Laptop cannot find any network connections

[akotski1338]

ok here are the logs

[Malnutrition]

Please post the logs from the Adware Removal Tool and ZHP Cleaner.

[MEDIA=imgur]a/hKhtUyv[/MEDIA]

[ATTACH type=“full” alt=“4840”]4840[/ATTACH]

[Malnutrition]

[COLOR=rgb(184, 49, 47)]Uninstall the following with Geek Uninstaller.

Avast Secure Browser (HKLM-x32...\Avast Secure Browser) (Version: 74.0.1376.132 - AVAST Software)
Bonjour (HKLM...{56DDDFB8-7F79-4480-89D5-25E1F52AB28F}) (Version: 3.1.0.1 - Apple Inc.)
Chromium (HKU\S-1-5-21-2413270503-2783578207-2879242489-1001...\Chromium) (Version: 51.0.2684.0 - Chromium)
Tencent Gaming Buddy (HKLM-x32...\MobileGamePC) (Version: 1.0.0.1 - Tencent Technology Company)

[COLOR=rgb(184, 49, 47)]Step 2: FRST Fix

Download attached fixlist.txt file and save it to the Desktop. NOTE. It’s important that both files, FRST/FRST64 and fixlist.txt are in the same location or the fix will not work. NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system. Run FRST/FRST64 and press the Fix button just once and wait. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run. When finished FRST will generate a log on the Desktop (Fixlog.txt). Please post it to your reply.[/COLOR][/COLOR]

[Malnutrition]

Also, make sure and update all your outdated programs. You can do this easily with Patch My PC

Windows Update (wuauserv) - The service is running
Security Center (wscsvc) - The service is running
Remote Registry (RemoteRegistry) - The service has stopped
SSDP Discovery (SSDPSRV) - The service is running
Remote Desktop Services (TermService) - The service has stopped
Windows Remote Management (WS-Management) (WinRM) - The service has stopped
---------------------------- [ Antivirus_WMI ] ----------------------------
Avast Antivirus (enabled and up to date)
Windows Defender (disabled and out of date)
--------------------------- [ FirewallWindows ] ---------------------------
Windows Firewall (MpsSvc) - The service is running
--------------------------- [ AntiSpyware_WMI ] ---------------------------
Windows Defender (disabled and out of date)
Avast Antivirus (enabled and up to date)
---------------------- [ AntiVirusFirewallInstall ] -----------------------
Avast Free Antivirus v.19.5.2378
Avast Update Helper v.1.4.154.333
--------------------------- [ OtherUtilities ] ----------------------------
VLC media player v.3.0.6 Warning! Download Update
NVIDIA GeForce Experience 3.14.1.48 v.3.14.1.48 Warning! Download Update
Oracle VM VirtualBox 6.0.8 v.6.0.8
paint.net v.4.0.6
K-Lite Codec Pack 11.4.0 Full v.11.4.0 Warning! Download Update
Steam v.2.10.91.91
Microsoft .NET Framework 1.1 v.1.1.4322 Warning! This software is no longer supported.
--------------------------------- [ IM ] ----------------------------------
Discord v.0.0.305
-------------------------------- [ Java ] ---------------------------------
Java 8 Update 211 (64-bit) v.8.0.2110.12
Java 8 Update 211 v.8.0.2110.12
Java SE Development Kit 8 Update 60 v.8.0.600.27 Warning! Download Update
Uninstall old version and install new one (jdk-8u211-windows-i586.exe).
--------------------------- [ AppleProduction ] ---------------------------
iTunes v.12.9.5.7
--------------------------- [ AdobeProduction ] ---------------------------
Adobe AIR v.19.0.0.190 Warning! Download Update
Adobe Flash Player 32 PPAPI v.32.0.0.207
Adobe Shockwave Player 12.3 v.12.3.4.204 Warning! This software is no longer supported. Please uninstall it.
swMSM v.12.0.0.1 << Hidden Warning! This software is no longer supported. Please uninstall it.
------------------------------- [ Browser ] -------------------------------
Avast Secure Browser v.74.0.1376.132
Google Chrome v.74.0.3729.169 Warning! Download Update
------------------ [ AntivirusFirewallProcessServices ] -------------------
aswbIDSAgent (aswbIDSAgent) - The service has stopped
C:\Program Files\AVAST Software\Avast\AvastUI.exe v.19.4.4318.533
aswbIDSAgent (aswbIDSAgent) - The service has stopped
Avast Antivirus (avast! Antivirus) - The service is running
C:\Program Files\AVAST Software\Avast\AvastSvc.exe v.19.4.4318.0
Windows Defender Service (WinDefend) - The service has stopped
Windows Defender Network Inspection Service (WdNisSvc) - The service has stopped
Adobe Flash Player Update Service (AdobeFlashPlayerUpdateSvc) - The service has stopped
---------------------------- [ UnwantedApps ] -----------------------------
Search the Web (Yahoo) Warning! Suspected Adware! If this program is not familiar to you it is recommended to uninstall it and execute PC scanning using Malwarebytes Anti-Malware and Malwarebytes AdwCleaner. Before uninstallation and scanning it is necessary to consult in the forum where cure is provided for you!!!
Tencent Gaming Buddy v.1.0.0.1 Warning! Application is distributed through the partnership programs and bundle assemblies. Uninstallation recommended. Possible you became a victim of fraud or social engineering.
MySafeSavings v.1.0.1.7 Warning! Suspected Adware! If this program is not familiar to you it is recommended to uninstall it and execute PC scanning using Malwarebytes Anti-Malware and Malwarebytes AdwCleaner. Before uninstallation and scanning it is necessary to consult in the forum where cure is provided for you!!!
Itibiti RTC v.0.0.1 << Hidden Warning! Suspected Adware! If this program is not familiar to you it is recommended to uninstall it and execute PC scanning using Malwarebytes Anti-Malware and Malwarebytes AdwCleaner. Before uninstallation and scanning it is necessary to consult in the forum where cure is provided for you!!!
----------------------------- [ End of Log ] ------------------------------

[Malnutrition]

If there is any step you are having trouble with, let me know and I will walk you through what you are having issues with.

[akotski1338]

my wireless connection is working again after a restart apparently. thank you for all your help

[Malnutrition]

I’d highly suggest you complete the steps to rid your computer of the malware and adware.

[Malnutrition]

If you would like me to mark this as solved I will do so, what do you wish to do? Continue cleaning your machine or close this thread as solved?

[akotski1338]

i will remove the malware. i guess you could mark it as solved

[Malnutrition]

There will be no way to know if it is all gone unless we complete the steps together and you post the requested logs.

[akotski1338]

ok i am going through the process

[Malnutrition]

Ok, post the requested logs and when that is done. I will have you run one last tool similar to FRST to make sure everything is cleaned up and updated. Then I will send you a tool that will remove all the tools that we used and create a new restore point. Once I am certain you are clean we can then close this thread.

[akotski1338]

[COLOR=rgb(184, 49, 47)]Uninstall the following with Geek Uninstaller.

Avast Secure Browser (HKLM-x32...\Avast Secure Browser) (Version: 74.0.1376.132 - AVAST Software)
Bonjour (HKLM...{56DDDFB8-7F79-4480-89D5-25E1F52AB28F}) (Version: 3.1.0.1 - Apple Inc.)
Chromium (HKU\S-1-5-21-2413270503-2783578207-2879242489-1001...\Chromium) (Version: 51.0.2684.0 - Chromium)
Tencent Gaming Buddy (HKLM-x32...\MobileGamePC) (Version: 1.0.0.1 - Tencent Technology Company)

[COLOR=rgb(184, 49, 47)]Step 2: FRST Fix

Download attached fixlist.txt file and save it to the Desktop. NOTE. It’s important that both files, FRST/FRST64 and fixlist.txt are in the same location or the fix will not work. NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system. Run FRST/FRST64 and press the Fix button just once and wait. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run. When finished FRST will generate a log on the Desktop (Fixlog.txt). Please post it to your reply.
[/COLOR][/COLOR]

[COLOR=rgb(184, 49, 47)][COLOR=rgb(184, 49, 47)]
i am having trouble with step two. please guide me through the process[/color][/color]

[Malnutrition]

Ok, what is it that you are having an issue with?

You can use Geek Uninstaller to remove the programs listed.

[akotski1338]

I am having trouble using FRST fix