System Crash (Critical Event - Kernel-Power )

**veeg** · 01-16-2023, 02:40 PM

Hello

If your pc is stable enough run this scan.

run and post that log.. SysnativeBSODCollectionApp | Sysnative Forums

**Grobmotoriker** · 01-16-2023, 10:16 PM

I am not quite sure if I am missing something.
But in the end it just repeats “Waiting for SystemInfo”

16.01.2023 21:43:38,24

Code:

        Copying mini-kernel dump files . . .

Datei nicht gefunden

Code:

        Copying mini-kernel dump files . . .  D O N E


        Running WHOAMI command . . .


        Running WHOAMI command . . . D O N E

–

16.01.2023 21:43:38,40

Code:

     Starting Separate subtasks

        Running msinfo32 - saving as NFO file

        Begin DirectX Kernel Diagnostics Report . . .

16.01.2023 21:43:38,48

Code:

     Starting Driver Queries

        Running Driver Query . . .  driverquery - verbose output
           program 1 of 3 . . .  executing

Code:

        Running Driver Query . . .  driverquery - Signed Drivers
           program 2 of 3 . . .  executing

Code:

        Running Driver Query . . .  driverquery - List Format
           program 3 of 3 . . .  executing

16.01.2023 21:43:38,61
Driver Queries Running

16.01.2023 21:43:38,63

Code:

        Dumping Event Viewer Application Log . . .  50,000 records

16.01.2023 21:43:38,67

Code:

        Dumping Event Viewer System Log . . .  50,000 records

16.01.2023 21:43:38,72

Code:

        Running TRACERT and IPCONFIG . . . .

16.01.2023 21:43:38,77

Code:

        Running TRACERT  . . .  D O N E
        Running IPCONFIG . . .
        Running IPCONFIG . . .  D O N E


     Running systeminfo report . . .

16.01.2023 21:43:38,95 Export current variables

16.01.2023 21:43:38,97

Code:

        Starting process to search for Drivers . . .

16.01.2023 21:43:39,02 Running NETSH Commands

16.01.2023 21:43:39,03

Code:

        Gathering Network Information . . .

16.01.2023 21:43:39,37

Code:

        Gathering Network Statistics, please wait as this may take a moment!

16.01.2023 21:47:34,04

Code:

        Gathering Network Information . . .  D O N E

16.01.2023 21:47:34,04

Code:

        Obtaining Windows Error Reporting information . . .

Datei nicht gefunden
16.01.2023 21:47:34,07

Code:

        Obtaining Windows Error Reporting information . . .  D O N E

16.01.2023 21:47:34,07

Code:

        Running Windows Management Instrumentation -

        "Recoveros" and Page File . . .

AllocatedBaseSize=5120
Caption=C:\pagefile.sys
CurrentUsage=31
Description=C:\pagefile.sys
InstallDate=20221228194415.678058+060
Name=C:\pagefile.sys
PeakUsage=33
Status=
TempPageFile=FALSE

Keine Instanzen verfügbar.

16.01.2023 21:47:34,22
“Recoveros” and Page File . . . D O N E

Code:

        Listing running Tasks . . . EXECUTING . . .  Please Wait . . .

16.01.2023 21:47:35,08

Code:

        Running executing Tasks Listing . . .  D O N E

16.01.2023 21:47:35,09

Code:

        Downloading and executing autorunsc.exe. . .

Sysinternals Autoruns v14.09 - Autostart program viewer
Copyright (C) 2002-2022 Mark Russinovich
Sysinternals - www.sysinternals.com

Autorunsc shows programs configured to autostart during boot.

Usage: autorunsc [-a <*|bdeghiklmoprsw>] [-c|-ct] [-h] [-m] [-s] [-u] [-vt] [-o ] [[-z ] | [user]]]
-a Autostart entry selection:
* All.
b Boot execute.
c Codecs.
d Appinit DLLs.
e Explorer addons.
g Sidebar gadgets (Vista and higher)
h Image hijacks.
i Internet Explorer addons.
k Known DLLs.
l Logon startups (this is the default).
m WMI entries.
n Winsock protocol and network providers.
o Office addins.
p Printer monitor DLLs.
r LSA security providers.
s Autostart services and non-disabled drivers.
t Scheduled tasks.
w Winlogon entries.
-c Print output as CSV.
-ct Print output as tab-delimited values.
-h Show file hashes.
-m Hide Microsoft entries (signed entries if used with -s).
-o Write output to the specified file.
-s Verify digital signatures.
-t Show timestamps in normalized UTC (YYYYMMDD-hhmmss).
-u If VirusTotal check is enabled, show files that are unknown
by VirusTotal or have non-zero detection, otherwise show only
unsigned files.
-x Print output as XML.
-v[rs] Query VirusTotal (www.virustotal.com) for malware based on file hash.
Add ‘r’ to open reports for files with non-zero detection. Files
reported as not previously scanned will be uploaded to VirusTotal
if the ‘s’ option is specified. Note scan results may not be
available for five or more minutes.
-vt Before using VirusTotal features, you must accept
VirusTotal terms of service. See:

Code:

           https://www.virustotal.com/en/about/terms-of-service/ 

     If you haven't accepted the terms and you omit this
     option, you will be interactively prompted.

-z Specifies the offline Windows system to scan.
user Specifies the name of the user account for which
autorun items will be shown. Specify ‘*’ to scan
all user profiles.
-nobanner
Do not display the startup banner and copyright message.

16.01.2023 21:47:35,72

Code:

        Autoruns. . . D O N E

Waiting for SystemInfo
Waiting for SystemInfo
Waiting for SystemInfo
Waiting for SystemInfo
Waiting for SystemInfo
Waiting for SystemInfo
Waiting for SystemInfo
Waiting for SystemInfo

**veeg** · 01-17-2023, 01:50 AM

let’s get more help.

@phillpower2

**phillpower2** · 01-17-2023, 08:02 PM

How old is the PSU.

Have you made sure that all power cables are secure at each end and that the RAM and GPU are seated correctly.

Download then run Speccy (free) and post the resultant url for us, details here, this will provide us with information about your computer hardware + any software that you have installed that may explain the present issue/s.

To publish a Speccy profile to the Web:

In Speccy, click File, and then click Publish Snapshot.

In the Publish Snapshot dialog box, click Yes to enable Speccy to proceed.

Speccy publishes the profile and displays a second Publish Snapshot. You can open the URL in your default browser, copy it to the clipboard, or close the dialog box.

Copy any dmp files from C:\Windows\Minidump onto the desktop.
Select all of them, right-click on one, and click on Send To> New Compressed (zipped) Folder.
Upload the zip folder using the Attach button, bottom left of the dialogue input box

**Grobmotoriker** · 01-17-2023, 08:31 PM

-Everything is new except for the graphic card and the SSD.
-Yes I have checked all power cables and so on.
-I even rebuilded the PC and reinstalled WIN 11

Clippy: http://speccy.piriform.com/results/7...JbDmyDB3cJEDMG

Already thank you for your time and help!

**phillpower2** · 01-17-2023, 09:06 PM

Looked at Speccy + the three latest dmps.

Speccy first;
Operating System
Windows 11 Home 64-bit
Computer type: Desktop
[COLOR=rgb(184, 49, 47)]Installation Date: 13.01.2023 10:40:04

There are no system drivers shown to have been installed since Windows was, only GPU drivers were but done out of sequence.

Once Windows has been clean installed you must then install first the MBs chipset drivers, then the storage/SATA drivers and third the graphics drivers, the drivers can either come from a disk provided by the motherboard manufacturer or downloaded from their site and saved to a flash drive etc, this is a must and Windows should not be allowed to check for updates before it has been done as more often than not Windows installs the wrong drivers or in the incorrect order and this can cause all sorts of problems.
Power Profile
[COLOR=rgb(184, 49, 47)]Active power scheme: top performance

Change the Windows Power Plan to Balanced, Ultra and High Performance are a form of overclocking that is known to cause stability and overheating issues, the setting should only be used for gaming type notebooks that have a discrete GPU that needs the extra power.

Two of the latest crash dmps point towards GPU drivers but until the system drivers have been correctly installed it is pointless addressing the GPU driver issue.[/COLOR][/COLOR]

**Grobmotoriker** · 01-17-2023, 09:26 PM

[ATTACH type=“full”]11368[/ATTACH]

so I installed the chipset drivers and GPU drivers in the beginning but I might have restarded my PC before so Windows might have already updated some stuff…
A few days ago I even installed/deinstalled them again.

So what would you suggest me to do? Reinstalling windows? Or just delete all drivers and update them in the right order?

**phillpower2** · 01-18-2023, 12:03 PM

Have you changed the Windows Power Plan to Balanced.

**Grobmotoriker** · 01-18-2023, 02:37 PM

yes I did! Will try to challege my PC in the evening and lets see if something happens.

**phillpower2** · 01-18-2023, 03:37 PM

???

**Grobmotoriker** · 01-18-2023, 08:33 PM

I tried to record a game while playing and the PC crashed after 3 mins …

**phillpower2** · 01-19-2023, 05:15 PM

Originally posted by Grobmotoriker

I tried to record a game while playing and the PC crashed after 3 mins …

Explain what happened exactly.

Software such as Windows can crash and when it does crash you get a BSOD and when enabled a crash dmp is generated, programs or games when they crash can on occasion close to the desktop but the computer will still be 100% functional.

Hardware failure such as a weak power supply and/or overheating are not software related and when a computer for example suddenly turns off, freezes or the screen goes black etc the behaviour should be described as the “computer shut down unexpectedly” or froze etc and not as having crashed as the latter implies a software issue as opposed to an obvious hardware issue when described properly.

Having the correct info means that helpers will not be looking for a software issue when the problem is clearly hardware related.

**Grobmotoriker** · 01-19-2023, 10:04 PM

Thats makes sense. Sorry!

So at this point it really only happens when I game some with with high graphics and CPU requirements or do stomething similar intense.

The following failures all happened plenty of times:

windows freez → BSOD appears → PC restarts
Game freez → Game closes
Windows freez → some weird sounds come from my PC “tse tse tse tse tse” (really fast) → no BSOD → pc shutsdown → restart
*sometimes it just shutdown without this sound

I am sorry for not beeing clear from the beginning.

**Grobmotoriker** · 01-21-2023, 02:07 PM

What I forgot to mention in the points in the last post is that sometimes my browser (Chrome) brings my whole PC to lag quite heavy.
Then I have to minimize it and open it again and everythings works again.

So I am little confused right now…
The driver date for my graphic cards in windows says 30.11.2022

[ATTACH type=“full”]11385[/ATTACH]

but in this is the downloaded and installed version:

[ATTACH type=“full”]11386[/ATTACH]

shouldnt that be the same date?

System Crash (Critical Event - Kernel-Power )

System Crash (Critical Event - Kernel-Power )

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