System Crash (Critical Event - Kernel-Power )

[Bruce]

@Grobmotoriker - still going strong?

[Grobmotoriker]

Sadly it happened again… I tried to note what causes the problem but I really dont know which program or what leads to the failure coming up.
I try today some more testing with different games and different programs and will give an update tomorrow.
But already thank you for all the help and support!

[phillpower2]

I tried to note what causes the problem but I really dont know which program or what leads to the failure coming up.

[COLOR=rgb(184, 49, 47)]Before installing any drivers, updates or programs etc make a written note of what they are and when they were installed, any further problems you will be able to check if any recent update triggered the problem.
[/COLOR]

[COLOR=rgb(184, 49, 47)]
The very reason why it was suggested that you make a written note

Post a new Speccy url and MTB log for us.[/color]

[Grobmotoriker]

yeah I did note everything and nothing was happening everything was running smoothly. Then 1 day after the failure was coming up again.
It feels that it has something to do with my GPU. What can really fast trigger this failure is if I do high graphic settings on a game and have additional a youtube video on a second monitor or something like this. Sometimes then just the game and the explorer crashes at the same time. Sometimes a BDOS comes…

clippy: http://speccy.piriform.com/results/5...O6MyVN4qfQi6dN

[phillpower2]

The drivers were not installed correctly, can I ask why you think that video and fancy Razer keyboard and mouse drivers are more important than installing the chipset and SATA/storage drivers in the correct way.
24.01.2023 Razer Inc - HIDClass - 6.2.9200.16534
Razer Inc HIDClass driver update released in January 2017
24.01.2023 Razer Inc - HIDClass - 6.2.9200.16534
Razer Inc HIDClass driver update released in January 2017
24.01.2023 Advanced Micro Devices, Inc. - Display - 31.0.12027.7000
[COLOR=rgb(184, 49, 47)]Advanced Micro Devices, Inc. Display driver update released in
October 2022

The Radeon drivers that Windows installed have been reported as causing problems before, see thread here

The three latest dmps blame memory management and the earlier two software corruption which may have gotten sorted by Windows updates, the memory management is back to incorrect driver installation.

Do you have a link to the model of PSU that you have.

[COLOR=rgb(44, 130, 201)]NB: We can`t even test the RAM down to the incorrect driver installation.[/COLOR][/COLOR]

[Grobmotoriker]

I did install the drivers as you said… First chipset drivers… But the problem might have been because I had to plug in LAN cabel for installation of windows because windows 11 home didnt let me install without it. Right after the setup was done I took it from the internet and installed chipset drivers. But after I had restarted it automatically had installed the drivers for razer. I have no clue why. I was doing a clean install. maybe because when I installed windows I had to log in with my account…

What do you mean with “SATA/storage” driver. As I told you before on this webpage from asus there are these drivers but there is nothing to install:

[ATTACH type=“full” width=“485px”]11451[/ATTACH]

https://www.asus.com/de/motherboards-components/motherboards/prime/prime-x670-p-wifi/helpdesk_download/?utm_source=ROG-Blog&utm_medium=text&utm_campaign=ROGBlogArticles&utm_content=Kontrolliere%20die%20Temperaturen%20deines%20AMD%20Ryzen%207000er%20Prozessors%20mit%20dem%20ASUS-exklusiven%20PBO%20Enhancement&model2Name=PRIME-X670-P-WIFI

Because I was curious about the RAM I was yesterday testing a little with the RAM. Using different slots or using just 1x RAM. Interesting was that using different slots and different setups was impacting the frequency of the BDOS.

Interesting results:
-1st Ram (solo) - was running fine (45 mins of extreme testing)
-2nd Ram (solo/same slot) - BDOS after 15 mins
-1st Ram again - Black screen
-1st Ram again (reinstalled) - was working fine
-2 Rams - opened browser and youtube over and over crashed
-2 Rams again (switched positions) - was working fine for next 3 hours
-1 day after (same setup) - after 30 mins BDOS

As you said I might have something to do with memory management. If it is actually the driver installation I might have to reinstall again and buy windows pro version or maybe there is a trick to skip the need of an internet connection.

PSU: be quiet! - Leise Netzteile, Gehäuse und PC Kühlungsprodukte. PSU Kalkulator und Kühler Check für Ihren PC

[phillpower2]

Speccy is telling us that dodgy video drivers were installed first followed by Razer keyboard and mouse drivers next, we are not in a position to argue with yourself or Speccy but what can[ICODE]t speak can[/ICODE]t lie and Speccy says the drivers were incorrectly installed,

Leaving the drivers, below is how you need to test your RAM and memory slots properly;

How to physically test your RAM.

[COLOR=rgb(226, 80, 65)]The following checks require the computer case to be opened so take the following safety precautions 1st, disconnect the power cord from the wall socket, press the case power button for twenty seconds or so to get rid of any residual charge in the system, take anti static precautions before touching anything inside, you can do this by touching a bare metal part of the case or PSU or if a notebook by touching a household radiator or associated copper feed pipe.

Have a pencil and notepad to hand.

Remove each stick of RAM and blow out the memory slots.

Insert the first stick of RAM in memory slot A2 which is the second slot away from the CPU, reconnect the power and in the case of a desktop computer the video to screen cable and the keyboard.

Power up the computer and see how it goes.

Make a note of the results.

Repeat the procedure until the first stick of RAM has been tested in each memory slot and the results written down.

Remove the first stick of RAM and put it to one side on top of a piece of paper with the number one on it for identification purposes.

Repeat the procedure with all RAM until each stick has been tested in all slots, the results written down and the sticks identified numerically.

Now the really long winded part;

If no individual stick of memory or slot on the MB has an obvious problem all of the above needs to be repeated but this time by running Memtest 86 for each stick of RAM and in each slot on the MB and for at least 4/5 passes, for some reason that many of us cannot explain a stick of RAM may work in one slot on a MB but not in another.[/COLOR]

[Bruce]

@Grobmotoriker - any update?

[phillpower2]

Being that the OP revisited the forum after my reply # 37 but chose not to reply this thread will be closed.