high disk usage everytime i opened a program

[Malnutrition]

Laptop is still doing that checkdisk atm.

Ok, let it complete.

Also yes I am willing to remove anything as long as it will clean the laptop.

Ok.

Do I just uninstall all the vpns? And what is a tencent software?

Yes, in add remove programs remove anythng VPN related, and as far as tencent software its the program below.
Gameloop (HKLM-x32...\MobileGamePC) (Version: 1.0.0.1 - Tencent Technology Company)

Once the machine is completed the checkdisk then run the fix I provided, and the O&O software and the windows update blocker and provide me with a fresh FRST and addition.txt as well as a new ZHP diag log, I will then remove anything related to Tencent and any VPN remants that remain.

[Malnutrition]

On a side note… Once all the software issues are taken care of we will look at temps, laptops are notorious for slowing down due to heat issues, and if you have never cleaned the fans we will address that as well,

[Mamba]

Sorry I wasnt able to access the website yesterday. I finished with the fixlist.txt but I didnt get any fix report.
I am gonna continue with the frst after this.

[Malnutrition]

Go ahead and run the fix again. There should be a file named fix log on your desktop, after you run it. I need to see if a certain file has been removed.

[Mamba]

Sorry I encountered another problem. So what happened was that I couldn’t access the website so I thought that maybe I should update my drivers(internet says that outdated drivers could slow the computer?). Now my laptop wireless adapter couldn’t see any wifi. I uninstalled it from device manager but it didn’t work.

[Malnutrition]

Roll back to a restore point prior to updating the wireless driver.

[MEDIA=youtube]8tgodWHzApo[/MEDIA]

[Malnutrition]

What is the make and model of your laptop. Also, how did you update the driver did you use a program?

[Mamba]

[HEADING=1]Fix result of Farbar Recovery Scan Tool (x64) Version: 15-04-2022
Ran by Ganja (15-04-2022 19:42:48) Run:3
Running from C:\Users\Ganja\Desktop
Loaded Profiles: Ganja
Boot Mode: Normal[/HEADING]
fixlist content:

---

CloseProcesses:
SystemRestore: On
CreateRestorePoint:
C:\Users\Ganja\AppData\Local\temp\202241120203491
C:\Users\Ganja\AppData\Local\Google\Chrome\User Data\Default\File System\000
C:\Users\Ganja\AppData\Local\Google\Chrome\User Data\Default\File System\001
C:\Windows\System32\GameMon.des
C:\Program Files (x86)\360
C:\WINDOWS\System32\Config\systemprofile\AppData\R oaming\360safe
C:\Users\Ganja\AppData\Local\ESET\ESETOnlineScanne r\ESETOnlineScanner.exe
DeleteValue: HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Exp lorer\StartupApproved\Run32|Mirroring360
DeleteValue: HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Exp lorer\StartupApproved\StartupFolder|regedit.lnk
DeleteKey: HKCU\SOFTWARE\AvastAdSDK =>.Avast Software s.r.o
DeleteKey: HKU\S-1-5-21-3947486154-1424391867-2577238500-1001\SOFTWARE\AvastAdSDK =>.Avast Software s.r.o
DeleteKey: HKLM\SOFTWARE\WOW6432Node\BANDISOFT
DeleteKey: HKCU\SOFTWARE\BANDISOFT
DeleteKey: HKU\S-1-5-21-3947486154-1424391867-2577238500-1001\SOFTWARE\BANDISOFT
cmd: del /s /q “C:\ProgramData\Microsoft\Windows Defender\Scans\History\Service\DetectionHistory*."
cmd: del /s /q “C:\ProgramData\Microsoft\Windows Defender\Scans\History\Service*.log”
cmd: del /s /q “C:\ProgramData\Microsoft\Windows Defender\support*.log”
cmd: del /s /q "%userprofile%\AppData\Local\Microsoft\Edge\Us er Data\Default\Cache*.”
startpowershell:
Set-MpPreference -DisableAutoExclusions $true -Force
set-mppreference -mapsreporting basic -Force
set-mppreference -DisableRealtimeMonitoring $false -Force
set-mppreference -DisablePrivacyMode $true -Force
set-mppreference -DisableIOAVProtection $false -Force
set-mppreference -CheckForSignaturesBeforeRunningScan $true -Force
set-mppreference -PUAProtection enabled -Force
Update-MpSignature
Get-MpComputerStatus
get-mppreference
endpowershell:
Folder: C:\Users\Ganja\AppData\Local\temp\202241120203491
File: C:\Users\Ganja\AppData\Local\temp\202241120203491
C:\Windows\Temp*.*
C:\WINDOWS\system32*.tmp
C:\WINDOWS\syswow64*.tmp
Cmd: netsh advfirewall reset
Cmd: netsh advfirewall set allprofiles state ON
cmd: DISM.exe /Online /Cleanup-image /Scanhealth
cmd: DISM.exe /Online /Cleanup-image /Restorehealth
CMD: fltmc instances
CMD: del /s /q C:\Windows\SoftwareDistribution\download*.*
CMD: del /s /q “%userprofile%\AppData\Local\temp*.*”
ExportKey: HKLM\SOFTWARE\Microsoft\Windows Defender\Exclusions
EmptyTemp:
CMD: ipconfig /flushdns
Reboot:

---

Processes closed successfully.
SystemRestore: On => completed
Restore point was successfully created.
“C:\Users\Ganja\AppData\Local\temp\202241120203491 ” => not found
“C:\Users\Ganja\AppData\Local\Google\Chrome\User Data\Default\File System\000” => not found
“C:\Users\Ganja\AppData\Local\Google\Chrome\User Data\Default\File System\001” => not found
“C:\Windows\System32\GameMon.des” => not found
“C:\Program Files (x86)\360” => not found
“C:\WINDOWS\System32\Config\systemprofile\AppData\ Roaming\360safe” => not found
“C:\Users\Ganja\AppData\Local\ESET\ESETOnlineScann er\ESETOnlineScanner.exe” => not found
“HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ex plorer\StartupApproved\Run32\Mirroring360” => not found
“HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Ex plorer\StartupApproved\StartupFolder\regedit.lnk” => not found
HKCU\SOFTWARE\AvastAdSDK =>.Avast Software s.r.o => not found
HKU\S-1-5-21-3947486154-1424391867-2577238500-1001\SOFTWARE\AvastAdSDK =>.Avast Software s.r.o => not found
HKLM\SOFTWARE\WOW6432Node\BANDISOFT => not found
HKCU\SOFTWARE\BANDISOFT => not found
HKU\S-1-5-21-3947486154-1424391867-2577238500-1001\SOFTWARE\BANDISOFT => not found

========= del /s /q “C:\ProgramData\Microsoft\Windows Defender\Scans\History\Service\DetectionHistory*.* ” =========

========= End of CMD: =========

========= del /s /q “C:\ProgramData\Microsoft\Windows Defender\Scans\History\Service*.log” =========

Deleted file - C:\ProgramData\Microsoft\Windows Defender\Scans\History\Service\Unknown.Log

========= End of CMD: =========

========= del /s /q “C:\ProgramData\Microsoft\Windows Defender\support*.log” =========

C:\ProgramData\Microsoft\Windows Defender\support\MPDetection-20220409-200928.log
The process cannot access the file because it is being used by another process.
C:\ProgramData\Microsoft\Windows Defender\support\MPDeviceControl-20220414-042756.log
The process cannot access the file because it is being used by another process.
C:\ProgramData\Microsoft\Windows Defender\support\MPLog-20220409-200928.log
The process cannot access the file because it is being used by another process.

========= End of CMD: =========

========= del /s /q “%userprofile%\AppData\Local\Microsoft\Edge\User Data\Default\Cache*.*” =========

The system cannot find the path specified.

========= End of CMD: =========

========= Powershell: =========

AMEngineVersion : 1.1.19100.5
AMProductVersion : 4.18.2203.5
AMRunningMode : Normal
AMServiceEnabled : True
AMServiceVersion : 4.18.2203.5
AntispywareEnabled : True
AntispywareSignatureAge : 0
AntispywareSignatureLastUpdated : 4/15/2022 1:14:37 PM
AntispywareSignatureVersion : 1.363.412.0
AntivirusEnabled : True
AntivirusSignatureAge : 0
AntivirusSignatureLastUpdated : 4/15/2022 1:14:37 PM
AntivirusSignatureVersion : 1.363.412.0
BehaviorMonitorEnabled : True
ComputerID : EE2DE552-89E5-4508-93CE-4B7130061582
ComputerState : 0
DefenderSignaturesOutOfDate : False
DeviceControlDefaultEnforcement : Unknown
DeviceControlPoliciesLastUpdated : 4/14/2022 4:38:22 AM
DeviceControlState : Disabled
FullScanAge : 4294967295
FullScanEndTime :
FullScanOverdue : False
FullScanRequired : False
FullScanSignatureVersion :
FullScanStartTime :
IoavProtectionEnabled : True
IsTamperProtected : True
IsVirtualMachine : False
LastFullScanSource : 0
LastQuickScanSource : 2
NISEnabled : True
NISEngineVersion : 1.1.19100.5
NISSignatureAge : 0
NISSignatureLastUpdated : 4/15/2022 1:14:37 PM
NISSignatureVersion : 1.363.412.0
OnAccessProtectionEnabled : True
ProductStatus : 524288
QuickScanAge : 0
QuickScanEndTime : 4/15/2022 7:28:59 PM
QuickScanOverdue : False
QuickScanSignatureVersion : 1.363.403.0
QuickScanStartTime : 4/15/2022 7:26:48 PM
RealTimeProtectionEnabled : True
RealTimeScanDirection : 0
RebootRequired : False
TamperProtectionSource : Signatures
TDTMode : N/A
TDTStatus : N/A
TDTTelemetry : N/A
PSComputerName :

AllowDatagramProcessingOnWinServer : False
AllowNetworkProtectionDownLevel : False
AllowNetworkProtectionOnWinServer : False
AllowSwitchToAsyncInspection : False
AttackSurfaceReductionOnlyExclusions :
AttackSurfaceReductionRules_Actions :
AttackSurfaceReductionRules_Ids :
CheckForSignaturesBeforeRunningScan : True
CloudBlockLevel : 1
CloudExtendedTimeout : 1
ComputerID : EE2DE552-89E5-4508-93CE-4B7130061582
ControlledFolderAccessAllowedApplications :
ControlledFolderAccessProtectedFolders :
DefinitionUpdatesChannel : 0
DisableArchiveScanning : False
DisableAutoExclusions : True
DisableBehaviorMonitoring : False
DisableBlockAtFirstSeen : False
DisableCatchupFullScan : True
DisableCatchupQuickScan : True
DisableCpuThrottleOnIdleScans : True
DisableDatagramProcessing : False
DisableDnsOverTcpParsing : False
DisableDnsParsing : False
DisableEmailScanning : True
DisableFtpParsing : False
DisableGradualRelease : False
DisableHttpParsing : False
DisableInboundConnectionFiltering : False
DisableIOAVProtection : False
DisableNetworkProtectionPerfTelemetry : False
DisablePrivacyMode : False
DisableRdpParsing : False
DisableRealtimeMonitoring : False
DisableRemovableDriveScanning : True
DisableRestorePoint : True
DisableScanningMappedNetworkDrivesForFullScan : True
DisableScanningNetworkFiles : False
DisableScriptScanning : False
DisableSshParsing : False
DisableTDTFeature : False
DisableTlsParsing : False
EnableControlledFolderAccess : 0
EnableDnsSinkhole : True
EnableFileHashComputation : False
EnableFullScanOnBatteryPower : False
EnableLowCpuPriority : False
EnableNetworkProtection : 0
EngineUpdatesChannel : 0
ExclusionExtension :
ExclusionIpAddress :
ExclusionPath :
ExclusionProcess : {MsMpEng.exe}
ForceUseProxyOnly : False
HighThreatDefaultAction : 0
LowThreatDefaultAction : 0
MAPSReporting : 1
MeteredConnectionUpdates : False
ModerateThreatDefaultAction : 0
PlatformUpdatesChannel : 0
ProxyBypass :
ProxyPacUrl :
ProxyServer :
PUAProtection : 1
QuarantinePurgeItemsAfterDelay : 90
RandomizeScheduleTaskTimes : True
RealTimeScanDirection : 0
RemediationScheduleDay : 0
RemediationScheduleTime : 02:00:00
ReportingAdditionalActionTimeOut : 10080
ReportingCriticalFailureTimeOut : 10080
ReportingNonCriticalTimeOut : 1440
ScanAvgCPULoadFactor : 50
ScanOnlyIfIdleEnabled : True
ScanParameters : 1
ScanPurgeItemsAfterDelay : 15
ScanScheduleDay : 0
ScanScheduleOffset : 120
ScanScheduleQuickScanTime : 00:00:00
ScanScheduleTime : 02:00:00
SchedulerRandomizationTime : 4
ServiceHealthReportInterval : 60
SevereThreatDefaultAction : 0
SharedSignaturesPath :
SignatureAuGracePeriod : 0
SignatureBlobFileSharesSources :
SignatureBlobUpdateInterval : 60
SignatureDefinitionUpdateFileSharesSources :
SignatureDisableUpdateOnStartupWithoutEngine : False
SignatureFallbackOrder : MicrosoftUpdateServer|MMPC
SignatureFirstAuGracePeriod : 120
SignatureScheduleDay : 8
SignatureScheduleTime : 01:45:00
SignatureUpdateCatchupInterval : 1
SignatureUpdateInterval : 0
SubmitSamplesConsent : 0
ThreatIDDefaultAction_Actions :
ThreatIDDefaultAction_Ids :
ThrottleForScheduledScanOnly : True
TrustLabelProtectionStatus : 0
UILockdown : False
UnknownThreatDefaultAction : 0
PSComputerName :

========= End of Powershell: =========

========================= Folder: C:\Users\Ganja\AppData\Local\temp\202241120203491 ========================

not found.

====== End of Folder: ======

========================= File: C:\Users\Ganja\AppData\Local\temp\202241120203491 ========================

“C:\Users\Ganja\AppData\Local\temp\202241120203491 ” => not found
====== End of File: ======

=========== “C:\Windows\Temp*.*” ==========

C:\Windows\Temp\AudioFilterAgent.INI => moved successfully
C:\Windows\Temp\AUDIO_CONEXANT_SETUP.LOG => moved successfully
C:\Windows\Temp\BM.INI => moved successfully
C:\Windows\Temp\CxAudMsg.ini => moved successfully
C:\Windows\Temp\D2Keys.ini => moved successfully
C:\Windows\Temp\FXMisc.ini => moved successfully
C:\Windows\Temp\GainSpeech.ini => moved successfully
C:\Windows\Temp\HeadsetCtrl.ini => moved successfully
C:\Windows\Temp\inst_1_cxm.ini => moved successfully
C:\Windows\Temp\inst_2_wafa.ini => moved successfully
C:\Windows\Temp\inst_3_ssp.ini => moved successfully
C:\Windows\Temp\inst_4_saii.ini => moved successfully
C:\Windows\Temp\inst_5_ma4string.ini => moved successfully
C:\Windows\Temp\inst_6_maxxaudio4.ini => moved successfully
C:\Windows\Temp\inst_7_ma4preset.ini => moved successfully
C:\Windows\Temp\LOG4F8A.tmp => moved successfully
C:\Windows\Temp\MA4Preset.ini => moved successfully
C:\Windows\Temp\MA4String.ini => moved successfully
C:\Windows\Temp\MaxxAudio.ini => moved successfully
C:\Windows\Temp\MicArrayInfo.ini => moved successfully
C:\Windows\Temp\MicEQ.ini => moved successfully
C:\Windows\Temp\MicGain.ini => moved successfully
C:\Windows\Temp\MpCmdRun.log => moved successfully
C:\Windows\Temp\MpCopyAccelerator.log => moved successfully
C:\Windows\Temp\OrVerbs.ini => moved successfully
C:\Windows\Temp\SA2Cmd.ini => moved successfully
C:\Windows\Temp\SA2EnFlt.ini => moved successfully
C:\Windows\Temp\SA2HPLimiterTimeOutMsg.ini => moved successfully
C:\Windows\Temp\SA2ICE.ini => moved successfully
C:\Windows\Temp\SA2NGEN.ini => moved successfully
C:\Windows\Temp\SA2OptReg.ini => moved successfully
C:\Windows\Temp\SA2SCApps.ini => moved successfully
C:\Windows\Temp\SA2Setup.ini => moved successfully
C:\Windows\Temp\SA2SmEq.INI => moved successfully
C:\Windows\Temp\SA2SrchBr.ini => moved successfully
C:\Windows\Temp\SA2Srv.ini => moved successfully
C:\Windows\Temp\SA2SysTrBAR.ini => moved successfully
C:\Windows\Temp\SA2Util.ini => moved successfully
C:\Windows\Temp\SAII.ini => moved successfully
C:\Windows\Temp\SETUP.LOG => moved successfully
C:\Windows\Temp\SoftEQ.ini => moved successfully
C:\Windows\Temp\SSPConfig.ini => moved successfully
C:\Windows\Temp\UIUSrv.txt => moved successfully

========= End → “C:\Windows\Temp*.*” ========

=========== “C:\WINDOWS\system32*.tmp” ==========

not found

========= End → “C:\WINDOWS\system32*.tmp” ========

=========== “C:\WINDOWS\syswow64*.tmp” ==========

not found

========= End → “C:\WINDOWS\syswow64*.tmp” ========

========= netsh advfirewall reset =========

Ok.

========= End of CMD: =========

========= netsh advfirewall set allprofiles state ON =========

Ok.

========= End of CMD: =========

========= DISM.exe /Online /Cleanup-image /Scanhealth =========

Deployment Image Servicing and Management tool
Version: 10.0.19041.844

Image Version: 10.0.19042.1586

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No component store corruption detected.
The operation completed successfully.

========= End of CMD: =========

========= DISM.exe /Online /Cleanup-image /Restorehealth =========

Deployment Image Servicing and Management tool
Version: 10.0.19041.844

Image Version: 10.0.19042.1586

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[==========================100.0%================== ========]
The restore operation completed successfully.
The operation completed successfully.

========= End of CMD: =========

========= fltmc instances =========

Filter Volume Name Altitude Instance Name Frame SprtFtrs VlStatus

---

FileInfo 40500 FileInfo 0 00000007
FileInfo 40500 FileInfo 0 00000007
FileInfo C: 40500 FileInfo 0 00000007
FileInfo \Device\HarddiskVolumeShadowCopy12 40500 FileInfo 0 00000007
FileInfo \Device\Mup 40500 FileInfo 0 00000007
WdFilter 328010 WdFilter Instance 0 00000007
WdFilter 328010 WdFilter Instance 0 00000007
WdFilter C: 328010 WdFilter Instance 0 00000007
WdFilter \Device\HarddiskVolumeShadowCopy12 328010 WdFilter Instance 0 00000007
WdFilter \Device\Mup 328010 WdFilter Instance 0 00000007
Wof 40700 Wof Instance 0 00000007
Wof C: 40700 Wof Instance 0 00000007
Wof \Device\HarddiskVolumeShadowCopy12 40700 Wof Instance 0 00000007
npsvctrig \Device\NamedPipe 46000 npsvctrig 0 00000000

========= End of CMD: =========

========= del /s /q C:\Windows\SoftwareDistribution\download*.* =========

========= End of CMD: =========

========= del /s /q “%userprofile%\AppData\Local\temp*.*” =========

Deleted file - C:\Users\Ganja\AppData\Local\temp\0788F3CB-8553-452A-A266-0AC2FC2C2341.Diagnose.Admin.0.etl
Deleted file - C:\Users\Ganja\AppData\Local\temp\0788F3CB-8553-452A-A266-0AC2FC2C2341.Repair.Admin.1.etl
Deleted file - C:\Users\Ganja\AppData\Local\temp\0788F3CB-8553-452A-A266-0AC2FC2C2341.Verify.Admin.2.etl
Deleted file - C:\Users\Ganja\AppData\Local\temp\3FBEB31A-66AA-46C7-97A2-1BC40CC38849.Diagnose.Admin.0.etl
Deleted file - C:\Users\Ganja\AppData\Local\temp\3FBEB31A-66AA-46C7-97A2-1BC40CC38849.Repair.Admin.1.etl
Deleted file - C:\Users\Ganja\AppData\Local\temp\3FBEB31A-66AA-46C7-97A2-1BC40CC38849.Verify.Admin.2.etl
Deleted file - C:\Users\Ganja\AppData\Local\temp\76964FDF-CC05-4DEE-980A-7EBF17713C08.Diagnose.Admin.3.etl
Deleted file - C:\Users\Ganja\AppData\Local\temp\BlueStacksUninst aller.exe
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Deleted file - C:\Users\Ganja\AppData\Local\temp~nsu.tmp\Au_.exe

========= End of CMD: =========

================== ExportKey: ===================

[HKLM\SOFTWARE\Microsoft\Windows Defender\Exclusions]
“DisableAutoExclusions”=“1”
[HKLM\SOFTWARE\Microsoft\Windows Defender\Exclusions\Extensions]
[HKLM\SOFTWARE\Microsoft\Windows Defender\Exclusions\IpAddresses]
[HKLM\SOFTWARE\Microsoft\Windows Defender\Exclusions\Paths]
[HKLM\SOFTWARE\Microsoft\Windows Defender\Exclusions\Processes]
“MsMpEng.exe”=“0”
[HKLM\SOFTWARE\Microsoft\Windows Defender\Exclusions\TemporaryPaths]

=== End of ExportKey ===

========= ipconfig /flushdns =========

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

========= End of CMD: =========

=========== EmptyTemp: ==========

BITS transfer queue => 1310720 B
DOMStore, IE Recovery, AppCache, Feeds Cache, Thumbcache, IconCache => 39120402 B
Java, Flash, Steam htmlcache => 0 B
Windows/system/drivers => 1953278 B
Edge => 0 B
Chrome => 65450088 B
Firefox => 0 B
Opera => 0 B

Temp, IE cache, history, cookies, recent:
Default => 0 B
ProgramData => 0 B
Public => 0 B
systemprofile => 0 B
systemprofile32 => 0 B
LocalService => 0 B
NetworkService => 12687278 B
Ganja => 15223073 B

RecycleBin => 0 B
EmptyTemp: => 129.5 MB temporary data Removed.

================================

The system needed a reboot.

==== End of Fixlog 21:06:58 ====

[Mamba]

I am going to start with autologger then O&O then disable windows update. Then frst again and then zhp.

[Mamba]

this is from autologger

[Mamba]

I am sorry, what am I suppose to do with O&O software? Do I change everything to yes?

[Mamba]

What is the make and model of your laptop. Also, how did you update the driver did you use a program?

Its Asus. And I use the website from ASUS. Download Center | Official Support | ASUS Global

[Malnutrition]

As far as O&O I’d turn off all spyware, select yes to all.

I assume you are back online with the machine.

[Mamba]

[ATTACH type=“full”]9567[/ATTACH]
this is the one right? apply recommended setting

[Malnutrition]

The server issues seems your Frst and zhp logs were deleted