do so and remove the power and press the power button for 30 seconds. Reattach power cord with power and see if the system come up.

      When you power on the system nothing come up on the screen?

      Does it look like it is even getting lit up may have too look closely at the edges of the screen?

      Do you hear beeping coming form the speakers?

      Lest try this:
      Connect the external Monitor to the system and power it on
      Power on the Laptop with it plugged into power
      Give it ample time to boot up.
      Now tapping once the FN+F4 key do we have a display?
      Repeat (waiting a few minutes between taps to allow the system to register)

      Comment

      • phillpower2
        PCHF Administrator
        • Sep 2016
        • 15206

        #4
        Welcome to PCHF ajshn,

        On Toshiba notebooks the toggle function is commonly achieved by pressing down the Fn and the F5 or F6 key both at the same time.
        Originally posted by ajshn
        The laptop powers on and i can hear everything on, just the screen is black.
        If the above does not work and you do not even get a Toshiba splash screen or a BIOS screen it would suggest serious hardware failure, being that the notebook powers up and that the video is provided by an AMD A8-7410 APU three possible causes come to mind, motherboard or CPU failure and an outside chance bad RAM.

        Is the computer covered by any warranty, if not, are you or anyone you know comfortable with opening up a notebook to try removing/replacing the RAM.

        Comment

        • ajshn
          PCHF Member
          • Jul 2017
          • 36

          #5
          Thank you for your replies.
          I don’t have the manual but I found one online and it only says to just plug in the cable, nothing else.
          I think the issue with the screen is a bad cable, which i’m pretty sure got caught in the broken hinge, ive ordered a replacement cable, and if I manage to fix the screen ill replace the hinges too. But in the meantime, i’d like to keep trying to connect it to an external monitor. I’ve tried rebooting and removing the battery several times.

          It is not under warranty, I bought it used, thankfully for very cheap.
          Some images: [MEDIA=imgur]U7oZnvq[/MEDIA]
          [MEDIA=imgur]K5ZwGuv[/MEDIA]

          Comment

          • Rustys
            PCHF Member
            • Jul 2016
            • 7862

            #6
            Originally posted by Rustys
            What operating system and version is the system running?
            If replacing that wire does not fix it could be that the display screen and or video card its self has gone out.

            Comment

            • phillpower2
              PCHF Administrator
              • Sep 2016
              • 15206

              #7
              Originally posted by ajshn
              I have a Toshiba Satellite C55Dt with a currently broken cable to the screen (or something broken haven’t figured it out yet). The laptop powers on and i can hear everything on, just the screen is black. I would like to hook it up to an external monitor but it isn’t letting me do that. When the screen worked I just plugged it in and it showed up on the external monitor. Now that the screen doesn’t work I get nothing, ive tried every function key, different monitors, and cords (vga and hdmi).

              Is there something im missing, is it just not possible with this laptop to plug it into an external monitor if there isn’t any power going to the screen?
              When and how did the notebooks screen get broken and did getting nothing on an external screen happen right after the damage was caused.

              Have you got a link to your exact model of notebook, all the info that I am finding say that the Toshiba Satellite C55DT only has a HDMI port.
              Originally posted by phillpower2
              Is the computer covered by any warranty, if not, are you or anyone you know comfortable with opening up a notebook to try removing/replacing the RAM.
              Can you also let us know the answer to what I have highlighted in blue above.

              Comment

              • ajshn
                PCHF Member
                • Jul 2017
                • 36

                #8
                Laptop Info: http://support.toshiba.com/support/m...ext=1200009050 It has a hdmi and a vga port.
                The laptop hinge was broken before I bought it, my friends roommate stepped on it or something. The screen worked then and it could be plugged it into another monitor. Recently the screen went and I just moved the cable a bit and it came back on. But last week it happened again and I couldn’t fix it. My new cable arrives the end of this week.
                Sorry I missed that question but Its not under warranty, I’ve already opened the computer and I can try to replace the ram, but it depends on the cost of it, i don’t really want to throw money at a computer I paid like 30$ for. (;

                Once I get the cable and change it and if it isn’t fixed I will consider my next options. If its say the graphics card, and this is probably a stupid question, but i have an extra card for a desktop is there a way to test it with the laptop, obviously it can’t fit but could it still be plugged in?

                Comment

                • Rustys
                  PCHF Member
                  • Jul 2016
                  • 7862

                  #9
                  Originally posted by ajshn
                  If its say the graphics card, and this is probably a stupid question, but i have an extra card for a desktop is there a way to test it with the laptop,
                  No, With some laptops the graphics is intergraded into the motherboard so if and when it goes you have to replace the motherboard.

                  Comment

                  • ajshn
                    PCHF Member
                    • Jul 2017
                    • 36

                    #10
                    Thanks for answering my dumb questions guys. I’ll update again after I get my cable, which should be by this weekend.

                    Comment

                    • Rustys
                      PCHF Member
                      • Jul 2016
                      • 7862

                      #11
                      Originally posted by ajshn
                      Thanks for answering my dumb questions guys. I’ll update again after I get my cable, which should be by this weekend.
                      I have yet to see any dumb questions. Just information that you did not know.

                      Thank you for keeping us informed.

                      Comment

                      • ajshn
                        PCHF Member
                        • Jul 2017
                        • 36

                        #12
                        I received the cable today and popped it in, and I got nada. Since there where other cables and wires in the broken hinge i was wondering if those could cause my issue if they were damaged. I’m not quite sure what the black and white wires are for, but the silver/grey cable pictured leads up to the webcam.
                        [MEDIA=imgur]a/XFjWd[/MEDIA]

                        Comment

                        • Rustys
                          PCHF Member
                          • Jul 2016
                          • 7862

                          #13
                          Originally posted by ajshn
                          The laptop hinge was broken before I bought it, my friends roommate stepped on it or something.
                          Have you checked the screen its self and the motherboard for any damage?
                          Originally posted by ajshn
                          I’m not quite sure what the black and white wires are for, but the silver/grey cable pictured leads up to the webcam.
                          Are you talking about the back and white ones that are on the last image form the link in post # 12?

                          If so they are the WIFI antennas.

                          Comment

                          • ajshn
                            PCHF Member
                            • Jul 2017
                            • 36

                            #14
                            The screen is fine and the motherboard doesn’t appear damaged. Yes I did mean the cords in the pics in post 12, sorry.

                            Comment

                            • Rustys
                              PCHF Member
                              • Jul 2016
                              • 7862

                              #15
                              Originally posted by ajshn
                              The screen is fine and the motherboard doesn’t appear damaged. Yes I did mean the cords in the pics in post 12, sorry.
                              There are several pictures that are in that link in post #12 I was asking if it was this one with the back and white wires that you were asking about. Sorry about the confusion.

                              [MEDIA=imgur]5TWTipT[/MEDIA]

                              Comment

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