Ryzen 5 5600G not showing maximum resolution of my Dell monitor

[TheyCallMeTJ]

Hi guys

Prior to my little problem
I upgraded my PC’s motherboard, CPU and memory to a Gigabyte B550M DS3H (v1.3), Ryzen 5 5600G (using the AMD integrated graphics so no dedicated GPU used) and 16GB memory. I was fully prepared to install a newly purchased single licence Windows 10 on a new SSD drive but I thought I see what will happen if I boot up from my existing windows 10 installation. Surprisingly, booting up from the old Windows 10 SSD drive, all the new motherboard drivers installed automatically, with no errors or conflicts in device manager and Windows accepted all these hardware changes under the same single PC retail licence. I thought for sure I would need a new Windows 10 license which I already bought in readiness, but everything runs so good and refreshingly super faster than before my hardware upgrades, So I feel no need to install a fresh windows 10 and I really don’t want to now as I have so much tailoring and app settings tweaked over the years. Although not the point of this post, I do wonder what convinces Windows 10 that I am still using the same PC even though everything is changed like Trigger’s Broom (an Only Fool’s and Horses reference!)? Is it just the same SSD drive that was enough?

Only one little problem…

The only drivers and utility I needed to install next was the latest AMD software (Adrenaline Edition) and Gigabyte motherboard app centre.

But one little problem surfaced. Neither the AMD software or the Windows display settings recognises my monitor’s maximum 1440p resolution. It only gives me 1920 X 1200 maximum. My monitor is a Dell U2713HM. The connection is via DVI which was the same as before the upgrades.

I then downloaded Dell monitor manager software to see if that can help and although it shows 2560 X 1440, my display is clearly not in that mode and when clicking on change display, it brings up the Windows 10 display settings which only shows the 1920 X 1200 mode and nothing higher.

My other PC and laptop recognise my monitor’s 1440p but not this system.

One more info I forgot to mention if relevant, is that prior to the upgrade, my graphics card was an Nvidia GTX 970. And yes I do still have this card and yeah, it’s actually a better GPU than what the integrated Graphics in the Ryzen 5 but not that significantly better and I like this new build for it’s low power consumption.

So can anyone help me regain my monitor’s 1440p mode?

Thanks, and apologies if this had a bit too much fluff, it’s the way I roll!

[TheyCallMeTJ]

Update, I did have to reactivate windows with a new license…I did not notice a watermark in the corner of the desktop showing activation required!

But that doesn’t seem to be related to my issue one I reactivated Windows 10.

So not sure what to trouble shoot next. I do have a second SSD installed. I wonder if I install a second test windows 10 on that to see if that works which would mean that my existing windows 10 handling my hardware changes was the problem.

I also uninstalled the old Nvidia graphics drivers but that didn’t resolve.

[Rustys]

Did you install the Chipset drivers first?

So other can assist let get a speccy report.

[COLOR=rgb(243, 121, 52)]What is the brand and model name or number of the PSU.

Download then run Speccy (free) and post the resultant url for us, details here, this will provide us with information about your computer hardware + any software that you have installed that may explain the present issue/s.

To publish a Speccy profile to the Web:

In Speccy, click File, and then click Publish Snapshot.

In the Publish Snapshot dialog box, click Yes to enable Speccy to proceed.

Speccy publishes the profile and displays a second Publish Snapshot. You can open the URL in your default browser, copy it to the clipboard, or close the dialog box.[/COLOR]

[Rustys]

I do have a second SSD installed.

Sometimes preforming a fresh install of windows if the second drive is attached it will (sometimes) install information onto that driver. Why suggested to only have the drive that you are attempting to install OS on be the only one installed.

I also uninstalled the old Nvidia graphics drivers but that didn’t resolve.

Did you use the DDU to totally uninstall the drivers?

https://www.guru3d.com/files-details/display-driver-uninstaller-download.html

I then downloaded Dell monitor manager software

Why it is not a Dell computer since the hardware has been replaced.

[TheyCallMeTJ]

Did you install the Chipset drivers first?

So other can assist let get a speccy report.

[COLOR=rgb(243, 121, 52)]What is the brand and model name or number of the PSU.

Download then run Speccy (free) and post the resultant url for us, details here, this will provide us with information about your computer hardware + any software that you have installed that may explain the present issue/s.

To publish a Speccy profile to the Web:

In Speccy, click File, and then click Publish Snapshot.

In the Publish Snapshot dialog box, click Yes to enable Speccy to proceed.

Speccy publishes the profile and displays a second Publish Snapshot. You can open the URL in your default browser, copy it to the clipboard, or close the dialog box.
[/COLOR]

[COLOR=rgb(243, 121, 52)]
Sure, I didn’t know about Speccy. Here is the URL result: http://speccy.piriform.com/results/E...Hrlh7EBg7ml4Tk[/color]

[TheyCallMeTJ]

Sometimes preforming a fresh install of windows if the second drive is attached it will (sometimes) install information onto that driver. Why suggested to only have the drive that you are attempting to install OS on be the only one installed.

Did you use the DDU to totally uninstall the drivers?

https://www.guru3d.com/files-details/display-driver-uninstaller-download.html

Why it is not a Dell computer since the hardware has been replaced.

I installed the AMD chipset driver package after I booted up the windows which installed its own generic drivers automatically.

But I uninstall all the drivers again and re-install. I don’t know of DDU so I will check that out. Thanks

Not sure what you mean about the Dell monitor software, I installed it because I have a Dell Monitor with a hope that it might have enabled the higher resolution access. Alas, that didn’t. But the software was specific to my monitor not a Dell computer. I’ve now un-installed it anyway as I don’t want unnecessary software.

And thanks for your responses.

[Rustys]

Not a problem happy to help.

Misunderstood on the Dell monitor software not to monitor the system on the same page now.

Still need the PSU make and model

Running low on C drive space

Disk Letter: C:
File System: NTFS
Volume Serial Number: 8231F52D
Size: 231 GB
Used Space: 210 GB (90%)
[COLOR=rgb(209, 72, 65)]Free Space: 21.5 GB (10%)

For windows to run properly plus 32 GB available for Windows to update. Then there is also reserved around 7-10 GB. The less space the harder the drive has to work to store data including temp files that they system uses for the program running.[/COLOR]

[TheyCallMeTJ]

The PSU is 500w but I can’t access its brand and model right now I’m afraid.

I’ll redirect my documents etc onto the other ssd.

[Rustys]

Let us know the results when completed.

[TheyCallMeTJ]

OK I used the DDU to uninstall the GPU drivers all in safe mode. I started with remnants of Nvidia that were still lingering, then AMD.

Restarted, installed AMD. Same issue, no change.

However, I just noticed that the Graphics card is allocated 512mb VRAM…I think that’s where the problem lies. Shouldn’t that VRAM be 2 or 4GB to handle 1440p? So I think I need to look into how to allocate that VRAM, probably in BIOS. Do you think I am on the right track there?

[Rustys]

You really need to look into getting a GPU that can and will handle what you want.

The only issue is that it will pull from you RAM which will lessen the amount that you have available for the system to run properly.

How much free space do you now have?

[PeterOz]

So I think I need to look into how to allocate that VRAM, probably in BIOS

You can’t really

https://techguided.com/how-much-vram-do-i-need/

[PeterOz]

I installed the AMD chipset driver package after I booted up the windows which installed its own generic drivers automatically.

From AMD or Gigabyte if from AMD you need Gigabyte drivers
https://www.gigabyte.com/Motherboard...driver-chipset

[TheyCallMeTJ]

I appreciate your troubleshooting responses, both of you. Thank you.

But I have now actually found what the problem is or rather the culprit after these two days of head scratching. Turns out to be something so simple as usually is the case! It’s wasn’t obvious, though, I hasten to add.

It had nothing to do with drivers (which btw I had all the correct drivers installed from Gigabyte which included AMD chipset drivers) or free storage space, and I even did a fresh install of Windows 10 on the other empty SSD drive to see if it was some legacy clash on the main SSD drive.

The Culprit
The problem ended up being the DVI port on the motherboard was only capable of up to 1920 X 1200 whereas my monitor DVI port is a Dual Link. I never thought of that being the bottleneck as all of my older Graphics cards DVI port handled 1440p and I just never thought the motherboard would have a lesser capable DVI port. In hindsight, I should never make such an assumption and I should have remembered there are different types of DVI ports and furthermore, motherboards are not commonly used as the main video throughput anyway!

Having said that, this motherboard has an HDMI 2 port which can of course handle 1440p but my monitor’s HDMI port is 1.4 and can only push out 1080p! That would have been end game for this build but thankfully my monitor also has a DP1.2 port that can handle 1440p 60hz and although my motherboard has no DP port, there are DP to HDMI adapter cables available for this very purpose capable of up to 4k 60hz throughput.

So that should be the end game solution, I’ll report back on how that fares when I receive the cable!

On a side note
In response to why I have this particular build with no dedicated graphics card even though I actually have a GTX 970 that can push the graphical performance of the build. This build as I explained in my original post is to try and achieve a capable lower power consumption PC at low cost that I can use on a regular basis for standard productivity and occasional 1080p video editing/rendering for my astrophotography. I have been doing all of that stuff on older components but with a dedicated GTX 970. But time will tell if this very admirable Ryzen 5 5600G APU serves well enough for those activities. So far the PC is superfaster than what I had before, using the same SSD drive with windows 10 and apps albeit at 1080p which of course I was used to 1440p. Having said that 1080p seems absolutely more pleasant to work with with my ageing eyesight, I shouldn’t be bothered with 1440p! 1080p Video editing will be the real test though as well as image stacking rendering of my astrophotography. If the build falls short of my demands, I will simply upgrade what ever aspect needs upgrading, be it more memory, a dedicated GPU, CPU whatever. This build is not for gaming, its for productivity, simple video editing etc. I have a separate gaming build PC in my living room with an RTX 2060 which I use for VR gaming/activities.

But as I say, I’ll report back on how and if that cable resolves the problem.

[TheyCallMeTJ]

I forgot to show the cable that I will be getting for those interested:

https://www.amazon.co.uk/gp/product/B08FCHQXSQ/ref=ox_sc_act_title_1?smid=ABI01N1FCUZG9&th=1

Typo correction on my previous post, my motherboard’s HDMI is 3.2