PC shut down when starting a game

[gettingmad]

Hi, I have the following build:

[ul]
[li]Fractal Design Meshify C[/li][li]MSI AMD B550M PRO-VDH m[/li][li]AMD Ryzen 5 3600[/li][li]Corsair CMK16GX4M2D3600C18 DDR4 8GB x 2[/li][li]RTX 3070[/li][/ul]
No overclocking

When I built this 3 years ago I had a EVGA 600W bronze power supply with it. Earlier this week that power supply seemed dead after something tripped the power on the socket (when I was raising my standing desk, so assuming that was the culprit?)

I have ordered a new power supply from amazon and the pc did not start with it either. I took it to a local service both the new and old power supply with the pc to find out if not those, then what else is the issue. The person at the shop confirmed that the pc started with his spare PSU, and both mine looks like are dead.

So I ordered a new power supply: Amazon.co.uk .

I know 850W is overkill but there were no huge price difference to others and i did not wanted the PSU to be an issue if I start upgrading the pc eventually.

Now with this PSU the PC runs but the moment I start a game the pc switches off. Running something only CPU heavy like Ableton seems to work fine.

I also was able to run a loadtest using Heavyload for 3 minutes that showed both CPU and GPU near full load at all times, it did not switched off and there were no overheating issues

Not really what could be the issue here

Thanks in advance

[veeg]

Hello

Which game are you trying to play ? Any peripherals showing any issue’s ?

@Pyro

[Pyro]

Do you have a different GPU to swap in?

It’s possible that the underwhelming PSU you had in before caused some issues/damage, did anything else happen prior to these instabilities?

Let’s get some more information:

Download and run the free version of speccy.

Once you have ran speccy, publish the scan by going to: File > Publish Snapshot.

[gettingmad]

Do you have a different GPU to swap in?

It’s possible that the underwhelming PSU you had in before caused some issues/damage, did anything else happen prior to these instabilities?

Let’s get some more information:

Download and run the free version of speccy.

Once you have ran speccy, publish the scan by going to: File > Publish Snapshot.

No, sadly no. Trying to avoid service if possible, already spent £60 on them when brought the PSU-s in.

Prior to these not much, for a few months now i saw black squares sometimes popping on the screen, very rarely, and never in game.
This has not changed.

This is the speccy: https://speccy.piriform.com/results/...7sp8anJySJPq7p

[gettingmad]

Hello

Which game are you trying to play ? Any peripherals showing any issue’s ?

@Pyro

Looking at t hardware monitor does not seems like it, no overheating anywhere, fans working etc…

I have tried, and i think this is interesting:

Lies of P → i dont even get to the menu, on startup straight away shuts down. (3d animation in menu)
Only Up! → i get to the menu and shuts down. (menu has the map as background, seems 3D)
Elden ring → works in menu, starting the game shuts it down. (static menu background)
Cuphead → Working, i was in game for a minute, seemed ok, did not wanted to stretch it. (2D game?)

I am no expert at all, but to me seems like when its rendering something 3D?

[phillpower2]

You have a few things going on that need sorting so will do a couple at a time to save overloading you, with the exception of the first one they will be addressed as they are list in Speccy;
10/02/2024 11:10;: Driver Easy Scheduled Scan

Get rid of this snake oil, for as to why see my canned info below;
Once Windows has been installed, you install the necessary drivers for the MB and other hardware and then leave well alone, drivers should not be allowed to auto update and you should never update any driver/s unless the new drivers are intended to resolve a specific issue that you are having, installing new drivers unnecessarily can actually cause you the very issues that any new drivers are intended to resolve and uninstalling the new drivers may not resolve the problem/s that installing the new drivers has caused.

Depending on priority it can take many months before the driver provider releases any fix and depending on the age of the hardware or software concerned they sometimes do not even bother or may have already announced an end of support.

The Driver Easy garbage may have messed up your drivers and further investigation may well be required once we are done with Speccy.

Corsair CMK16GX4M2D[COLOR=rgb(184, 49, 47)]3600C18 DDR4 8GB x 2
[/COLOR]

[COLOR=rgb(184, 49, 47)]
The 3600MHz RAM is not appropriate for your CPU, AMD state here up to 3200MT/s and if you have DOCP/EXPO?XMP enabled the RAM will get auto OCd past what the CPU can handle and the PC will become unstable.

Just as they can`t handle RAM that is too fast Ryzen CPUs do not like RAM that is too slow either, it causes them to bottleneck, your RAM is presently working at around 2100MT/s which will be throttling the CPUs performance.

Go into the BIOS and manually set the RAM to run at 3200MHz/MT/s and the voltage to 1.35V, save the new settings, exit the BIOS, restart the PC and move onto the next task.
Graphics
ASUS VG27W [COLOR=rgb(184, 49, 47)]B[/B]
ASUS VC239 [COLOR=rgb(184, 49, 47)]B[/B]

You shouldn’t mix the specifications of monitors and in particular when it comes to the resolution, suggest that while we are troubleshooting that you disconnect the secondary monitor and have just your favourite connected.

Will leave you with the above for now.

[COLOR=rgb(44, 130, 201)]Can I ask that you do not quote every reply as we have to read the full post to make sure nothing gets missed, thanks.[/COLOR][/COLOR][/COLOR][/color]

[gettingmad]

I have not used drivereasy over a year now, thanks for the advice.

Done all the steps.

[phillpower2]

Avast Antivirus
Antivirus: Enabled
Virus Signature Database: Up to date

The once great and free Avast is now so bad and intrusive that most if not all reputable forums do not recommend its use, it foists all sorts on users and can be a real pain to get rid of, see my canned info below for why you do not need Avast or any other third party AV;

Windows 8, 8.1, 10 and 11 come with an improved Windows Defender, it offers the same real-time anti-virus/anti-malware protection as Microsoft Security Essentials. Windows Defender also shares the same malware signature definitions as Microsoft Security Essentials, and Forefront Endpoint Protection. Technically, Microsoft Security Essentials has not been renamed Windows Defender, or combined with it in Windows 8, 8.1, 10 and 11.

[COLOR=rgb(226, 80, 65)]If any AV product that you have is a paid for version you should always make sure that you have a copy of the product key kept somewhere safe just in case you ever wish to reinstall it.

You can uninstall Avast in the Control Panel but should you have any problems see Avast clean removal info here Please create a new system restore point first.

You may be interested in reading the following Avast admits to ‘unacceptable’ sharing of user data: what you need to know

Once Avast has been correctly uninstalled, check to see if Windows Defender has auto enabled and allow it to update and carry out a full scan of your computer.

Once done, restart, test by using the computer as you normally would, post back with an update when you are ready.[/COLOR]

[gettingmad]

running the full scan now, as in test do you mean test running a game or just the regular bits?

[phillpower2]

Normal use and a new run of Speccy for us if you will, if you are a regular gamer do a bit of that as well please.

[gettingmad]

No viruses.
New speccy: http://speccy.piriform.com/results/n...LQPAnj6gctjoRo

Everything seems to work as usual. Starting a game caused shutdown again.

[phillpower2]

No viruses.

For clarity, we don`t check for viruses outside of the malware forum and the suggested steps were intended to ensure that your computer had AV and Firewall protection.

Other than the gaming problem how is the computers performance since you made the suggested changes.

Speccy is looking a lot better but we are seeing high temperatures and memory usage for a computer that is not under any load.

Did you have anything running in the background and how long had the computer been in use when you ran Speccy.

Starting a game caused shutdown again.

Can you tell us what you mean by shutdown, see my canned info below;
Software such as Windows can crash and when it does crash you get a BSOD and when enabled a crash dmp is generated, programs or games when they crash can on occasion close to the desktop but the computer will still be 100% functional.

Hardware failure such as a weak power supply and/or overheating are not software related and when a computer for example suddenly turns off, freezes or the screen goes black etc the behaviour should be described as the “computer shut down unexpectedly” or froze etc and not as having crashed as the latter implies a software issue as opposed to an obvious hardware issue when described properly.

Having the correct info means that helpers will not be looking for a software issue when the problem is clearly hardware related.

What game was involved, is it on the HDD or SSD and is it played on or offline.

Got to head out for an hour or so but on my return after going through any follow up regarding the above we can look at running a couple of tests.

[gettingmad]

It felt slightly faster on startup.

Speccy was done couple mins after restart.
Right now I have the computer on 5 hours, only chrome running atm with 1 tab, and CPU shows 58 C, GPU 53C, 40 % ram usage.

Shutdown as it switches off like its been unplugged. I cant even switch it back on straight away.
Games I tested with are installed on the SSD, mainly offline:

Lies of P,
Elden Ring,
Only Up!

EDIT: new Speccy after fresh restart, nothing running: http://speccy.piriform.com/results/t...kXa4JvD4ecqYj2

[gettingmad]

It does not switches off with graphically less demanding games.
The ones I tried and I was able to play: Cuphead, Inside

[phillpower2]

Right now I have the computer on 5 hours, only chrome running atm with 1 tab, and CPU shows 58 C, GPU 53C, 40 % ram usage.

Something is not right there then, the temps are way too high, you should be idling in the 40+ °C range and the elevated temps could affecting the RAM.

Shutdown as it switches off like its been unplugged. I cant even switch it back on straight away.

Typical overheating symptom and this includes a PSU internally which unfortunately is not something that we can check when it comes to the internal temperatures, are you aware that your PSU is only – Tier B • Mid-range

Also noted in Speccy, you have a poor internet connection and because you are connected via Wi-Fi gaming online will be the pits, gaming rigs 100% need to be via an Ethernet connection.

Download Speedfan and install it. Once it’s installed, run the program and post here the information it shows. The information I want you to post is the stuff that is circled in the example picture I have attached but don`t worry if it does not display the same.

http://artellos.geekstogo.com/speedfan.png

Download, run and grab a screenshot of HWMonitor (free).

To capture and post a screenshot;

Click on the ALT key + PRT SCR key..its on the top row..right hand side..now click on start…all programs…accessories…paint…left click in the white area …press CTRL + V…click on file…click on save…save it to your desktop…name it something related to the screen your capturing… BE SURE TO SAVE IT AS A .JPG …otherwise it may be to big to upload… after typing in any response you have… click on Upload a File to add the screenshot.

Screenshot instructions are provided to assist those that may read this topic but are not yet aware of the “how to”.