Strange browser behaviour

[liquiddemons]

I’ve been called on to fix an issue on my mother’s computer. It is not allowing her to access certain common websites. It’s the same way in Chrome/Firefox/Edge. I thought it might be a malware issue and I did find and remove Adaware Web Companion which had found its way onto her system. It did not alleviate the issue however. I ran HitManPro on the system but it only found cookies. I’m a bit stumped as to what the issue is and what to do about it. Has anyone any suggestions?

[Bruce]

If the internet is working per say, and only some website effected, across multiple browsers, you may still have malware, or what you did have has made changes.

Let’s move this to the appropriate thread and get @Malnutrition to do his stuff.

[liquiddemons]

If the internet is working per say, and only some website effected, across multiple browsers, you may still have malware, or what you did have has made changes.

Let’s move this to the appropriate thread and get @Malnutrition to do his stuff.

Thank you.

[Malnutrition]

Please post frst and addition.txt logs. So we can see what is going on with your machine.

Click here for instructions.

[liquiddemons]

Please post frst and addition.txt logs. So we can see what is going on with your machine.

Click here for instructions.

Thank you very much! I will for sure get over to my mom’s place today and be back in touch ASAP. Thanks again.

[Malnutrition]

Ok. Once I have the logs, we can target the problem.

[liquiddemons]

Ok. Once I have the logs, we can target the problem.

It appears to have been a wi-fi issue. I ended up resetting the wi-fi extender and magically everything worked again! Sorry for the false alarm and thanks again for your assistance.

[Malnutrition]

I’d run Adware cleaner and install UblockOrigin, then reset the hosts file just to be on the safe side. All up to you . thanks for letting us know you took care of the issue, I’ll mark as solved.