System Crash (Critical Event - Kernel-Power )

[phillpower2]

Can we have a new Speccy url, any new crash dmps and a MTB log, see below, I will look at the GPU drivers meanwhile.

Download MiniToolBox and save the file to the Desktop.

Close the browser and run the tool, check the following options;

List last 10 Event Viewer Errors
List Installed Programs
List Devices (Only Problems)
List Users, Partitions and Memory size

Click on Go.

Post the resulting log in your next reply for us if you will.

[Grobmotoriker]

Clippy: http://speccy.piriform.com/results/B...UucO0htY31FJYb

regarding the drivers: I deinstalled GPU drivers again and installed this time only the driver without the adrenalin tool from amd.
the driver date didnt change in windows before or after.

[phillpower2]

Your latest Speccy url shows that the only driver to have been installed was for the GPU eight days ago;
[COLOR=rgb(184, 49, 47)]13.01.2023 9NZ1BJQN6BHL-AdvancedMicroDevicesInc-2.AMDRadeonSoftware
9NZ1BJQN6BHL - 1152921505695772366

Your crashes point towards memory corruption and problems with the chipset so incorrect driver installation is the most likely cause of your troubles.

No RAM info in Speccy, can you post a link to the exact RAM that you have.

Can I ask how you come to have OBS installed.[/COLOR]

[Grobmotoriker]

Memory: D532GB 5200-36 Trident Z5 RGB

I installed the drivers from my mainboard from this side: https://www.asus.com/de/motherboards...e=PRIME-X670-P

-Realtek RTL8125 LAN driver
-AMD Chipset Driver
-Realtek Audio Driver

OBS just to record games. Playing competetive new world. For reviews my group for improvement

[phillpower2]

We asked for a link to your RAM :unsure:

Not sure what happened to them then but fwiw it was done wrong in any event, as per my re[;y #7;

Once Windows has been clean installed you must then install first the MBs chipset drivers, then the storage/SATA drivers and third the graphics drivers, the drivers can either come from a disk provided by the motherboard manufacturer or downloaded from their site and saved to a flash drive etc, this is a must and Windows should not be allowed to check for updates before it has been done as more often than not Windows installs the wrong drivers or in the incorrect order and this can cause all sorts of problems.

Using OBS for recording is ok but so you know, we do not assist with streaming related threads.

[COLOR=rgb(84, 172, 210)]Tip
If using a computer and not a mobile phone, please avoid adding multiple posts while waiting for us to reply to your last, edit your last post to include anything that you wish to add, this will ensure nothing gets overlooked which can sometimes happen if a thread has more than one page[/COLOR]

[Grobmotoriker]

sorry. this is the link to my RAM: F5-5200J3636C16GX2-TZ5RK F5-5200J3636C16GA2-TZ5RK - Overview - G.SKILL International Enterprise Co., Ltd.

I still dont know what to do now :S Do I need to reinstall mll my windows?
I wasnt able to install the SATA drivers. The drivers I downloaded from ASUS didnt have any file to run. I dont know what to do there. Have never installed any drivers for SATA :S

[ATTACH type=“full”]11393[/ATTACH]
[ATTACH type=“full”]11394[/ATTACH]

[phillpower2]

Well your RAM is supported by both the CPU and the MB so it is looking more likely to be that the drivers were installed wrong that is causing the trouble.

Which two slots do you have the RAM in.

For now, download and save to a USB thumbdive just the latest chipset drivers.

[Grobmotoriker]

Slot 2 and 4 as recommended in the manual.

[phillpower2]

All good there as well then.

Download/save the chipset drivers as was suggested.

Take the PC offline including disconnecting the Ethernet cable.

Reset Windows - Remove everything option

Install the chipset drivers then shutdown the PC, reconnect the Ethernet cable.

Restart the PC and test by using the computer as you normally would.

Post back with an update when you are ready.

Going offline now but will check back tomorrow.

[Grobmotoriker]

Ok will do that tomorrow. Will give you an update tomorrow in the evening.

[phillpower2]

(y)

[Grobmotoriker]

Wont be able to do it till Tuesday. Will send an update

[phillpower2]

No problem and thanks for letting us know.

[Grobmotoriker]

ok so I reinstalled today everything and installed everything like you explained. Except that I needed an Internet connection for the setup of windows… It seems that you need Windows Pro or higher to do it completly offline xD
After reinstalling driver as you said I had a AMD graphics driver error. Then I was wondering about the onboard graphics and I just deinstalled from the device manager. Since then everything was working. I will monitor over the next days what is happening and will let you know.

[phillpower2]

Sounds promising & thanks for the update ???

Suggest that you use the computer as you normally would and see how things go.

Before installing any drivers, updates or programs etc make a written note of what they are and when they were installed, any further problems you will be able to check if any recent update triggered the problem.